show episodes
 
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
 
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show series
 
Welcome to the 53rd episode of The Castle Vault! In this week's journey exploring the famed Disney Vault through the Disney Plus streaming service, we hit the arcade with ... Wreck-It Ralph! In this episode, we touch on video game nostalgia and go Turbo as we discuss the movie that Disney went outside the box for, with Wreck-It Ralph! In a bold and…
 
Naomi Rozenfeld is the EVP of Revenue at Wix Answers, where she leads the global Marketing and Sales strategy. Naomi is passionate about helping companies and start-ups provide best-in-class customer experiences and transforming the way companies provide Customer Support. She was previously the Director of GTM at Wix Answers and Head of Product Mar…
 
Patricia Lohan is the creator of Feng Shui Mastery and the Author of The Happy Home: A Guide to Creating a Happy, Healthy, Wealthy Life. Patricia Logan helps women make their home magnetic to money, luck and blessings. She shows you what they don't teach in school, what lies between the lines, your top secret tool for success. She is a Feng Shui ex…
 
Welcome to the 52nd episode of The Castle Vault! In this week's journey exploring the famed Disney Vault through the Disney Plus streaming service, we flip the pages of ... Winnie the Pooh! In this episode, we journey back to the Hundred Acre Wood and visit our friend Winnie the Pooh, and all of his friends too! It's not quite a sequel to the first…
 
Welcome to the 51st episode of The Castle Vault! In this week's journey exploring the famed Disney Vault through the Disney Plus streaming service, we get wrapped up with ... Tangled! In this special episode, we are joined by our better halves, the Queens of the Castle, Amy and Val! The Wives finally have their opportunity to have their voices hear…
 
Welcome to the 50th episode of The Castle Vault! In this week's journey exploring the famed Disney Vault through the Disney Plus streaming service, we wish upon a star with ... The Princess and the Frog! In this super special episode, we celebrate the 50th Episode of this podcast with an incredibly special film, The Princess and the Frog! In a retu…
 
Jas Takhar has been in the sales and service industry for over 25 years. Soon after deciding to try his hand in real estate, he co-founded the REC, and in the course of 15 years, has successfully propelled his team to the 1st place position in Canada under Royal LePage. With 34 realtors and 10 support staff, the team advises and assists over 700 bu…
 
Kaitlin Pettersen Show Notes Kaitlin Pettersen leads the global Customer Support team at Intercom - responsible for the performance and operations of 60 ICs and leaders out of Intercom’s Dublin and Chicago offices. Previously, she launched Yelp's EU Customer Success and Account Management in their London and Dublin offices. Questions Could you shar…
 
PLEASE ANSWER THIS SURVEY Welcome to the 49th episode of The Castle Vault! In this week's journey exploring the famed Disney Vault through the Disney Plus streaming service, we make the impossible possible with ... Bolt! In this episode, we feel super and talk about a show within a movie, on this show, for the film Bolt! With a superhero dog, a cat…
 
Jason Grier is the Executive Vice President and Chief Customer Officer at Reputation.com. He leads Reputation.com’s customer loyalty and growth initiatives as Executive Vice President and Chief Customer Officer. He's the former Senior Vice President of Global Support Operations and Chief Customer Officer at McAfee, where he spent more than 10 years…
 
PLEASE ANSWER THIS SURVEY Welcome to the 48th episode of The Castle Vault! In this week's journey exploring the famed Disney Vault through the Disney Plus streaming service, we keep moving forward with ... Meet the Robinsons! In this episode, we look ahead to the future to remember the past with the 2007 animated film, Meet the Robinsons! This movi…
 
Leena Iyar is the Chief Brand Officer at Moxtra. She is responsible for all aspects of Moxtra’s marketing efforts, including strategy, brand awareness, growth marketing, public relations and customer communications. Questions Could you share with us a little bit about your journey, how it is that you got into marketing and brand awareness, that kin…
 
