show episodes
 
Conversational technology and patient engagement are two technology trends sweeping through the three trillion dollar healthcare industry. In these short, interactive discussions, industry experts talk about how and where innovation is impacting the customer experience at hospitals, pharmaceutical companies, and the vast array of related services in the industry.
 
Change Healthcare is inspiring a better healthcare system. Working alongside our customers and partners, we leverage our software and analytics, network solutions, and technology-enabled services to enable better patient care, choice, and outcomes at scale. As a key catalyst of a value-based healthcare system, we are accelerating the journey toward improved lives and healthier communities. Learn more at www.changehealthcare.com. The Change Healthcare Podcast is a production of ChangeHealthca ...
 
At Greenway Health, our mission is to expand possibilities in care. We’re contributing to the success of customers in ways no one else in the industry is. Our podcast brings you the latest news and trends in the healthcare IT industry, provides tips and tricks from other customers of our product solutions, and highlights the great work health care providers each and every day caring for their patients.
 
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show series
 
Artificial intelligence (AI) is increasingly driving the next era of clinical decision support--but each successful use case spurs new questions about how AI should be used and where it belongs in clinician decision making. Today Andrea Keenan leads an important conversation with Laura Coughlin and Greg Magazu to discuss the role of AI in clinician…
 
In this episode, hosts Prasanth, Arjun, and Jason speak with Kinson Ho, Kevin O’Donnell, and Chris Lindop about two recent IHE Profiles, AI Workflow & AI Results. Connect with us! You can find our podcast on Apple Podcast, Google Podcasts, Stitcher, or anywhere else you subscribe to podcasts. Please help us out by leaving a review on Apple Podcasts…
 
The COVID-19 pandemic has shifted healthcare virtualization into a higher gear across multiple industry segments and workflow areas. Telemedicine might be the catch-all term for modern, digital communications between providers and patients, but a big opportunity awaits organizations — patient intake. Greg Kefer and Justin Mardjuki sat down in our v…
 
Price transparency remains in the crosshairs for both providers and regulators. On today’s show Ann Gallagher and Corey Sturm review the latest news regarding the CMS’s Price Transparency Final Rule, and discuss what’s next for providers come the Jan. 1, 2021 compliance deadline. They cover lessons learned about implementing price transparency at t…
 
Technology is only half the battle when it comes to cybersecurity measures for healthcare organizations. The remainder is awareness. Phil Alexander joins John Zuziak on today’s show to dig into common gaps in security awareness and their implications. Phil and John examine the elements of a successful security awareness program, including how to ga…
 
EDI turns 55 this year. Unlike other information technologies from 1965, EDI continues to play a crucial role in healthcare. Few can speak to EDI’s history, continual evolution, and contemporary relevance like Sheryl Miller, executive vice president for Advanced Data Systems. On today’s show, Sheryl shares the surprising role of EDI as a backbone f…
 
Victories and challenges abound across U.S. states in their efforts to overcome the pandemic. We invited two special guests from the National Conference of State Legislators to provide a deep dive into the current and emerging state policy trends around Medicare, Medicaid, and telehealth. Haley Nicholson and Emily Blanford field key questions from …
 
While healthcare has been on a virtualization march for decades, the COVID-19 pandemic has rushed forward significant changes in the way healthcare gets delivered. Front and center has been the emergence of telehealth services, where in-person appointments have given way to video calls. By some estimates, telehealth is up 83x over pre-pandemic leve…
 
Parkland Community Health Plan’s 2020 priority: transition to value-based healthcare. But a pandemic wasn’t in the plan. On today’s show, Bob Hoover talks with Parkland’s CEO John Wendling and consultant Joe McIntire to learn how, despite one of the most disruptive healthcare events in history, Parkland has been able to stay on track and meet its s…
 
Finding, accessing, and paying for healthcare requires so much work that half of consumers have avoided seeking care, according to the 2020 Change Healthcare - Harris Poll Consumer Experience Index, a national study of 1,945 consumers. These findings and more—many of which should cause serious concern for healthcare stakeholders—are covered on toda…
 
When it comes to blockchain technology, most people have heard about crypto-currency and its application in finance. Less visible to the public are the advancements being made in other industries, from securing elections to tracing diamonds. Next up: Healthcare. By Emily Bailey Emily Bailey is product development director at Change Healthcare. Epis…
 
No event in recent history demands telehealth like the coronavirus pandemic. Today’s episode features one of the country’s leading telehealth experts, Ann Mond Johnson, CEO of the American Telemedicine Association (ATA). G. Shah and Carolyn Wukitch join Ann for a lively discussion on one of the hottest topics in healthcare IT today: telehealth—incl…
 
Avoiding Common Financial Pitfalls While Seizing RCM Improvement Opportunities Onboarding an electronic health record (EHR) is one of the most complex and disruptive implementations a healthcare organization can undertake. This type of initiative impacts, and in many cases, fundamentally changes every aspect of your clinical and financial operation…
 
