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Practice Management Nuggets is a weekly interview series with practice managers, healthcare providers, or trusted vendors who support healthcare practices. Topics help managers implement, maintain, or improve business and practice administration so that health care providers can focus on providing quality health care services. Hosted by Jean Eaton, your Practice Management Mentor, of Information Managers Ltd.
 
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show series
 
If you have an appointment schedule with a lot of openings, you might need a patient recall program. If you don't have many recall appointments in your schedule, you might need a patient recall program. If you want to add additional or your first dental hygienist, you might need a patient recall program. If you have patients that haven't seen you f…
 
When a practice has an efficient processes in-office practice is streamlined, then you ready to embark to see patients with telemedicine. The COVID-19 pandemic is the catalyst for growth in telemedicine. Dr. Michael Greiwe, M.D. practicing orthopaedic surgeon with OrthoCincy and the founder of the OrthoLive and SpringHealthLive telemedicine platfor…
 
Healthcare providers and clinic managers have three common myths about EMR user monitoring auditing. Myth #1 – The electronic medical record EMR automatically does all the auditing – I don’t have to do anything Myth #2 – I don’t have to audit my users – I know them Myth #3 – I won’t have to worry about this until I have a breach Rob Pruter, the Use…
 
Recently, I was asked about what privacy awareness training can you do at the clinic to keep privacy awareness top of mind. How do you keep Privacy Awareness top-of-mind in your practice? As an employer and health care provider, you are responsible to provide training to all of your employees about privacy awareness. If you don’t provide the traini…
 
Are you a clinic manager or healthcare provider who wants to build your network and re-fresh your professional connections so that you are better prepared for your next career move or, maybe, start or build your own business? You have heard that LinkedIn is THE place to grow your career and your professional presence But you are wondering what the …
 
Mergers and acquisitions and closing and consolidating are activities that healthcare practices undertake at various times in the life cycle of a business. There are many reasons why a practice may consider buying or acquiring an existing healthcare practice. You might be expanding your practice to rapidly expand the scope of your services, locatio…
 
Closing or moving a healthcare provider practice takes co-ordination, patience, communication, and documentation. Once you have made the big decision about closing, moving, or merging your practice and have a general idea about the next step for you, your practice, your employees, and your patient and business records you need to plan the continued…
 
Have some of your employees been working remotely during COVID-19? If schools re-open with children attending alternate days, will your employees continue to work from homes on alternate days? Do the social distancing guidelines for re-opening suddenly limit the number of employees who can work out of your current space? Or, are you considering cha…
 
Each healthcare practice has been impacted by the COVID-19 pandemic. This is certainly a disruption to our business continuity and a risk to privacy and security of patient, employee, and business information. Each custodian and healthcare provider must maintain a written record of safeguards that have been implemented during the pandemic, ensure t…
 
Are you a healthcare provider who needs to hire information technology or business support services - but don't know what questions to ask? Are you a vendor who works with healthcare or dental practices and need to better understand your responsibilities to keep your clients regulations compliant and your business disaster-free? In this podcast epi…
 
Is Remote Working A Good Choice For Your Healthcare Practice? In our healthcare practices, we have policies and procedures to identify the reasonable safeguards we need take to protect personal and health information entrusted to us. But when employees complete their roles off-site, due to personal circumstances or to ensure business continuity in …
 
Subscribe: itunes | Email | Stitcher | RadioPlayer | Spotify Patients should be asked to show their Alberta Health Care Insurance Plan (AHCIP) card and photo identification when visiting a practitioner office. But . . . it is not appropriate to keep a photocopy of the drivers license (or other photo ID) as part of the patient’s health record. Corre…
 
Subscribe: itunes | Email | Stitcher | RadioPlayer | Anne Genge of Alexio tells us that 96% of healthcare providers are concerned about how their staff are using personally identifying health information. But - , many healthcare providers and business owners don’t know what to do about it! Can your staff protect you from a ransomware attack? Yes, t…
 
Subscribe: itunes | Email | Stitcher | RadioPlayer | Would you like to increase your dental practice revenue immediately? Maybe you have a need to maximize efficiencies and create your dream team. Dr. Angela Mulrooney believes that when you focus on communication with your customers and create consistency in your practice, you will increase your re…
 