Welcome to the 47th episode of The Castle Vault! In this week's journey exploring the famed Disney Vault through the Disney Plus streaming service, we hope the sky doesn't fall with ... Chicken Little! In this episode, we discuss a movie that's widely considered to be a drastic shift in direction for Disney Animated Studios, the 2005 film Chicken L…
 
Dan Leshem has over 10 years of experience leading various products in a variety of companies and fields. He wrote his first line of code at the age of 14, and has not stopped writing ever since. He is the co-founder and CEO of Plantt. He's been leading products in various industries for over 10 years, an entrepreneur at heart, and he's now setting…
 
Welcome to the 46th episode of The Castle Vault! In this week's journey exploring the famed Disney Vault through the Disney Plus streaming service, we go back to where the buffalo roam ... Home on the Range! In this episode, we discuss a movie that LITERALLY no one knew existed before this podcast - the 2004 film Home on the Range! Despite one of t…
 
Daniel Rodriguez is the head of marketing at Simplr, which is upending the traditional customer service model by providing premium brands with flexible, 24/7 on-demand specialists for all digital channels. The company's specialists are unique work-from-home pool of highly educated professionals who use Simplr's, AI-powered platform to replicate ton…
 
Welcome to the 45th episode of The Castle Vault! In this week's journey exploring the famed Disney Vault through the Disney Plus streaming service, we search for some love with ... Brother Bear! In this episode, we discuss a movie that is seen as a commercial and critical failure, the 2003 film Brother Bear! Despite a genuinely heartbreaking story …
 
Daniel Ramsey is the founder and CEO of MyOutDesk, the highest-rated Virtual Assistant company in the marketplace with over 500 5-star reviews and over 13 years of experience serving more than 6000 clients. Daniel founded MyOutDesk during the last global financial crisis of 2008 to help businesses leverage the remote workplace and scale businesses …
 
Welcome to the 44th episode of The Castle Vault! In this week's journey exploring the famed Disney Vault through the Disney Plus streaming service, we go on an adventure to ... Treasure Planet! In this episode, we are joined by the one, the only, THE Atari Alex, as we discuss the box office flop but cult classic film, Treasure Planet! Sure, there a…
 
Jim Tincher, CCXP, is a nationally recognized customer experience thought leader, journey mapping expert, keynote speaker and author. Jim led customer experience programs at Best Buy and United Health Group before launching his innovative CX consultancy, Heart of the Customer, which helps start-ups to Fortune 50 organizations use voice of the custo…
 
Welcome to the 43rd episode of The Castle Vault! In this week's journey exploring the famed Disney Vault through the Disney Plus streaming service, we ride the wave with ... Lilo & Stitch! In this episode, we are joined by friend of the show Vince to help us discuss the criminally underrated Disney classic, Lilo & Stitch! This movie is all about fa…
 
Welcome to the 42nd episode of The Castle Vault! In this week's journey exploring the famed Disney Vault through the Disney Plus streaming service, we take a deep dive into ... Atlantis: The Lost Empire! In this episode, we discuss the radically different yet oddly enjoyable Disney film from 2001, Atlantis: The Lost Empire! This film can easily be …
 
Mike Welsh is the Chief Creative Officer at Mobiquity, leading a team of experienced architects, experienced designers and conversational designers to deliver engaging and compelling solutions in collaboration with engineers who bring these solutions to life. He has been doing this for over 27 years, having joined Mobiquity near its beginning. Mike…
 
Richard Moore originally worked 60 hour weeks in the city of London before deciding to build his own businesses and help others do the same. After building companies from the trenches up by taking ownership of sales teams, coaching leadership roles and consulting with multi hundred million pound organizations, Richard created his own company to hel…
 
Welcome to the 41st episode of The Castle Vault! In this week's journey exploring the famed Disney Vault through the Disney Plus streaming service, we get into the groove with ... The Emperor's New Groove! In this episode, we discuss the THIRD film that Disney released in 2000, which was drastically different than the last two! Emperor's New Groove…
 
