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Podcast by Strikedeck & Kristen Hayer
Imagine how you could improve user adoption for your business Find out how by listening to this brief, direct, and simple audio interview series (http://useradoptionpodcast.com) Subscribe to this weekly podcast series today. For a preview to the whole series and transcripts of all interviews, visit http://useradoptionpodcast.com What is User Adoption? User Adoption is the process where a person accepts and continues to use a product or service that solves the user's challenge more easily, mo ...
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Strikedeck Radio: Customer Success Live
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Ep 93, Andrew Rowlands, Developing CS in a Non-SaaS Environment
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Join Kristen Hayer in conversation with Andrew Rowlands, Customer Success Design Lead at Telstra as he shares his approach and some of the challenges he has faced as he has taken on the task of building customer success in an organization that isn’t Software as a Service.By Strikedeck & Kristen Hayer
Listen to the User Adoption Podcast interview with Fardad Zabetian For more information about User Adoption, visit useradoptionpodcast.com For a complimentary first multilingual meeting for businesses with Kudo, visit https://kudoway.com/contact and type in the code ADOPT under "How did you hear about us?" You can follow the User Adoption Podcast o…
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Strikedeck Radio: Customer Success Live
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Ep 92, Meredith Blanchar, Focusing on Value in 2021
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25:26
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Join Kristen Hayer in conversation with Meredith Blanchar, Senior VP of Customer Success and Support at SailPoint as she talks about how Covid-19 has created a shift in customer success toward a focus on value, and how she is refocusing her team at Sailpoint on customer value as they move into 2021.By Strikedeck & Kristen Hayer
Listen to the User Adoption Podcast interview with Chip Edwards For more information, visit useradoptionpodcast.com You can follow the User Adoption Podcast on: Apple Podcasts Google Podcasts Radio.com RadioPublic Spotify Stitcher TuneIn Questions? #smartspeakers #useradoption #chipedwards #henrikdegyor…
Listen to the User Adoption Podcast interview with Ira Wolfe Disclosure: Links below to other sites may be affiliate links that generate us a small commission at no extra cost to you. https://www.amazon.com/gp/product/1628657200/ref=as_li_tl?ie=UTF8&camp=1789&creative=9325&creativeASIN=1628657200&linkCode=as2&tag=andabl-20&linkId=991bc40a2b46e017f7…
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Strikedeck Radio: Customer Success Live
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Ep 91, Carl Gold, Fighting Churn with Data
29:21
29:21
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Join Kristen Hayer in conversation with Carl Gold, Chief Data Scientist at Zuora as he gives insight on how to collect data on, measure and address churn the right way.By Strikedeck & Kristen Hayer
Listen to the User Adoption Podcast interview with Shanta Bodhan https://useradoptionpodcast.files.wordpress.com/2020/08/shanta-bodhan.mp3 For more information, visit useradoptionpodcast.com You can follow the User Adoption Podcast on: Apple Podcasts Google Podcasts Radio.com RadioPublic Spotify Stitcher TuneIn Questions?…
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Strikedeck Radio: Customer Success Live
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Ep 90, Mel Bilge, Moving into CS Leadership Through Growth
48:11
48:11
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Join Kristen Hayer in conversation with Mel Bilge, Manager, Customer Success at LearnDot as she’ll be sharing her approach to growing success inside of a startup, and moving from the individual contributor role into a leadership position.By Strikedeck & Kristen Hayer
Listen to the User Adoption Podcast interview with Chad Horenfeldt For more information, visit useradoptionpodcast.com You can follow the User Adoption Podcast on: Apple Podcasts Google Podcasts Radio.com RadioPublic Spotify Stitcher TuneIn Questions?By Henrik de Gyor
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Strikedeck Radio: Customer Success Live
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Ep 89, Dev Kurbur, Case Study on using the CRG Crisis Recovery Framework for CS
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24:35
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Join Kristen Hayer in conversation with Dev Kurbur, SVP of Global Customer Success as they talk about how he has used the Crisis Recovery Growth or CRG framework to align his team around the COVID-19 crisis.By Strikedeck & Kristen Hayer
Listen to the User Adoption Podcast interview with Vijay Mehrotra For more information, visit useradoptionpodcast.com You can follow the User Adoption Podcast on: Amazon Alexa Apple Podcasts Google Podcasts Radio.com RadioPublic Spotify Stitcher TuneIn Questions?By Henrik de Gyor
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Strikedeck Radio: Customer Success Live
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Ep 88, Sunil Joseph, Professional Services or Customer Success?