Subscribe: itunes | Email | Stitcher | RadioPlayer | The way a healthcare provider collects, uses and discloses personal health information (PHI) is critical to an efficient healthcare practice. It’s also required by legislation and professional college regulations and standards. Policies and procedures must be in writing, available to employees, a…
 
Subscribe: itunes | Email | Stitcher | RadioPlayer 1/3 of all healthcare employees who should receive cyber security training, don’t get cyber security training. This shocking statistic is from the recent report from Kaspersky, Cyber Pulse: The State of Cybersecurity in Healthcare – Part Two I believe that we can do better! Today, I want to share w…
 
A Privacy Impact Assessment (PIA) is Good for Business A PIA is part of a regular business process if you collect, use, or disclose personal health information in your healthcare practice. When you have a previous PIA that has been prepared, submitted to the Office of the Information and Privacy Commissioner (OIPC) and it has been accepted for use-…
 
Subscribe: itunes | Email | | Stitcher | RadioPlayer ‘This call may be recorded to ensure quality control.’ We’ve all heard the recorded message when we call our bank or service provider But, is this the best way to capture patient satisfaction with their healthcare visit experience? Are you looking for options to gauge patient satisfaction with th…
 
Subscribe: itunes | Email | | Stitcher | RadioPlayer Privacy Awareness Week (PAW), an initiative of the Asia Pacific Privacy Authorities forum (APPA), is held every year to promote awareness of privacy issues and the importance of protecting personal information. This year, Privacy Awareness Week is celebrated May 6-10, 2019. Protect Your Organizat…
 
Subscribe: itunes | Email | Stitcher | RadioPlayer Has this ever happened to you? You are a clinic manager in a healthcare practice. One day, you receive a phone from a healthcare provider in another clinic. They received a fax with patients’ health information from someone in your clinic. But the fax is not addressed to them – they received it in …
 
Subscribe: itunes | Email | | Stitcher | RadioPlayer You are working at the reception desk of a healthcare practice. Suddenly, there is a police officer or court officer giving you a court order to produce patient records! Don’t Panic! Learn NOW how to respond a #CourtOrder. In this episode we discussed how to prepare patient records for a court or…
 
One of the most difficult questions that clinic managers ask me is if I have any tips to help them work with members of their team who know their job – but aren’t as friendly, or empathetic or engaging with their patients as they would like. Teaching someone how to build a courteous and respectful relationship with your patients is kind of awkward,…
 
A Privacy Impact Assessment is Easy – When You Start With a Good Plan! Do you need a PIA? or a PIA amendment? If you are a healthcare provider or clinic manager and are not sure if you need a Privacy Impact Assessment . . . then this 30 minute webinar / podcast is for you! If you are a custodian--including physicians, optometrists, dentists, chirop…
 
Healthcare providers, owners, and privacy officers hear about big privacy breaches on the news and they hope it won’t happen to them. It keeps them up at night...because they know that properly preventing or managing a privacy breach is critical to the continued success of their business! Now, in Alberta, we need to ensure that we are prepared for …
 
Snooping is a privacy breach! When an authorized person accesses patient records for an unauthorized purpose, this is often considered snooping. If you work in healthcare, it is your job to manage each privacy breach with confidence, compassion, and transparency to the individuals affected by a privacy breach. In this podcast episode, Jean L. Eaton…
 
Brought to you by your Practical Privacy Coach and Practice Management Mentor http://www.InformationManagers.ca Subscribe to PM Success: GO TO BLOG POST https://informationmanagers.ca/court-order You are working at the reception desk of a healthcare practice. Suddenly, there is a police officer or court officer giving you a court order to produce p…
 
Have you ever said… “If only I had someone to ask!” Each month, we discuss your questions about practice management, human resources issues, clinic management best practices, procedures, resources, practical privacy tips, and more in Practice Management Success membership. In this Q&A, we're talking about: Can you use text messaging with patients? …
 
Brought to you by your Practical Privacy Coach and Practice Management Mentor http://www.InformationManagers.ca Mandatory Privacy Breach Reporting is Coming to Alberta! Do you know how this will affect your healthcare practice? . . then this free webinar is for you! If you are a custodian–including physicians, pharmacists, optometrists, dentists, d…
 
Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts For full show notes, along with webinar slides and resources register here: https://InformationManagers.ca/Jeff Do you need to right-size your clinic space? Are you frustrated because your clinic location didn’t turn out to be as good as you expe…
 
Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts For full show notes, along with webinar slides and resources register here: https://Information-Managers.ca/AACM Are you wondering if there is a better way to hire staff for your healthcare practice? Are you looking for new ways to create revenue…
 
Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts For full show notes, along with webinar slides and resources register here: https://Information-Managers.ca/Kathy Have you just been told that you are responsible to train the new person in your healthcare clinic? Are frustrated when you try to c…
 
Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts For full show notes, along with webinar slides and resources register here: https://Information-Managers.ca/Kyle Whey you start a new healthcare practice, you often start with creating a name for your business. Then you need a logo design for you…
 
Do you have patients in your EMR that you never see? Are your patients frustrated having to wait for annual physical exams? Are your patients constantly calling at the last minute because they need a prescription renewal? Would you like to have predictable billing cycles? Are You Prepared for Panel Management? The Patient’s Medical Home (PMH) is th…
 
Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts For full show notes, along with webinar slides and resources register here: https://InformationManagers.ca/Bleen Are you a clinic manager who dreads the Monday morning phone rush? Are your walk-in patients pushy, impatient, and frustrated waiting…
 
Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts For full show notes, along with webinar slides and resources register here: https://InformationManagers.ca/Denis Many healthcare practices find that patient referral management is the single biggest time consuming and difficult chore in their pra…
 
Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcast For full show notes, along with webinar slides and resources visit: https://InformationManagers.ca/pmn-live-craig/ Craig Petronella of Petronella Technology Group knows that you prevent fines and security incidents when you take steps now to preve…
 
Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcast For full show notes, along with webinar slides and resources visit:https://InformationManagers.ca/Hernish Dr. Hernish Acharya of Cancellation Spot knows that you can improve your cancellation management by quickly and efficiently contacting the co…
 
Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcast For full show notes, along with webinar slides and resources visit:https://InformationManagers.ca/pmn-live-carol-healthcare-content Carol Bush, The Social Nurse, knows how to create healthcare content that supports your healthcare practice. In thi…
 
Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcast For full show notes, along with webinar slides and resources visit: https://informationmanagers.ca/pmn-social-media-for-independent-community-pharmacy Would you like your patients to understand all the services that your pharmacy offers? Would you…
 
Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcast For full show notes, along with webinar slides and resources visit: https://informationmanagers.ca/pmn-communication-lauren Do you have a difficult topic that you need to communicate with your patients? You know the one. The conversation that is r…
 
Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcast For full show notes, along with webinar slides and resources visit: InformationManagers.ca/Dania-Moazzam In this FREE 30-minute Practice Management Nugget Webinar with Dania Moazzam, you will learn about payroll and human resources solutions for y…
 
Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/podcast For full show notes, along with webinar slides and resources visit: InformationManagers.ca/PACCCongress In this FREE 30-minute Practice Management Nugget Webinar with Sharon Polsky, you will learn about the upcoming National Privacy and Data Governanc…
 
Sign up for weekly reminders about upcoming guest interviews, here: https://informationmanagers.ca/podcast In this FREE 30-minute Practice Management Nugget Webinar for Your Healthcare Practice with Heather Scott, discover how your healthcare practice can take action and support youth in your community. Heather Scott is a board director with Kids4C…
 
In this FREE 30-minute Practice Management Nugget Webinar with Zaheen Nanji, you will learn the Step by Step Formula to Build Emotional Resilience. Zaheen is an experienced clinic manager, business owner, speaker, and author. Working in healthcare is hard. You answer to patients, family, co-workers. Everyone wants your attention and your help. Some…
 
In this FREE 30-minute Practice Management Nugget Webinar for Your Healthcare Practice with Ronaye Kooperberg, Ronaye explains the skills of the MOA and how they can contribute your successful healthcare practice. What skills should a MOA have? How does an MOA fit into your practice team? How can a skilled MOA contribute to your successful healthca…
 
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