show episodes
 
It's time to get up, get motivated, and start making moves for yourself instead of working to make someone else rich. These are genuine experiences and the stories of real entrepreneurs that made the ultimate decision to live for themselves in order to achieve unbelievable results. The time is now, making your business personal, with host Kent Clothier.
 
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show series
 
Surya Vanka, speaker at the upcoming Design at Scale conference, joins Lou to discuss “Design Swarms,” which he’ll also cover during his conference presentation. Surya shares his experiences working to solve major social problems like gender discrimination and the opioid crisis through design thinking exercises. He also discusses ways leaders can s…
 
A self-described “failed architect,” Sha Hwang joins Lou to discuss the challenges of scale when merging two companies, and his journey from Trulia and Stamen Design to being part of the team that rescued Healthcare.gov and, subsequently, founding Nava, a public benefit corporation formed during those efforts. Sha Recommends: • Civic Technologists …
 
Sheri is the author of the upcoming book Giving a Damn about Accessibility, and a speaker at Design at Scale 2021 this June 9-11. In this latest Rosenfeld Review podcast, she discusses the critical importance of starting projects and products with a mindset of accessibility. Spoiler alert: it’s far more difficult to go back later.VMWare, where Sher…
 
Design at scale is perhaps the most interesting challenge facing the design industry right now. How do you maintain quality and not get bogged down as your team grows? Much of the discussion focuses on systems and processes, but that starting with systems runs exactly contrary to the true value that design brings to companies, which is a humanistic…
 
Jim and Lou go way back - to when they still called it “library school!” Thirty years later, Jim is a NY Times bestselling author who specializes in science-themed graphic novels on subjects ranging from Jane Goodall to Alan Turing. Here, Lou and Jim discuss the evolution of cartoon and graphic novels,how their audiences have changed over time, and…
 
Diana Deibel and Rebecca Evanhoe first crossed paths on a Slack channel back in 2018, where they were seeking out colleagues who might know a thing or two about conversation design.. Fast forward to 2021, and their new book on conversation design is finished and available for preorder! Conversations with Things teaches you how to design conversatio…
 
Steve Krug, author of Don’t Make Me Think, and Rocket Surgery Made Easy, is back for a third appearance on the Rosenfeld Review Podcast! Here, he shares some details with Lou about his book in the works, Writing Made Slightly Easier, and his perspective on the process of writing in general (and why he might advise against it!).Check our Steve’s pre…
 
What is the role of care in user research? Why is care a user researcher's greatest superpower—not only in how we do our work but how we lead? In her talk at Advancing Research 2021, Etienne Fang, Principal Researcher at Amazon Search, will discuss the importance of inclusive leadership and share lessons on leading through care, helping researchers…
 
When stakeholders have access to real-time data about millions of user interactions, how can qualitative researchers articulate the value of small-sample studies for product and business strategy?Katy Mogal, UX Research Lead at Google Assistant, joins Lou to offer a preview of the case study she’ll share at Advancing Research 2021 (https://rosenfel…
 
Lou and Jeff Sussna, author of Designing Delivery: Rethinking IT in the Digital Service Economy, examine the relationships between Design and Operations, DevOps and DesignOps, and DevOps and Agile before wending their way to promise theory, which looks at the “promise” made between a product and its user. Color Lou convinced on the promise of produ…
 
Want to help make better product decisions? You’ve got to combine qualitative human insights from user research with data analytics and experimentation. Questions about how many users do something goes to analytics, questions about which design might work better goes to user research. But what if you partnered with those other teams to answer the q…
 
We’re bringing Creativity Evangelist Denise Jacobs to our virtual workshop lineup this year! Here, she chats with Lou about how the current era of “doom-scrolling” means it’s more important than ever to unlock our creative minds and make meaningful connections. One challenge of working remotely is the loss of a sense of personal connection. Having …
 
After abandoning the world of academia, Natalie Hanson found an innovative way to connect with other ethnographers: she founded a new community (Anthrodesign)!. This year, she brings her community-organizing talents to the second Advancing Research conference as Lead Curator. She joins Lou to share her own story and the story of the conference, off…
 
What’s it like to build out a design organization that spans many countries, languages, and culture? Wizeline co-founder Wendy Johansson discusses the insights she gleaned when opening a second Wizeline office in Guadalajara, then a third and fourth in Vietnam and Thailand. From different societal norms to language barriers, her story can inform yo…
 
Though trained as a computer scientist, Jamika Burge admits she does not have the heart of a programmer; rather, she’s interested in surfacing and connecting with the humanity of the technology we create. Jamika has taken that approach in her past work, including a stint at DARPA (the Defense Advanced Research Projects Agency), where she studied th…
 