It’s evident to Dr. David Shulkin that the path to safely reopening businesses is not exclusively guided by local, state, and national government. Employers, together with government and health systems, play pivotal roles. On today’s show, Deanne Kasim joins Arien Malec to lead a compelling discussion with Dr. Shulkin, the 9th Secretary of the Depa…
 
Historically, the development cycle for new drugs takes years. It’s a process that includes several phases of clinical trials with patient volunteers. Many trials struggle or even fail because of the challenges in recruiting participants. Today, massive speed and scale are vital as the pharmaceutical industry races to find a vaccine for COVID-19 th…
 
Revenue cycle management (RCM) is a rapidly changing, multi-billion dollar market with a complex set of challenges. Care delivery organizations are starting to realize that the way they’ve traditionally managed the revenue cycle will not work going forward. New and emerging dynamics are fundamentally altering how healthcare is delivered and paid fo…
 
Robert Neff, VP of Digital Solution Development at Jefferson Health, dialed into the Digital Conversations studio to discuss the state of innovation in healthcare. In this wide ranging discussion, we covered the current state of IT, the impacts of COVID-19, and how the pandemic has reset approaches to technology innovation across the healthcare ind…
 
Gone is the traditional understanding of capacity management. On today's how, Terri Epler connects with Duncan Campbell to give us an insider's view of how COVID-19 upended the healthcare industry’s historical view of capacity management. They dissect how COVID-19 impacted hospital capacity, and examine why capacity management is crucial for effici…
 
With the rise of healthcare consumerism, people are looking to hospitals, health systems, and physician practices to deliver the same user-friendly, digital experiences they receive from other industries. People want to easily make appointments, understand what their financial outlays will be, make payments, and set up payment plans if the estimate…
 
Medicaid and Medicare are seeing major changes in federal and state policies amid the global health emergency. Today’s panelists dive into new guidance for state Medicaid agencies, how COVID-19 affects those who are dual-eligible for Medicaid and Medicare, and how these changes impact health plans. Stream now to hear from Angela Evatt, senior manag…
 
IIP Bootcamp In this episode, hosts Arjun, Jason, Prasanth, and Alok interview Drs. Ann Scherzinger and Omer Awan about the IIP Bootcamp project. Hear about the history of the bootcamp program, preparing imaging informatics professionals for eventual CIIP certification and how the program has evolved and adapted to the changing needs in the post-CO…
 
Stories of hospital lab early adopters that have successfully implemented third-party decision support Current events highlight the critical role of the hospital laboratory as the primary source of diagnostic information. But legislation such as PAMA (Protecting Access to Medicare Act) can potentially reduce lab reimbursements when clinical decisio…
 
As health system consolidation continues, cardiology HIT vendors are working to resolve interoperability and scalability challenges. With the influx of complex procedures and additional data points, clinical users are finding it more difficult to focus on their core mission: delivering excellent patient care. On today’s show, Jessica Smith talks wi…
 
The debate whether it’s better for enterprises to build or buy business software has gone on for decades. As thousands of companies started investing in commercial software suites, an innovation curve was created that no single company could match. The emergence of cloud added economic and configuration benefits to software that few buyers could pa…
 
Responding to security and privacy challenges in the age of COVID-19 is a tall order—and it’s even more complicated if you’re just starting a new role as a chief information security officer (CISO). Meet Steven Ramirez, who became Chief Information Security Officer for University of Louisville Health in January. He met with John Zuziak to share his…
 
Is the COVID-19 pandemic a wake-up call for value-based payment innovation and care delivery, or does it raise serious questions about value-based models’ ability to perform? Host Mark Moticik circles up with David Delaney, Cindy Garvin, and Andrei Gonzalez to explore the immediate and lasting impact of COVID-19 on value-based care, and review the …
 
Organizations that don’t have strong revenue integrity leave money on the table and might experience compliance problems If you ask 10 revenue cycle leaders what the primary focus of their revenue integrity efforts should be, you might get 10 different answers. Revenue integrity is not confined to one part of the revenue cycle, and it is not a stan…
 
Dr. Marc Kohli In this episode, hosts Arjun, Prasanth, and Alok chat with Dr. Marc D. Kohli, incoming chair of SIIM Board of Directors and informatics veteran, as we discuss a multitude of topics, including the upcoming virtual meeting, future directions of SIIM and its long term strategic plan, and reflections on how the global pandemic has impact…
 
The pandemic left payers, providers, and regulators no choice but to fully embrace telehealth--finally. CMS, ONC, and payers expanded coverage. Providers flocked to telehealth to mitigate the risk of in-person visits and ensure care delivery. In the aftermath, the benefits and limitations of “telehealth,” and the promise of a true virtual care mode…
 
Interoperability improves patient outcomes, lowers cost, and can serve to meet evolving regulatory standards Value-based care—and the regulatory push for transparency—expands the need for collaboration. Increasingly, that interoperability will expand from provider-to-provider systems to include patients and payers. By Faisal Mushtaq Faisal Mushtaq …
 
