show episodes
 
Brought to you by the editors of Internet Retailer, B2B E-Commerce World and Internet Health Management, the Digital Commerce 360 Insights podcast covers news and stories of how the internet is revolutionizing commerce. It combines data insights with analysis listeners can apply to their own businesses, and includes interviews with industry executives and trendsetters.
 
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show series
 
A bumper edition for the stifling dog-days of August! We kick off with an in-depth chat with Mark Wright, Group Operations Director at Fat Face. Mark's got an incredible track record in retail - online, offline and multichannel - with stints as head of trading at M&S and as Managing Director, Omnichannel and Jack Wills. His role at Fat Face covers …
 
Still in lockdown limbo, we use the internet to speak with two guests from the beauty and electricals sectors. First up is Aaron Winsloe, the Head of eCommerce USA for The Hut Group. We spoke with Aaron in his new office just before the group results were announced - an impressive 24% revenue growth to £1.1bn and a 22% increase in profits. With 66%…
 
As Lockdown continued, we caught up with our guests 'over the web'. Our first guest is Gracia Amico: chair, non-executive advisor and experienced CEO. In the past, she’s held senior digital and commercial roles at Burberry, TopShop and Hobbs, as well as CEO at Pets Pyjamas. After a period as Head of Digital Operations at Sun Capital, Gracia is now …
 
Thoroughly grounded in London, I luckily had some interviews from the ’time when travel was allowed’ and so we hear from Rikard Frost, Chief Consumer Officer of Alexander Wang Inc, when we visited him in New York City in January 2020. Then, further back in time, we chat with Pieter Heij, Multichannel Director at De Bijenkorf, the Netherland’s premi…
 
Jamie and I kick off this episode with our thoughts on NRF2020 - the National Retail Federation’s "Big Show" in New York. Held in January each year, this 40,000-visitor-1000-exhibitor behemoth is gradually turning into a packed ’retail week’. Jamie and I cover our impressions of the show and what’s new and noteworthy, as well as giving a summary of…
 
This bumper edition of the podcast is our ’Christmas present’, bringing interviews from New York retailers from three different sectors, but each innovative. First of all we hear from Savannah Sachs. Avid followers of IR will remember that Savannah featured on the cover of our Magazine in March 2018 when she was with Birchbox, one of the early beau…
 
Podcasts really shouldn’t be this much fun! The word “iconic” is for once apt, as we have a wide-ranging chat in the studio with these two UK-yet-global retailers, Fortnum & Mason, and Liberty London. With over 400 years of history being them we hear how focus, sticking to your DNA and having a real personality infuse both retailers. Zia Zareem-Sla…
 
We’re back to school in style as Gail Shuman (Group eCommerce Director at Harvey Nichols), Jennifer Roebuck (Chief Marketing Officer at Feelunique.com) and Robin Phillips (CEO at The Watch Shop) join Vera Hartmuth and Ian Jindal in our London studio. We discuss luxury experience to sustainability and transparency, via brand management and business …
 
In the spirit of 'summer reading' and bookclubs, we asked our community on Linkedin what books they were reading on retail, and which authors would they like to hear us interview in the studio. As a result we're pleased that four of the most-suggested authors agreed to brave the oppressive humidity of a London 'summer' day to chat with us about the…
 
Back in the studio for this episode we're joined by three retailers covering feet, handbags and vintage. David Williams is the Senior Director of Direct to Consumer, EMEA and Japan for Deckers Brands and we hear about the multichannel business, skills and working in Japan. Deckers brands comprise Ugg, Teva and Hoka. Rhea Jeffery is the Head of eCom…
 
This month we’ve let Ian Jindal out of the studio, and he’s been on a road trip to Copenhagen. Ian was there to host a RetailCraft Dinner, where we bring together the people behind brands’ successes for an off-the-record evening of conversation. During the day, however, he visited two Danish-yet-global jewellery brands to see how they are deliverin…
 
We have Luxury on our minds this episode, starting with an interview with David Boyle, Customer Insights Director at Harrods. We hear how data and insight are used to support the one-of-a-kind cross-channel experience for this unique store, and we present an extract from our conversation with David. Martin Shaw, our Head of Research, and Emma Herro…
 