Allan Chochinov, Founding Chair of the MFA in Products of Design graduate program at the School of Visual Arts in New York City, joins Lou to discuss how his program approaches the education of new designers—from the belief that grades can hamper creativity and risk taking, to the need for his students to learn the art of careful listening. After e…
 
Lou and Bria Alexander, Brand Experience Program Manager at Adobe, range widely in a conversation on diversity, equity, and inclusion—and how they pertain to how a conference program might challenge your beliefs, the ways in which capitalism influences design, co-creation, and more.Bria will be the emcee at our upcoming conference, the DesignOps Su…
 
Kat Vellos, author of Connected From Afar: A Guide for Staying Close When You're Far Away and We Should Get Together: The Secret to Cultivating Better Friendships, is our opening speaker on day one of the DesignOps Summit this October 21-23, 2020. Here, she discusses the issues of loneliness in the workplace, and how managers can support their team…
 
Jonathon Colman, Senior Design Manager at Intercom and DesignOps Summit 2020 speaker joins Lou to discuss the challenges of developing content operations (and, sure, let’s go there: ContentOps). Should ContentOps stand alone, or be situated as part of a larger DesignOps team? Jonathon also shares how his team sets consistent expectations and define…
 
Vincent Brathwaite, one of the featured speakers at this year’s DesignOps Summit, and Lou go meta: they have a conversation about having a conversation about differences. Their discussion ranges from working through our ever-changing vocabulary of identity to establishing a protocol for genuine, authentic conversations.Vincent also offers suggestio…
 
Cheryl Platz—Rosenfeld Media author, emcee of our Advancing Research and Enterprise Experience conferences, puppeteer, and Principal UX Designer at Gates Foundation—shares the inspiration that drove her new book Design Beyond Devices: Creating Multimodal, Cross-Device Experiences (published December 2020). If you’re an interaction designer, you’ll …
 
Alana Washington and Lou embark on a really wide-ranging conversation, touching on:• The changing nature of work in the time of pandemic, • How we can handle the intersection of our personal and private lives when working remotely, • The restorative power of something as simple as putting down the phone and holding a physical book, and• How DesignO…
 
Kit Unger started her UX career as a “team of one,” and now manages a team of over 30 people as Senior Director of Experience Design at Smartsheet. We’re excited to have her as the leader of a group of presentations on “Keeping Up with Rapid Growth – From Startup to Enterprise” at Enterprise Experience 2020 (September 1; details here: https://rosen…
 
After a start in digital software, Kate Rutter realized that qualitative definitions of success could, and needed to be, made more quantitative. Years later, she’s Principal at Intelleto, Adjunct Professor in the IXD program at California College of the Arts, and the instructor of our upcoming UX workshop “Crafting Metrics for UX Success." https://…
 
Best Buy’s Jamie Kaspszak and USAA’s Frank Duran join Lou and Bob Baxley to discuss how UX plays a critical role in bridging their organizations’ silos and disciplines. It’s a preview of what they’ll cover at this year’s Enterprise Experience conference, where they’ll be joined by four other speakers, all who are wrestling with the team sport of or…
 
Dan Willis is Director of Customer Experience at the General Services Administration’s Centers of Excellence, and the mastermind behind past Enterprise Experience conferences’ wildly-popular “Storytelling Sessions.” At this year’s Enterprise Experience conference, Dan will be leading Theme 3: “Through the Looking Glass – The Outsider’s Perspective …
 
Top designers are often thrust into leadership roles, and it’s easy to forget that these two roles do not require the same skillset. In this episode, design managers and Liftoff! co-authors Chris Avore and Russ Unger discuss the mistakes and lessons they—and MANY others—have made in their new book, four years in the works. Liftoff! is a guide for n…
 
Billy Gene: Master of Marketing Pretend for a second that your business is a sailboat. Your sailboat has lost some momentum because of a sudden shift in the winds (pandemic). You can see a clearing in the distance and there appears to be a strong wind up ahead, but you're not sure you can make it. You have a few options: 1. You can adjust your sail…
 
Marshall Sylver: Hypnotist. Author. Motivational speaker. Get out of your own head. Ironic advice from a guy who makes his living getting into yours... As a professional hypnotist, Marshall Sylver is an industry leading business consultant that understands exactly how powerful the words you speak to yourself, and to others, are. He has used his hei…
 
Ed Mylett: Entrepreneurial elite 8 days a week was not enough for The Beatles; it's a shame they never knew there are actually 21...IF you're Ed Mylet. With a run time of 24 minutes, this is the shortest episode to date, and it certainly isn't for lack of substance or content. Ed is recognized as one of the most successful entrepreneurs in the worl…
 
