Manage episode 273147979 series 2289024
In episode #96 of The CXChronicles Podcast we welcomed Robin Marcenac, Head of Customer Experience & Success at Pypestream to talk with the CXNation.
Robin talks with Adrian and the CXNation about his customer experience leadership journey helping to build customer support teams and strategies at companies like IBM and Pypestream in New York City.
In this episode you will hear from a customer focused business leader that is responsible for global implementations, customer support and customer success for enterprise clients subscribing to Pypestream’s conversational AI platform.
Robin is focused on managing a cross-functional team of project managers, solution designers, data scientists and integration developers building tailored dialog flows and custom NLU models for key business use cases. Robin collaborates directly with Product and Engineering team leads to review and prioritize customer feature requests, as well as to support and resolve bugs and incidents.
Listen to this episode today to learn a ton of valuable lessons and insights into how you can improve your company's CX efforts and again huge thanks to Robin for coming on the CXCPodcast and sharing his story with all of us!
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