Two brands (one new, one longer-standing) talking about their approach to 'the store'. As Made.com expands their central London showcase store, and Crabtree & Evelyn look to scale their 'townhouse' approach, we are privileged to chat with two of their leaders in the studio. Annabel Jack (Chief Commercial Officer, Made.com) and Ros Lawler (General M…
 
Sienne Veit, (Director, Digital at John Lewis) and Alexandre Meerson (founder of the eponymous Meerson brand) join us the studio to chat over a range of topics - although we keep coming back to love! Sienne's role covers a very wide brief and is central to John Lewis' drives to be a multichannel, digitially-enabled, customer-centred business. We le…
 
Sean McKee of Schuh joins us for episode 6, and provides his unique combination of dry insight, challenge and humour. In a wide-ranging chat we cover Schuh's proposition and how speed, accuracy and convenience are at the heart of the multichannel approach. Sean reflects on their products being "items in the moment", and due to the availability of b…
 
In our 5th episode's discussion with the people behind multichannel retail we catch up with Annabel Thorburn, VP of eCommerce at Sweaty Betty, and Jamie de Cesare, Digital Director at Orlebar Brown. Sweaty Betty is a characterful 'athleisure' brand that originated in the UK and now has stores internationally. Known for a direct, fun tone and stores…
 
Back in the studio after the summer, we have an episode that's roughly focused on the new checkout. Within the episode we have an interview with the CEO and founder of Zippin, the San Francisco startup that has its own take on the "Amazon Go"-style checkout-less store. We discuss how the idea came to Krishna Motukuri, the CEO and the technical appr…
 
A half hour's discussion on the people behind the performance in multichannel retail. In this episode Nadine Neatrour and Sally Heath Minto of Revolution Beauty join Ian Jindal in the studio, along with Martin Shaw, Head of Research and Jamie Merrick, Director Industry Strategy and Insights at Salesforce. This two-header gives a behind-the-scenes v…
 
A half hour's discussion on the people behind the performance in multichannel retail. Sarah Stagg, Director of Digital at The Rug Company, joins Ian Jindal in the studio, along with Martin Shaw, Head of Research at RetailX, Emma Herrod, Editor of InternetRetailing Magazine and Jamie Merrick, Director Industry Strategy and Insights at Salesforce. We…
 
A half hour's discussion on the people behind the performance in multichannel retail. In this episode David Kohn, eCommerce and Customer Service Director at Heals joins Ian Jindal in the studio, along with Emma Herrod, Editor of InternetRetailing Magazine and Jamie Merrick, Director Industry Strategy and Insights at Salesforce. We discuss customers…
 
We've all been there, sitting in a doctor's waiting room, listening to people around us cough and sneeze and wondering if we're going to catch what they've got. But some patients in southwest Michigan, where Spectrum Health operates, got a reprieve from this year's nasty flu bug. In this episode, Spectrum Health chief operating officer Tina Freese …
 
We've been in touch with a clutch of retail's top thought leaders asking what their top predictions for the industry are for 2018. In this episode, Rob Garf, vice president of industry strategy and insights at Salesforce Commerce Cloud, shares his predictions. The episode digs into the hot topics of artificial intelligence and voice-driven experien…
 
Children's Health is one of the nation's largest pediatric health care providers, and as vice president of digital health Julie Hall-Barrow is the driving force behind its ground-breaking initiatives to deliver health care services to kids that might otherwise not see a doctor. In this episode Hall-Barrow and Internet Health Management editor Mark …
 
Online retailers have booked strong holiday sales this season, and in this episode we analyze the sales activity and trends evident during Cyber Week--the Tuesday before Thanksgiving through Cyber Monday (the Monday following Thanksgiving). Providing statistics and analysis is Ken Cassar, vice president and principal analyst at Slice Intelligence. …
 
Dr. Robert Pearl, former CEO of Permanente, the largest medical group in the U.S., has a unique vantage point on how much digital and data technology can help transform--or at least improve--how health care is delivered and managed in this country. In this episode Dr. Pearl talks about digital technology's contribution to improved treatments and ou…
 
Retail companies born online are learning how the strategic use of bricks-and-mortar stores can add value to their business. Retailers including Bonobos, ModCloth, Fabletics, Amazon and others are opening stores as a way to build brand recognition and acquire customers as growth online gets harder, or more costly, to come by. And as editor Zak Stam…
 