Frank Shamrock: The first UFC Middleweight Champion. If you thought our circle (or in this case, ring) was limited to real estate and business types, guess again. In this episode, Kent takes center ring with the very first UFC middleweight champion, Frank Shamrock. In addition to being a champ, he was also a talent spokesman for the UFC itself, whe…
 
Drew Canole: Founder of Organifi. For Drew Canole, leadership is about everything beyond what meets the eye. For starters, his executive corner office isn't on the highest floor in the tallest tower. He doesn't shout commands from a high-backed leather chair, flanked by rich mahogany furniture...In fact, he doesn't even have an office. Whereas typi…
 
Patrick Precourt: Industry leader in personal development coaching, marketing, business development, speaking and a master of sales and leadership. What separates you from a goal can be boiled down to: action vs inaction. No one likes to come up short of a goal, but most of what keeps people from achieving a desired outcome is caused by a fear-indu…
 
Lori Taylor: Direct response copywriter. If you've ever watched celebrity chef Gordon Ramsay audit a restaurant, you know it can be brutal to witness, as failing restaurants and their owners are exposed to Ramsay's unrelenting standards. From a business owner's perspective, having every aspect of your business carefully scrutinized can be a vulnera…
 
Perry Belcher: Digital marketing legend. Kellogg's. Starbucks. Netflix. All household names that owe their brand recognition to economic downturns. While many businesses slash their marketing budgets and slouch in fear, savvy investors are acquiring competitors and bolstering their market-shares at a premium discount. Perry outlines why "younger" e…
 
Octavio Cifuentes: Founder of FTX Wellness Where the body goes, the mind follows. Physical strength and mental fortitude go hand in hand, and when it comes to building both, plus a massive fitness empire, our next guest is outpacing the pack. Octavio and Kent discuss the importance of "tribes" and how to align yourself with the right people, that h…
 
Chris Naugle: America's #1 money mentor. You've been taught your entire life to give up control of your money. All the while, that hard earned money is being utilized to create unimaginable wealth that you will never see. If your 401K was explained to you in those terms, would you think twice about making those monthly contributions? What's more, t…
 
Aaron Pimpis: Virtual real estate wholesaler. These times are truly unprecedented. With market volatility and the uncertainty of many unknowns, it seems crazy to think that our next guest, Aaron Pimpis, is currently cruising along with an unchanged business model, buying up wholesale properties WITHOUT EVER STEPPING FOOT IN THEM! Aaron shares the k…
 
Dan Noma : Designated broker of Venture REI. Your business plan probably didn't include a strategy for a pandemic...The good news is, you are in the majority and everyone is having to adapt and grow, on the fly. The way we have always bought homes is changing quickly, and is now moving at an accelerated rate, setting the stage for a future of ibuyi…
 
Frank Kern: Internet marketing consultant. Copywriter extraordinaire. According to Forbes, internet usage has surged by 50 to 70 percent amidst the Covid-19 epidemic. Coupled with a year-over-year decline in "traditional media"consumption, such as TV, the question becomes...Where are you spending your advertising dollars? Enter Frank Kern;online ad…
 
Roland Frasier: CEO of War Room Mastermind. Many businesses and business owners are understandably frozen in fear because of market uncertainty. However, utilizing such incentives such as the government's PPP, Kent and Roland explain how they are scaling their businesses during what they have deemed to be an "artificial recession". Rather than shri…
 
Dan Fleyshman: Marketing master. Branding genius. Whatever you are looking to buy is on sale this summer and a massive boom is on the horizon. Now that I have your attention, why are you reading this? Likely, because you are interested in knowing what will be on sale and you don't want to miss out on those opportunities. I have shared with you a va…
 
Raquel Quinet: Top producing real estate leader, recognized by the Wallstreet Journal. Taxi cabs were literally driven out by rideshare companies. Blockbuster was streamed to death by Netflix. Technology forces change, and that can be a great thing, if you choose to evolve and innovate. Deals and transactions will continue to happen, just not by co…
 
Sean Whalen: Entrepreneur. Motivational speaker. Lion. Reality check time. Pandemic or no pandemic, you are the sum of thousands of small choices you make every day. Small actions or daily rituals in your life will result in massive change over time, and that change will be positive or negative, based on your actions today. Sean explains how a one …
 
Michael Bernoff: President and Founder of the Human Communications Institute. Face it: Business and life, at least for now, have changed. Now that you have accepted and understand that the world is different, what is your game plan for the short and long term? As the media sells fear and negativity, what are you doing differently to add value to th…
 
Authors Stephen P. Anderson and Karl Fast discuss the complex world of information (think incomprehensible tax policies to confusing medical explanations) we are faced with, and the ways in which information can be transformed into better presentations, better meetings, better software, and better decisions. Stephen also shares a personal anecdote …
 
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