show episodes
 
A practical podcast on the business of healthcare w/ hosts Don Lee and Shahid Shah. The premise behind #HCBiz is that we can't "just innovate". Sure, you may have a great idea, an all-star team and execute flawlessly, but if you don't understand the complex dynamics of the healthcare business you'll never get traction. We'll identify the issues that impede change, explain why they exist and find ways to work with them, through them, or around them. In short, we'll help you create space for i ...
 
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show series
 
Get ready for a cold dose of reality. On this episode, we’re talking with Neil Carpenter, VP of Strategic Planning at Array Advisors and former health system Chief Strategy Officer, about how health systems think. This behind the scenes look at health system strategy, decision-making, and purchasing tells you much of what you need to know as a star…
 
For many healthcare startups and established vendors, partnering with payers is a crucial part of their business plan. And as we know, selling in healthcare is hard. It’s even harder when you don’t understand how these large corporations work. What do they want? How do they set priorities? How do they make purchasing decisions? How long does that p…
 
There’s a lot of talk about addressing physician burnout, but little practical advice about what to do. The path to action lies first in understanding the many sources of burnout, and then separating them into those that we can impact, and those we cannot. There’s a class of burnout factors that are intrinsic to being a physician. Simply put, it’s …
 
Many private organizations have stepped up to provide support as we deal with the pandemic. Surescripts, for their part, repurposed clinical direct messaging infrastructure to help health systems communicate critical information from the frontlines to federal agencies. It’s a great story of a private organization rapidly transitioning to fill a nee…
 
It may seem cliché to say payers need to be more like Amazon, but the analogy provides fundamental, and surprisingly actionable insights for the health insurance industry. Think about your experience with Amazon (or Google or Zappos, or any other organization that provides a phenomenal customer experience). Whether they're helping you find the righ…
 
On this episode, we discuss the HealthIMPACT Fall Forum coming up September 30th – October 2nd, 2020. Shahid Shah, our co-host and the HealthIMPACT Forum Chair, tells us it’s a “No BS and No PowerPoint” event that’s intended to be more of a conversation than a series of presentations. The goal is to get healthcare leaders together and facilitate a …
 
On this episode we talk with Dr. Vivian Lee about her new book, The Long Fix: Solving America’s Health Care Crisis with Strategies that Work for Everyone. Dr. Lee offers a fresh perspective that will strengthen your understanding of the issues facing America’s healthcare system. And while she acknowledges that our government must play a substantial…
 
Patient Centricity is a buzzword that’s easy to throw around, but difficult to realize. The notion itself is straightforward… build your product or service around the patient who it is intended to help. Talk with them. Incorporate their input. Understand their needs, desires, and goals. It’s so straight-forward that today’s guest tells us this is n…
 
David Uptagrafft, Director of Operations at Innova Primary Care, shares how his practice was able to overcome the challenges presented during the COVID-19 pandemic. Innova Primary Care was able to operate without any gaps in care thanks to telehealth, online appointment booking, the eClinicalWorks® Chronic Care Management module, and healow Pay™ wi…
 
Payers already face a formidable challenge when it comes to internal data management. After years of consolidation in the industry, many payers have a collection of legacy systems cobbled together to run their operations. This makes data management difficult for things like claims, provider directories, and member demographics. And those are just “…
 
We spoke with Renee Oates of Primary Care of Southwest Georgia and found out how she was able to use healow TeleVisits™ to manage the coronavirus pandemic and to maximize usage of available resources from eClinicalWorks. They were able to pull reports quickly and effectively, generate widespread notifications, and continue to provide care to all of…
 
Ashley Clement describes how Southeast Community Health Systems made the switch to the eClinicalWorks® EHR at the end of 2019. With the use of different training aids and marketing materials, the health center was able to notify their patients of their telehealth adoption during the COVID-19 pandemic. Ashley Clement explains how they combined featu…
 
In a growing crowd of national health information networks, eHealth Exchange is one of the oldest and most connected in the U.S.. Notably, they are the primary way healthcare organizations connect with federal agencies such as the Social Security Administration (SSA), Department of Defense (DOD), and the Department of Veterans Affairs (VA). In addi…
 
Palak explains how orthopedic specialty groups have effortlessly added healow TeleVisits to their workflows during the pandemic. Televisits are helping cut down on no-shows, integrating seamlessly into the eClinicalWorks EMR, and working in conjunction with Patient Portal and healow Open Access™ appointment booking.…
 
Amandeep describes how pediatric groups have taken to eClinicalWorks telehealth solution and are using all the tools eClinicalWorks has to offer — from campaign notifications to customizable questionnaires and wearable tracking devices. She emphasizes the optimal user experience and how televisits can be accessed across many different device platfo…
 
Minesh discusses how gastro specialty groups are using televisits to provide a more efficient patient experience, and how eClinicalWorks is regularly enhancing the software to make it even more accessible to both the patient and provider. He shares how a Florida gastro group is helping to prevent unnecessary urgent care visits.…
 
Jimeet speaks about how patients have been asking for televisits, and how, because of the COVID-19 pandemic, they have finally gained traction. Behavioral health specialty groups have benefited greatly from the eClinicalWorks telehealth solutions, which have made physicians more easily accessible to their patients.…
 
Listen as Dr. Jeff Gelblum Sr. of First Choice Neurology out of Florida describes the practice’s shift to using healow TeleVisits™ almost exclusively during the COVID-19 pandemic. From chronic care appointments to new patient visits, patients of all ages enjoyed learning how to adapt to this new way of interacting with their provider virtually from…
 
Everything you’re trying to accomplish comes down to one thing… getting people to do stuff. Behavioral economics, in its simplest terms, is the study of how and why people decide to do what they do (or don’t do). Whether you’re trying to sell, get users to adopt a new system or workflow, or make your staff feel comfortable coming back to work durin…
 
