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Steven is a thought leader on the transformation of customer relations and the future of marketing. He is an expert in inspiring companies to become true customer-centric organizations in this high speed digital world. His talks inspire companies about the smart usage of technology in the customer relationship without forgetting the human side of business. His keynotes are mind stretchers for business leaders. A very energetic and pragmatic keynote speaker, Steven shares his vision in speech ...
 
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier an ...
 
Outside In explores how the world is changing and how business is changing with it. Host Charles Trevail interviews executives, journalists, authors, and thinkers, exploring the customer-centric strategies and philosophies that are working successfully inside companies, and the consumer trends, industry disruptions, and cultural forces that are influencing business from the outside.
 
Rated as one of the top podcast hosts, Jim Rembach interviews guests on this unique human-centric leadership podcast that features real-life and personal stories of when they have failed and how they got over the hump. Learn to leadership lessons for delivering better customer service, customer experience, and employee experience. For more than five years, the show has generated thousands of leadership tips, quotes, and inspirational stories in a fun way. Join the fun with the Hump Day Hoedo ...
 
Are you looking for actionable, real-world marketing advice from the industries best and brightest? Keep informed of the latest business and marketing trends, whether you’re an eCommerce or subscription business, doing ten thousand or ten million in revenue. The Customers Who Click podcast brings you valuable, and actionable advice directly from leading marketers in your field. In every episode you’ll learn about a specific topic, including several tips you can walk away with to implement yo ...
 
Hello! We are a podcast about all things Golf-ish. On this Golf podcast, our conversations with tour caddies, players' families, coaches, and industry professionals will give you access to what's going on outside the ropes. Every other Tuesday, you'll get to hear our interviews from one of our fun, golf centric guests! Enjoy!!!
 
"This Is CX" is a discussion about all-things "customer experience", hosted by two guys (Mike Manfredo and Paul Hagen) that want to help people understand what customer experience is and how it can be done in a way that creates real value. We will share personal experiences and best practices, in our hope to make the world a little more customer-centric.
 
Great marketing tips for small business. Practical, low cost and strategic advice on how to market your small business. Dan has always thought like a customer, even as a little kid she always showed empathy for others. Dan has taken this insight to create marketing strategies for small businesses that work. Dan interviews marketing experts and asks them the questions you would want to ask as a small business.
 
Brian Lofrumento, creator of the Ultimate Profit Model, reveals everything you need to go from wantrepreneur – or someone who WANTS to own their own business – to a money-making, action-taking entrepreneur. Discover exactly how to start a business and build a raving audience of fans and customers who want to buy your stuff, and learn exactly how to best serve your customers and clients by building a customer-centric line of products and services. Brian has built multiple six-figure businesse ...
 
After four years as Oracle's Chief Communications Officer, Bob Evans left to start his own company and launched the Cloud Wars franchise, which analyzes the major cloud vendors from the perspective of business customers. In Cloud Wars Live, Bob talks with both sides about these profoundly transformative technologies. See acast.com/privacy for privacy and opt-out information.
 
Connecticut is home to some iconic brands doing powerful work in user and customer experience. On CTX Podcast, Katie Lukas showcases some of the local leaders in UX and CX who are forging strong customer-focused experiences in a variety of industries. We discuss these companies’ investments in becoming customer-centric, current initiatives, and what it’s like doing this work in Connecticut. Upcoming episodes include practitioners from the CT UXPA, LEGO, Travelers, Cigna, UConn Health, Nassau ...
 
The Self Employed Life Podcast (formerly Creative Warriors) provides business and personal development strategies for self-employed business owners that create sustainable success. A community of self-employed and small business owners, entrepreneurs, innovators and ambitious individuals that need creative solutions in business. Being self-employed and a business Warrior is a mindset, a spirit and a challenge. We need a different way of doing business. This is business with a soul. We discus ...
 
This show covers the full content of the book Making Websites Win, the Amazon #1 bestseller in 15 categories. It describes how to apply the same methodology that the consultancy Conversion Rate Experts has used to grow many of the world’s biggest web companies, plus hundreds of smaller, market-leading companies in over eighty different industries. Most websites lose. Making Websites Win is about how to buck the trend—to make websites that customers love and that are outrageously profitable.
 