“We shop for everything else online, why not health benefits?" says Alan Cohen, co-founder of Liazon (now part of Willis Towers Watson), the first private exchange for healthcare enrollment. In this episode Cohen walks us through the rise of private healthcare exchanges and how they give employees more control over their health coverage. In a conve…
 
This episode tackles the design and service challenges manufacturers, wholesalers and distributors face when selling B2B online. Guests Lauren Freedman of Astound Commerce and Paul Demery of B2BecNews and lead author behind the B2B E-Commerce 300 rankings share their findings and insights on what B2B companies engaged in e-commerce are doing well, …
 
More e-retailers in North America run their sites on Magento's e-commerce platform than any other. Magento's gone through many big changes in the two years since it spun off from eBay. In this episode, Magento CEO Mark Lavelle provides an update on these changes, shares what Magento users need to know and the opportunities he sees for online retail…
 
The U.S. healthcare system needs some treatment. Recognized physician leader Dr. Halee Fischer-Wright shares her prescription for rebuilding the healthcare system's health, and says it begins with improving the one-on-one relationships patients have with their doctors. This includes incorporating smart science and digital technology into the relati…
 
Andy Williams smoothly sings the holidays are the "most wonderful time of the year," and many online retailers agree, although they cast it as frantic too. The November-December sales period accounts for an out-sized proportion of annual sales, and online retailers increasingly do especially well during the Christmas season. This episode covers ind…
 
In this episode, Stefany Zaroban, the head of Internet Retailer's research team and the author of “Health and Beauty Online: Where the Big Money Is,” digs into one of the more dynamic product categories in online retailing. Because of its high margins, consistent repeat order rates and the generally small and lightweight products sold (read: inexpe…
 
U.S. consumers spent nearly $360 billion on apparel last year, and nearly 24% of that spending happened online. In this episode, Don Davis, editor and author of Internet Retailer's 2017 Online Apparel Retail Report, explores the market forces at play compelling consumers to shift their apparel spending online, which merchants are winning or losing …
 
This quick-hit episode divulges results from a survey Internet Retailer conducted with BizRate Insights of more than 2,800 online shoppers. Consumers shared their perceptions of some of the largest e-retailers and exactly which shopping apps they have--and use--on their phones. Senior research analyst Fareeha Ali shares the findings.…
 
Digital healthcare is a transformative market opportunity--and retailers and technology providers want their piece of it. In this episode, Internet Health Management editor Mark Brohan shares what he's learned from two months of research and interviews with top executives eagerly pushing into the digital healthcare market, such as the healthcare go…
 
In this Executive Voices episode, Marie Tillman, founder and CEO of Mac & Mia, a growing startup that sells clothing for kids from newborn to 6 years of age, shares her story. Marie founded Mac & Mia out of her garage in 2014 while on maternity leave from her day job as president of the Pat Tillman Foundation, a non-profit organization named after …
 
Amazon.com Inc. officially closed its deal to buy Whole Foods for $13.7 billion dollars this week, effectively making its first really substantial entry into bricks-and-mortar retailing, and probably giving supermarket executives everywhere nightmares. In closing the deal, Amazon confirmed a number of the theories that industry watchers had been ba…
 
Investment in e-commerce by venture capitalists slowed in 2016. In this episode, James Melton, Internet Retailer research analyst and author of the "Top Investors in E-commerce Report," explains why investors backed off, whether their caution is temporary and points to the markets and business models that continue to draw attention from investors. …
 
Online marketplaces are digital versions of shopping malls: Lots of merchants and lots of products in one place. In this segment, Internet Retailer senior research analyst Fareeha Ali shares details on the biggest online marketplaces in the U.S. (Amazon, eBay and the growing Walmart.com), and online marketplaces' global leader, China's Alibaba.…
 
The U.S. healthcare system is a $3.2 trillion industry, and Amazon.com Inc. is positioning itself to take a share of it. In this segment, Internet Health Management editor Mark Brohan explains how e-retailing's leader is getting into the healthcare space more significantly--Amazon's AWS unit powers Healthcare.gov, for instance--and the waves it is …
 
The Global 1000 Report from Internet Retailer's research team ranks and analyzes the 1000 largest online retailers in the world based on their sales. In this episode, the report's author, Don Davis, describes the biggest global trends he uncovered, including the growing value of online marketplaces and market leaders including Alibaba, Amazon and W…
 
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