Bill Bice has always been an entrepreneur, starting his first company at age 14, putting on road races with corporate sponsors. At 18, he started ProLaw Software, the first integrated ERP for law firms. After selling the company to Thomson Reuters, Bill became a VC as a founding partner in the Verge Fund, investing in high tech, high growth compani…
 
Welcome to the 40th episode of The Castle Vault! In this week's journey exploring the famed Disney Vault through the Disney Plus streaming service, we go back in time to visit ... Dinosaur! In this episode, we discuss a film neither host had seen until now, Dinosaur! While both hosts watched the movie in very different ways, they both came to the s…
 
Carlee Myers is an expert at helping professionals who feel overworked, overwhelmed, or on the verge of burnout relieves stress so they can find more joy at work home and beyond. As a founder of The Stress Less Company, Carlee has helped hundreds of professionals across the country take action to reduce stress through coaching. She believes there i…
 
Welcome to the 39th episode of The Castle Vault! In this week's journey exploring the famed Disney Vault through the Disney Plus streaming service, we try to make some magic out of ... Fantasia 2000! In this episode, we discuss the sequel we've been dreading for months now, Fantasia 2000! It's well know by now how we felt about the original Fantasi…
 
Welcome to the 38th episode of The Castle Vault! In this week's journey exploring the famed Disney Vault through the Disney Plus streaming service, we swing into things with ... Tarzan! In this episode, we discuss the great but often forgotten, Tarzan! Sure, this movie is visually stunning, but can we just all agree that this soundtrack is out-of-t…
 
Ethan Beute is Chief Evangelist at BombBomb, coauthor of Rehumanize Your Business: How Personal Videos Accelerate Sales and Improve Customer Experience, and host of The Customer Experience Podcast. Ethan has collected and shared video success stories in a variety of formats for a decade. He's even sent 10,000 videos himself. Prior to joining BombBo…
 
Welcome to the 37th episode of The Castle Vault! In this week's journey exploring the famed Disney Vault through the Disney Plus streaming service, we get down to business with ... Mulan! In this episode, we discuss the great animated film that's inspiring a live-action remake coming soon, Mulan! We chat about all the beautiful colors and animation…
 
Don Frericks knows the exhilaration of working with a good leader and the unrelenting pain of working for a bad one. In over 30 years of corporate leadership and coaching experience, he has developed the reputation as on outstanding leader, a passionate advocate for personal and corporate change, and a well-loved personal leadership coach for vario…
 
Welcome to the 36th episode of The Castle Vault! In this week's journey exploring the famed Disney Vault through the Disney Plus streaming service, we try to go from zero to hero with ... Hercules! In this episode, we discuss the extremely underrated film, Hercules! We aren't alone this week, however, as fellow Disney Plus podcaster Trevor Starkey,…
 
Elise Quevedo is the author of inspirational book “Creating a Kick-Ass Attitude”, keynote speaker, advisor and social/digital media marketing consultant and storyteller. She is ranked among the Top 2% most viewed profiles on LinkedIn. Known as “The Digital Ghost Queen” for her behind the scenes work, Elise has inspired audiences around the globe an…
 
Welcome to the 35th episode of The Castle Vault! In this week's journey exploring the famed Disney Vault through the Disney Plus streaming service, we explore the Festival of Fools with ... The Hunchback of Notre Dame! In this episode, we discuss the dark and twisted 1996 film, The Hunchback of Notre Dame! Despite all the gorgeous colors and animat…
 
Welcome to the 34th episode of The Castle Vault! In this week's journey exploring the famed Disney Vault through the Disney Plus streaming service, we paint with all of the colors of the wind for ... Pocahontas! In this episode, we discuss the polarizing 1995 film, Pocahontas! 25 years after this film was released, it's easy to point out its flaws …
 
Amy Austin, a marketing and branding strategies guide, allows her clients to embrace the power of purpose in all aspects of their business and transform it into the central storyline of their branding and marketing strategies. Her focus on empathy and building authentic relationships comes from nearly 20 years building successful marketing campaign…
 