The Understanding is a publication from Unbabel dedicated to exploring three big themes: - The structure, usage and shifting ambiguity of human language - The exponential, self-learning technologies augmenting human intelligence - The challenges of going global in the shift to customer-centric business Here you can listen to The Understanding Podcast and audio versions of popular articles.
 
The Payments Innovation Podcast: FinTech | Innovation | eCommerce is dedicated to helping business leaders navigate today’s global digital economy. Whether you’re looking to stay informed on the latest in payments technology, listen to experts on the future of eCommerce or simply learn about cutting edge FinTech companies, this podcast is for you. Each episode features an interview with a globally-minded business and tech expert, discussing topics like: global payments, money transfer servic ...
 
In Journeys, Synap co-founder Jeremie Bacon interviews executive leaders about their personal experiences building great teams, products, and successful customer-centric companies. Subscribe here to learn about best practices and tricks of the trade from experts in Account Management, Customer Success, Sales, and Executive Leadership.
 
The Alexander Group's Revenue Growth Model Podcast shares the AGI point of view and expertise from our thought leaders, as well as insights from our executive events. AGI's Revenue Growth Model will help your company create a sales organization that is not easily copied by competitors. Your sales and support teams will be equipped to deliver value in a way that will differentiate your products and services, command a premium and deliver profitable growth. If you enjoy what you hear, learn mo ...
 
Content creators need to guide their target audience and to do this you need to let them feel that you understand their choices, that the value of your engagement is in the lasting relationship you are establishing and not just a one-off purchase that most companies do to their customers. It takes a bold move to shift from traditional marketing to customer-focused strategies. Traditional marketing may give you page views, shares, and likes but if your customers are not able to share with the ...
 
“Product Love” is the feeling you get when you have that incredible and joyous connection towards your favorite products. What makes certain products so lovable to us? I ask the leading industry product managers, and the brilliant teams that have crafted them for us. This podcast is essential for anyone who wants to learn about product management from the best executive product leaders across various disciples. Dive into topics about the evolving craft of product management, trends in the in ...
 
If you run an engineering organization, connect with and learn from your peers at CTO Connection - the premier community for senior software engineering leaders. Learn from the experiences of successful engineering leaders at fast-growth tech startups. Whether you want to learn more about hiring, motivating, or managing an engineering team, the CTO Connection podcast is a great resource for learning from your peers! Our podcast and weekly newsletter provide you with access to hard-won wisdom ...
 
The 2112 Group's CEO and Chief Analyst Larry Walsh, one of the most recognizable figures in the IT channel community, leads thought-provoking discussions with expert guests on a wide range of technology and business topics including: cloud computing, information security, business analytics, the Internet of Things (IoT), and much more.
 
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show series
 
This week Mike Berland, Founder and CEO of research, data, and analytics firm Decode M as well as author of the new book MAXIMUM MOMENTUM: How to Get It, How to Keep It joins Allison Hartsoe in the Accelerator. Mike and Allison discuss the 5 drivers of momentum, it’s influence on elections, and how momentum can impact the growth trajectory of a bus…
 
Ty Montague had a career in advertising before getting into the business transformation business. He was doing very well in that job and was finding great success, except for the fact that he hated it. For Ty, the day-to-day activities was not satisfying and it seemed like he was just adding more problems to the world. He was able to get over the h…
 
You must work on finding the icon within yourself in order to become an iconic brand in the world and ensure that your message isn’t instantly discarded. How do we find the icon within ourselves? Try asking yourself, what is the best of my offering that corresponds to the emotional concern of my audience in relation to my product. To breakdown how …
 
In the midst of a global pandemic, pharmaceutical companies around the world are rushing to develop a vaccine to COVID-19. In an industry that typically takes years to create, test and market new drugs, the incredible time crunch for the COVID vaccine is pushing companies to their limits. But it’s not just pharmaceutical companies that are in the r…
 
International payments has been a hot topic for a long time. But for those blazing new trails, there’s a lot to consider. What do you prioritize before hitting the market? To answer this question, I chat with Alex Arnold, Founder at Dunbridge Financial, to find out the most important considerations he had before launching earlier this year. Alex ex…
 