47:07
47:07
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Join Kristen Hayer in conversation with Sunil Joseph, VP of Customer Success at Avanoo as we discuss how professional services are different from customer success, and how to make a shift from a professional services approach to a customer success approach if that is right for your company.By Strikedeck & Kristen Hayer
Listen to the User Adoption Podcast interview with David Mack Disclosure: Links to other sites may be affiliate links that generate us a small commission at no extra cost to you. Try sketchdeck.com with discount code ADOPT for 15% off For more information, visit useradoptionpodcast.com You can follow the User Adoption Podcast on: Amazon Alexa Apple…
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Strikedeck Radio: Customer Success Live
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Ep 87, Rachel Jugai, Over-processing Processes for CSMs
29:03
29:03
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Join Kristen Hayer in conversation Rachel Jugai, Customer Success Manager at Mitek Systems talks about how to avoid over-processing your customer experience, and about ways that you canleverage your customers success team’s strengths.By Strikedeck & Kristen Hayer
Listen to the User Adoption Podcast interview with Keera Godfrey For more information, visit useradoptionpodcast.com You can follow the User Adoption Podcast on: Amazon Alexa Apple Podcasts Google Podcasts Radio.com RadioPublic Spotify Stitcher TuneIn Questions?By Henrik de Gyor
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Strikedeck Radio: Customer Success Live
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Ep 86, Will Lopez, The Ideal Customer Profile & The Cost of Success
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32:32
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Join Kristen Hayer in conversation with Will Lopez, VP of Customer Success atPhone2Action as they about the concept of creating an ideal customer profile, and how the cost of servicingcustomers ties into that idea.By Strikedeck & Kristen Hayer
Listen to the User Adoption Podcast interview with Matthew Tucker For more information, visit useradoptionpodcast.com You can follow the User Adoption Podcast on: Amazon Alexa Apple Podcasts Google Podcasts Radio.com RadioPublic Spotify Stitcher TuneIn Questions?By Henrik de Gyor
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Strikedeck Radio: Customer Success Live
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Ep 85, Boaz Maor, Building a CS team out of Support
38:37
38:37
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Join Kristen Hayer in conversation with Boaz Maor, Chief Customer Officer at talech as he talks about how he is converting a support team to a customer success team.By Strikedeck & Kristen Hayer
Listen to the User Adoption Podcast interview with Kristen Hayer For more information, visit useradoptionpodcast.com You can follow the User Adoption Podcast on: Amazon Alexa Apple Podcasts Google Podcasts Radio.com RadioPublic Spotify Stitcher TuneIn Questions?By Henrik de Gyor
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Strikedeck Radio: Customer Success Live
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Ep 84, Michelle Novak, Customer Business Reviews
29:10
29:10
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Join Kristen Hayer in conversation with Michelle Novak, Manager, Customer Success at Iterable as she shares some of the ways she has made Customer Business Reviews easier for her team and gotten their customers more involved in the whole process.By Strikedeck & Kristen Hayer
Listen to the User Adoption Podcast interview with Kristi Faltorusso https://useradoptionpodcast.files.wordpress.com/2020/08/kristi_faltorusso.mp3 For more information, visit useradoptionpodcast.com You can follow the User Adoption Podcast on: Amazon Alexa Apple Podcasts Google Podcasts Radio.com RadioPublic Spotify Stitcher TuneIn Questions?…
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Strikedeck Radio: Customer Success Live
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Ep 83, Emilia D'Anzica, Leveraging Emotional Intelligence as a CS Leader
31:25
31:25
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Join Kristen Hayer in conversation with Emilia D'Anzica, Consultant, Customer Success at GrowthMolecules as she talks about emotional intelligence, why that is important as a leader in Customer Success, and how you can develop your emotional intelligence.By Strikedeck & Kristen Hayer
Listen to User Adoption Podcast interview with Jennifer Chiang For more information, visit useradoptionpodcast.com You can follow the User Adoption Podcast on: Amazon Alexa Apple Podcasts Google Podcasts Radio.com RadioPublic Spotify Stitcher TuneIn Questions?By Henrik de Gyor