Ian Reynolds is a Partner and Chief Solutions Architect at Zibtek, a software development firm focused on helping businesses of all sizes in the United States solve their core problems with software. They empower entrepreneurs, growth companies, enterprises and visionary firms to achieve greater profitability and efficiency, valuation and ultimate …
 
Welcome to the 33rd episode of The Castle Vault! In this week's journey exploring the famed Disney Vault through the Disney Plus streaming service, we celebrate the circle of life with ... The Lion King! In this episode, we discuss the CLASSIC MASTERPIECE 1994 film, The Lion King! We sing, we dance, we cry, we celebrate life with all the animals in…
 
Ryan J. Lester, Senior Director of Customer Experience Technologies at LogMeIn. Ryan and his team own the strategic development and implementation for the go to market plan for Customer Experience and Digital Engagement offerings across their platforms, Chatbots, Virtual Assistant and Workforce Optimization (WFO) products. He is passionate about ma…
 
Welcome to the 32nd episode of The Castle Vault! In this week's journey exploring the famed Disney Vault through the Disney Plus streaming service, we show you a whole new world with ... Aladdin! In this episode, we discuss the CLASSIC MASTERPIECE 1992 film, Aladdin! We don't do it alone, however, as we invited our longtime friend Matt Sonnenberg o…
 
Matt LaClear is an SEO expert and Founder of the marketing agency Your Ad Squad, LLC. Matt’s team pursues the very best referral prospects available in any given industry with the purpose of doubling the size of a business. They are experienced in working with the big fish, yet they love small businesses and never act like a candidate is above work…
 
Welcome to the 31st episode of The Castle Vault! In this week's journey exploring the famed Disney Vault through the Disney Plus streaming service, we invite you to be our guest for ... Beauty and the Beast! In this episode, we discuss the CLASSIC MASTERPIECE 1991 film, Beauty and the Beast! With such a classic tale - a tale as old as time, some wo…
 
Naomi Garrick is an author, International Speaker and Personal Branding Coach that helps individuals, entrepreneurs, corporate executives and CEO’s to discover and develop their unique personal brand in order to effectively communicate their expertise and standout in their craft or industry. She is also the founder of Garrick Communications – a bou…
 
Welcome to the 30th episode of The Castle Vault! In this week's journey exploring the famed Disney Vault through the Disney Plus streaming service, we throw a shrimp on the barbie for ... The Rescuers Down Under! In this episode, we discuss the often forgotten 1990 film, The Rescuers Down Under, which is a surprisingly solid sequel to the sad Rescu…
 
Gessie Schechinger is the laziest salesman in America as well as Vice President of Sales for OnCourse Sales Engagement Platform. Gessie is passionate about leveraging technology and automation to surpass revenue targets so he can help protect golf and bar time for the salespeople of the world. Gessie won annual sales awards at 2 different Fortune 5…
 
Welcome to the 29th episode of The Castle Vault! In this week's journey exploring the famed Disney Vault through the Disney Plus streaming service, we dive deep, under the sea, with ... The Little Mermaid! In this episode, we discuss the amazing 1989 masterpiece film, The Little Mermaid, which kicks off an amazing stretch for Disney Animated films.…
 
Eric Prugh oversees product, design and solutions engineering at PactSafe. PactSafe is a SaaS company that securely powers clickwrap agreements & eSignatures for businesses like Dell, Wayfair, Door Dash, Extra Space Storage, Upwork, HomeAdvisor, and more. Prior to his current rule, Eric spent 7 years at ExactTarget and Salesforce in enterprise pre-…
 
Welcome to the 28th episode of The Castle Vault! In this week's journey exploring the famed Disney Vault through the Disney Plus streaming service, we run the streets of New York City with ... Oliver & Company! In this episode, we discuss the fun 1988 animated film, Oliver & Company, which is essentially a 90 minute Billy Joel love letter to the ci…
 
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