Public health vs. the economy is a dangerously false dichotomy. We can protect our people AND get back to work if we accept reality and embrace science. You already know you should wear a mask, wash your hands, and practice social distancing. As we begin to go back to work and spend time with our extended families and friends, Remote Patient Monito…
 
The pandemic has shown practices that engagement and satisfaction are the most important factors for patients. For a practice to be successful in today’s environment, they must continue to grow and evolve to meet all their patients' needs and expectations. Hussein Elhaj discusses how expanded service surveys, wearable tracker data, Patient Portal a…
 
As practices begin to reopen, rather than reverting to the old ways of operating, many offices realize this is a great opportunity to reshape their Patient Engagement. In this podcast, Sidd Shah explains the need for reformatting the appointment process during the COVID-19 era. From automating the office visit through text message notifications and…
 
Rakhee Langer explains how the front office can easily move to digital visits with convenient online appointment booking from healow Open Access and payment collection using healow Pay. Telehealth continues to be the way most patients prefer to meet with their providers. healow is constantly working to enhance their products, from screen sharing to…
 
Pioneer Physicians Network, an independent physician group in Northeast Ohio, has used PCMH recognition and participation in CPC+ to develop a more structured and disciplined approach to care. As a result, the network realized the value of opening after-hour clinics to serve patients who would otherwise continue to go to local emergency departments…
 
Michael Ackerman, director of the Master in Healthcare Innovation Program at The Ohio State University, believes that every innovation program must do three things in tandem: Innovation – filling gaps where no solution currently exists, in a way that adds value Renovation – quality improvement and process improvement Exnovation – removing functions…
 
The COVID-19 crisis has presented marketers with quite a challenge. Customers don't want to be sold to and no one wants to spend money. In fact, traditional marketing has been paused for fear of coming off as insensitive and out of touch. But that doesn't mean you stop. You just do it differently. The pandemic is driving marketers back to the funda…
 
The COVID-19 crisis and the resulting lock-downs across the world forced many organizations to go virtual in an instant. Some of them had sound Business Continuity (BC) and Disaster Recovery (DR) plans in place. And while they were still interrupted, they were able to move quickly and keep their people working. Others were caught off-guard and are …
 
We’ve talked a lot about the importance of addressing social determinants of health (SDOH) in healthcare, and why it may be the most critical factor when it comes to lowering costs and improving outcomes… especially for vulnerable communities. For me, there is zero doubt that this is what needs to happen. However, we’ve seen very few programs that …
 
Health Systems are being asked to make changes in 2 months that would have otherwise taken years. As some business lines come screeching to a halt, others have sped to a breakneck pace. Prioritizing problems to solve and finding novel solutions have never been more essential. Here today to teach us how innovation is done at Geisinger Health is Kare…
 
In our ongoing series around the COVID-19 crisis, we plan each episode with the specific aim of delivering you, the listener, actionable items you can do right now. To ensure that during this crisis you can solidify and strengthen your business while continuing to serve your patients at the highest level, we're bringing you two of our favorite peop…
 
Many doctor’s offices have been closed for weeks and those that haven’t have seen massive cancellations. This episode is for healthcare providers and people working inside health offices. Today we’re going to share what we're seeing across the country in terms of closures, cancellations, and plans going forward. Joining us to help you formulate a p…
 
Surescripts is at the center of almost all prescriptions for medications in the US. In this era, when almost no other kind of prescriptions are being allowed, how is Surescripts thinking about digital prescriptions? How has Surescripts adapted to the new needs of patients and providers at the point of care with their real-time prescription benefit?…
 
A year after Draft 2 of TEFCA, what has happened and where are we now? The ONC awarded a cooperative agreement to The Sequoia Project to serve as the Recognized Coordinating Entity (RCE) to develop, update, implement, and maintain the Common Agreement and the QTF. On today's episode, Shahid Shah joins your host, Don Lee to talk with the CEO of The …
 
There is an urgency to utilize social determinants in healthcare decision making, especially to meet the needs of underserved populations. Jvion launched its new COVID-19 Community Vulnerability Map, a free, publicly available tool that identifies populations — down to the census block level — that are likely to experience severe outcomes requiring…
 
An #HCBiz Brief: Given the shortage of Personal Protective Equipment (PPE) in our hospitals due to COVID-19 and the elevated risks our medical professionals are facing every day, I wanted to share a tool I came across at an infection control conference last year that might help. This is a short PSA about an engineered control that prevents infectiv…
 
The Opportunity Zones incentive is a new community investment tool to encourage long-term investments in low-income urban and rural communities nationwide. Nightingale is accelerating the health care industry’s ability to deploy underfunded SDOH benefits by leveraging the innovative financing mechanisms of Opportunity Zones, to catalyze a new marke…
 
Today’s episode is about how the Rural Risk-Free Solution helps rural hospitals and health systems take on risk faster to achieve value-based care. The methodology is a community / population health approach. By providing analytics on care metrics, nurse-led and team based care, and population health programs, you can improve outcomes for both comm…
 
Palmer College of Chiropractic Clinics needed a flexible and integrated EHR system. They wanted one system, one database, and one patient record and eClinicalWorks was the answer. After switching to eClinicalWorks, they used data to standardize their workflows and improve internal processes for patients, students, and providers.…
 
Nestled in a remote part of the Rocky Mountains, the Telluride Medical Center is 65 miles from the nearest hospital and faces a unique set of challenges in providing care to a community of 5,000 people that can increase to 25,000 or more during the height of ski season. In this live edition of the eCW Podcast, Practice Manager Paula Scheidegger, RN…
 
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