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Strikedeck Radio: Customer Success Live
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Ep 82, Shari Srebnick, Building Account and Success Plans
49:45
49:45
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Join Kristen Hayer in conversation with Shari Srebnick, Head of Client Success US at Searchmetrics as she talks about how she worked with her team to build both an account plan template and a joint success plan.By Strikedeck & Kristen Hayer
Listen to the User Adoption Podcast interview with Andreas Knoefel For more information, visit useradoptionpodcast.com You can follow the User Adoption Podcast on: Amazon Alexa Apple Podcasts Google Podcasts Radio.com RadioPublic Spotify Stitcher TuneIn Questions?By Henrik de Gyor
Here is the User Adoption Podcast interview with Jay Nathan For more information, visit useradoptionpodcast.com You can follow the User Adoption Podcast on: Amazon Alexa Apple Podcasts Google Podcasts Radio.com RadioPublic Spotify Stitcher TuneIn Questions?By Henrik de Gyor
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Strikedeck Radio: Customer Success Live
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Ep 81, Keri Keeling, Managing Remote CSMs
40:40
40:40
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Join Kristen Hayer in conversation with Keri Keeling, Global Head, Customer Success Innovation and Intelligence at vmware as she shares her experience in management roles as a remote leader or with dispersed teams.By Strikedeck & Kristen Hayer
Listen to the User Adoption Podcast interview with Jeff Breunsbach https://useradoptionpodcast.files.wordpress.com/2020/06/jeff_breunsbach.mp3 Gain Grow Retain For more information, visit useradoptionpodcast.com You can follow the User Adoption Podcast on: Amazon Alexa Apple Podcasts Google Podcasts Radio.com RadioPublic Spotify Stitcher TuneIn Que…
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Strikedeck Radio: Customer Success Live
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Ep 80, Andrew Cutler, The Challenges to Adding CS to a Mature Organization
28:05
28:05
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Join Kristen Hayer in conversation with Andrew Cutler, V.P Strategy, Transformation and CS at Software AG as he shares his experience with putting CS in place in a mature organization, and one that has been focused on on-premise software.By Strikedeck & Kristen Hayer
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Strikedeck Radio: Customer Success Live
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Ep 79, Kris Morrison, Customer Success in a Time of Crisis
38:58
38:58
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Join Kristen Hayer in conversation with Kris Morrison, VP of Customer Success at Interact Software and talk about how customer success can shift gears in a crisis.By Strikedeck & Kristen Hayer
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Strikedeck Radio: Customer Success Live
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Ep 78, Chitra Madhwacharyula, Consulting Mindset in Customer Success
33:31
33:31
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Join Kristen Hayer in conversation with Chitra Madhwacharyula, VP of Global Customer Success & Services at Joveo to gain insight on how a consulting mindset can benefit a customer success professional.By Strikedeck & Kristen Hayer
Listen to the User Adoption Podcast interview with Zoe Schneiderman https://useradoptionpodcast.files.wordpress.com/2020/06/zoe_schneiderman.mp3 For more information, visit useradoptionpodcast.com You can follow the User Adoption Podcast on: Amazon Alexa Apple Podcasts Google Podcasts Radio.com RadioPublic Spotify Stitcher TuneIn Questions?…
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Strikedeck Radio: Customer Success Live
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Ep 77, Gaines Murfee, Taking a Product Approach to Customer Success
44:23
44:23
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Join Kristen Hayer in conversation with Gaines Murfee, Product Manager at Chili Piper as he shares his approach to shifting to a 100% focus on customer success.By Strikedeck & Kristen Hayer
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Strikedeck Radio: Customer Success Live
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Ep 76, Clayton Moulynox, Building a Global CS Team
46:05
46:05
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Join Kristen Hayer in conversation with Clayton Moulynox, Founder of MXGrowth as he shares his experience building customer success at Auth0 from when it was a startup with 20 employees, through the scaling process to land at a company of 600 employees.By Strikedeck & Kristen Hayer