This week I spoke with Rishi Raway, the founder of Frictionless Ecommerce, all about how copywriting is crucial for improving conversion rates. Copywriting is such an underrated skill, mostly because its a misunderstood skill. It’s about more than just changing the words on the page, it’s about crafting a story that plays on the emotions of the rea…
 
When it comes to growing revenue, churn plays a critical role in XaaS and subscription-based businesses. Watch the discussion between Tim Willey, SVP of commercial strategy and operations at ForgeRock, and Ted Grossman, principal and Technology practice lead, to discover their insights into growing revenue through effectively evaluating churn. The …
 
The Big Themes:• Microsoft told 160,000 employees: You have the permanent right to work from home. All the big tech companies are starting to adapt because a lot of their workers can work from anywhere. Huge implications for every type of business.• Apple will evangelize 5G. The new wave of iPhones will help millions of businesspeople grasp the sig…
 
I posed the question in our community Facebook group about what you wanted coaching on. By far, the most common request had something to do with how challenging it is to separate our business from our personal lives. So, here you go! I share what I do myself as well as what I have suggested to coaching clients. Contact Jeffrey - Website Coaching Su…
 
Hey everyone! In this week’s show: does Apple’s new HomePod Mini have what it takes to compete with Alexa? MediaMarkt brings online live shopping to Europe, Disney is skipping movie theaters to take new movies directly to Disney Plus and YouTube is showing some strong retail ambition. Enjoy!
 
Ryan Coon’s company was facing a major decision in choosing which part of their market they wanted to focus on. There was a great divide between them, and it was a great challenge to try and fix it. In order to resolve this situation, Ryan Coon got over the hump by talking to the customers and getting feedback from them and simply using that feedba…
 
Wisdom is not having all the answers, but knowing where to find them. Learning technology in business is similar in that you can not be afraid to fail because that fear will keep you from being your best self in business. You have to ask questions, play around with it, and remember that most of the time your peers have the same fears you do. As a s…
 
Most companies and consumers know they should fight against climate change and want to make a difference, they just don’t know how. With carbon emissions increasing across the globe, it can feel overwhelming to make a difference. Companies don’t know how to start or even if their efforts will pay off and actually have an impact. Austin Whitman is f…
 
​At the heart of every digital transformation should be technology made for humans, with human values in mind. Josephine Monberg interviews Gia-Thi Nguyen, Head of Customer Service at Siemens Healthcare Vietnam, about how to become a digital champion and use creativity to drive the most impactful change.…
 
Open banking is being embraced by banks and fintechs alike. It’s still young, but it’s evolving at light speed. And pretty soon, it’ll be woven into the fabric of everyone’s financial lives. In today’s episode, Rafa Plantier, Country Manager, UK & Ireland at Tink, covers what you need to know about the open banking transformation. He explains: -Why…
 
This week I spoke with Sam McNerney, a customer research consultant who works with some of the worlds biggest brands. Customer research is such an important piece for any business, whether it’s getting feedback about your products or your website, or collecting data around brand affinity. However, it is difficult. It’s difficult to do properly, and…
 
If you're looking for some coaching on how to get some business rolling, here are three ideas that won't cost you anything and have been very effective for many of my clients. These are some first step ideas to get things going which I understand is very much needed for a lot of businesses right now. Contact Jeffrey - Website Coaching Support My bo…
 
Five years ago, PayPal was considered a dinosaur in Silicon Valley. With an antiquated structure and business model, and new competitors like Apple Pay entering the market, the digital payments company’s future looked questionable. But in 2015, Dan Schulman took over as PayPal’s CEO. He brought with him a philosophy shaped by his experience studyin…
 
This week Allison Hartsoe, CEO of Ambition Data talks about why we should not treat customers like it is the 1980s and how to be more forward thinking. In addition, it is product launch week and she will introduce Rubano’s Customer Core. Based on 100s of podcast interviews, dozens of consulting engagements, the Ambition Data team has put all our le…
 
Dan Bruder was asked to start a bank during his early 20s. He didn't have any experience yet, but he didn't back down to the challenge either. In order to accomplish this, he needed to work harder than anybody else. He didn't have any idea about multiplicative leadership where he could do more with others, and he only focused on how he could do thi…
 