Cybersecurity is only as strong as the security of an organization's vendors. Randall Frietzsche, chief information security officer (CISO) of Denver Health, a level one trauma center in Denver, has his organization's information security assessments down to a science. On today’s show, Randall joins Change Healthcare’s John Zuziak to share how Denv…
 
Welcome to the Capitol Connection, a quarterly update on what's happening on Capitol Hill and in various state legislatures around healthcare policy. Our special guest today is Mary Grealy, President of the Healthcare Leadership Council. The HLC is a coalition of chief executives from all disciplines in U.S. healthcare. It’s the exclusive forum for…
 
Many governments are racing to hire tens of thousands of contact tracers to control the spread of Coronavirus infections. Human call center agents would be tasked with tracking down, contacting, and interviewing individuals that were in contact with individuals that test positive. By many estimates this could involve the hiring and training of seve…
 
The American College of Healthcare Executives (ACHE) has been advancing leaders and healthcare management excellence for 85 years. We invited ACHE President and CEO Deborah Bowen, FACHE, and Carrie Owen Plietz, FACHE, ACHE Chairman-Elect, EVP and COO, WellStar Health System, to give us their advice for how leaders can respond effectively to patient…
 
Continuing on from episode 45, we speak with Teri Sippel Schmidt and some of her current and former students on their experience participating in the annual SIIM Hackathon. Don't miss out on this year's virtual Hackathon. Details are available here: https://siim.org/page/hacking_healthcare Connect with us! You can find our podcast on Apple Podcast,…
 
Today’s show is an update on policy proposals to help improve the pandemic’s outcomes and reopen the U.S. economy. Today’s panel is led by Deanne Kasim, executive director of Health Policy at Change Healthcare; and Arien Malec, SVP of product R&D at Change Healthcare, former ONC leader, and current HITAC member. Here's what they covered: Proposals …
 
How Change Healthcare’s API and Services Connection™ marketplace helps payers, providers, and digital health companies deliver a more efficient, consistent experience Learn how APIs sourced from a portfolio of integrations, workflow enablers, and intelligent advisors let payers, providers, and digital health companies create innovative ways to enga…
 
The pandemic tipped telehealth from a disruptive technology into the mainstream, according to the AMA. We invited John Jesser, President of Clinical Solutions at Amwell, to tell us what the surge in telehealth looks like from the vantage point of a global telehealth leader; the implications for consumers, providers, payers, and digital health innov…
 
The CMS’s Interoperability and Patient Access rule, finalized in March, requires payers give members easy access to, and control over, their claims data. As payers face this looming deadline, they have a choice: comply with the basic requirement, or use the mandate as catalyst to modernize member engagement and improve their market advantage. On to…
 
As CEO of the Healthcare Financial Management Association, Joe Fifer sits at the epicenter of COVID-19’s financial impact on providers. Many of the HFMA’s 56,000 members were hit hard by the pandemic, and the HFMA has been working overtime to support them through the crisis. On today’s show, Fifer joins Change Healthcare EVP Thomas Laur for a C-sui…
 
Mitchell Goldburgh and Dawn Cram join the team to discuss the details of the Data Standards Evaluation Workgroup that has been formed through the HIMSS-SIIM Enterprise Imaging Community. This initiative is working to develop a Standards Scoring Model and leverage the scoring model to evaluate existing standards related to Body Part and/or Anatomic …
 
Patient Collection Strategies in an Economic Downturn Today many healthcare organizations are facing new levels of uncertainty as a result of the COVID-19 pandemic. While each organization is focused on caring for patients and keeping team members safe and healthy, providers cannot help but also be concerned about the impact this will have on other…
 
From his vantage point as CEO of America’s Health Insurance Plans (AHIP), Matt Eyles has a unique perspective on myriad challenges payers, their members, and their provider networks face during the COVID-19 pandemic; and what our post-pandemic future might look like. In this episode, Carolyn Wukitch, SVP and GM of Network and Financial Management a…
 
The COVID-19 pandemic created an unprecedented surge of demand on emergency rooms around the world. Technology is playing a vital role in helping providers meet patient demand, while also complying with social distancing guidelines. Millions of non-COVID-19 patients still need to see their doctors, but will need to do so in different ways. Conversa…
 
Tougher requirements are coming for D-SNP, the dual-eligible special needs program for Medicare and Medicaid. On today’s show, Shelley Stevenson and Phillip Cardona discuss upcoming regulatory changes, what payers need to know to ensure compliance, and opportunities that arise for payers and members. Shelley Stevenson leads the government programs …
 
Government officials are weighing testing, tracing, and isolating the public while pondering how and when to restart the economy. As a former ONC leader and current HITAC member, Change Healthcare's SVP of product R&D Arien Malec is watching the COVID-19 policy proposals currently in play. On today's episode, Arien is joined by Deanne Kasim, execut…
 
Few people are better situated to help us understand the tangled web of issues facing providers today than Becker’s Hospital Review Editor-in-Chief Molly Gamble. Beyond the capacity and supply problems triggered by the pandemic, hospitals and health systems are peering over the edge at some very real existential threats. On this episode, Kelley Bla…
 
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