Here is the User Adoption Podcast interview with Tom Lipscomb For more information, visit useradoptionpodcast.com You can follow the User Adoption Podcast on: Amazon Alexa Apple Podcasts Google Podcasts Radio.com RadioPublic Spotify Stitcher TuneIn Questions?By Henrik de Gyor
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Strikedeck Radio: Customer Success Live
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Ep 75, Chris Hicken, Creating Actionable Churn Categories
45:48
45:48
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Join Kristen Hayer in conversation with Chris Hicken, CEO of 'nuffsaid as he shares his approach to developing churn categories that are actionable and easy to implement.By Strikedeck & Kristen Hayer
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Strikedeck Radio: Customer Success Live
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Ep 74, Maranda Dziekonski, Switching Industries & the Role of Domain Expertise
35:36
35:36
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Join Kristen Hayer in conversation with Maranda Dziekonski, the Vice President of Customer Success and People Operations at Swiftly as they talk about the ways to navigate shifting from one industry to another, and the role of domain expertise in learning a new industry.By Strikedeck & Kristen Hayer
Here is the User Adoption Podcast interview with Oli Bridge https://useradoptionpodcast.files.wordpress.com/2020/04/oli_bridge.mp3 Disclosure: Links to other sites may be affiliate links that generate us a small commission at no extra cost to you. To find out more about Bonjoro, visit bonjoro.com/uap For more information, visit useradoptionpodcast.…
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Strikedeck Radio: Customer Success Live
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Ep 73, Cairo Amani, Promoting Your Career as a Woman in Customer Success
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28:47
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Women's Month Special Podcast!Join Kristen Hayer in conversation with Cairo Amani, Customer Success Manager for Lane and the Co-founder of ThriveNetwork as they talk about how women can promote their careers in customer success. If you’re a guy, please don’t skip this episode. It’s important to the women in your life that you understand how you can…
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Strikedeck Radio: Customer Success Live
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Ep 72, Megan Caldwell, Identifying and Focusing on your Most Important Customers
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25:40
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Join Kristen Hayer in conversation with Megan Caldwell, Head of CS at Elevate Security as they talk about how to identify your most important customers, and direct your focus toward them.By Strikedeck & Kristen Hayer
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Strikedeck Radio: Customer Success Live
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Ep. 71 McKayl Bergman, Scaling Your CS Program with NO Resources
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Strikedeck Radio: Customer Success Live
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Ep 70, Mike Sasaki & Marisa Carter, ABM and Customer Success: Driving Customer Revenue Growth
35:22
35:22
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Strikedeck Radio: Customer Success Live
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Ep 69, Jennifer Griffin, Shifting to a Proactive Approach to Customer Success
38:38
38:38
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Strikedeck Radio: Customer Success Live
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Ep 68, Mona Yoast, Building a High Performance CS Team
34:24
34:24
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By Strikedeck & Kristen Hayer
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Strikedeck Radio: Customer Success Live
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Ep 66, Lauren Costella Podcast, Lessons from Sports for Customer Success
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Join Lauren Costella and Kristen Hayer as they talk about how lessons from sports have helped her approach to Customer Success.By Strikedeck & Kristen Hayer
Join Jason Whitman, VP of CS at JustWorks and Kristen Hayer as they talk about hiring the right people to create a team that both scales with the organization and delivers exceptional customer experiences.By Strikedeck & Kristen Hayer