You can never know when the perfect time to act on your self-employed dreams will tap you on the shoulder. Some would even argue that there is no such thing as the “perfect time.” And if there ever was, it’s always in hindsight. But there is such a thing as preparation. And the way to be fully prepared to seize those perfect opportunities is to fin…
 
After months of quarantine and isolation, consumers are slowly starting to adjust to a new life with COVID-19. As stores reopen and re-adjust, they are faced with customers who are drastically different than they were just six month ago. According to Walter Robb, former co-CEO of Whole Foods, in order to transition and move forward, stores must re-…
 
This week we are joined by Reid Martin. Reid is Mark Hubbard’s caddie on the PGA Tour and has been on his bag going on 3 years. Reid is a road warrior in every sense of the word and has lived all over the country and moved during the pandemic back to Florida. He got his start playing golf around 6 years old and went on to play at UCF. If you’re loo…
 
In today’s episode, I’m excited to introduce two new Payments Innovation hosts from Currencycloud’s EMEA team. I’m joined by Lauren Passey, Sales Director, and Alex Barr, Senior Sales Consultant, to discuss why they want to host, what’s exciting them in finance overseas and what to expect in their upcoming episodes. To ensure that you never miss an…
 
In this weeks episodes I spoke with Kris Reid, an SEO expert, all about the simple process required to win at SEO. It’s not an easy channel to master, and it does require a lot of work, but ultimately there is 1 key thing that will set you aside, and almost guarantee success with SEO. And that is quality. Quality customer experience. Quality websit…
 
The Big Themes: • The power of the network effect: Will it trigger next wave of M&A for software companies? • A crisis is a terrible thing to waste: This crisis has been a great accelerant – and now the question is can you take advantage of that accelerant. • Tech addiction: What’s happening across society right now is around tech addiction. There …
 
In this episode, David and John chat with Nick Lippis, co-founder of ONUG, the Open Networking User Group. Discover the founding story of how this influential group came to be, and hear many of the tech topics being talked about as cloud transformation pushes its way across the market. During the discussion, you'll also hear what valuable informati…
 
As the end of the year approaches many of us are starting to scramble to try to get all the things done that we had planned for this year. But this year has been...a lot. So many of us are also feeling tired, overwhelmed, anxious by all of the other things going on around us in addition to our goals. Here are my tips on how to prioritize when all t…
 
Content should be both structure driven, and easily integrate with software. But most Content Management Systems are legacy systems that are not intuitive and clunky. Paolo Negri, co-founder and CTO of Contentful, was an early adopter of GraphQL. This week on CTO Connection, Paolo talked to Peter about why GraphQL works so well for content and why …
 
Companies have largely figured out software. Data science, however, seems to be the new frontier. Many data scientists are coming from largely academic backgrounds and maybe don’t understand how to function at jobs in the private sector. Today’s guest is Ian Wong, co-founder and CTO of Opendoor. He chatted with Peter about the questions data scient…
 
In this episode, David and John catch up with Star2Star’s own Kevin McGrath, Regional Account Director. Travel back with us to the early days, way before Coronavirus, for some fun memories of when John and Kevin traveled together for sales trips and learn how Kevin has evolved his sales process over his many years of experience. Kevin shares a few …
 
Humanity is facing an existential threat. The destruction of ecosystems and rainforests, the extraction and burning of fossil fuels, rising carbon emissions and sea levels -- these wounds to our planet have dire consequences that affect us all. Since 1971, Greenpeace has been bringing attention to these threats through peaceful, direct action and s…
 
In honor of International Podcast Day, enjoy a blast from the past. Back to 2018 when COMMERCE NOW podcast began. Overview: Self-service checkout technology is transforming the way Americans think about customer service. Not long ago, good customer service meant properly training sales associates to assist shoppers in need. Now, more and more compa…
 
David Wachs was working for a venture capital firm back in 2004-2005 when he got fired by his boss for allegedly losing some stocks. Not having any money left, David moved back to his home in Arizona and started his first company, Cellit, which quickly became a huge success. It was initially a struggle to launch the company at first, but David got …
 
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