Automation Gone Wrong

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Manage episode 279635658 series 2595095
By JoyGenea Schumer and Michelle Henderson, JoyGenea Schumer, and Michelle Henderson. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Automations are an excellent way to accomplish marketing tasks and maintain communication with customers and clients. From drip campaigns through email to SMS text messaging to Zapier connections from one system to another, automations remove the need for all kinds of resources spent on redundant tasks.

But they’re not perfect. Especially if they’re broken. The question to ask yourself is, “Are my automations set up in a way that multiple people and troubleshoot them, know what to do, and help a customer regardless?” When people don’t have an overall picture of how automations, especially automated communications, work or say, they need to repeat information or request repeats of information from customers. Not ideal.

Listen in as JoyGenea and Michelle discuss how to avoid customer service issues caused by inattention to automations. And think about the right role for automations in your organization.

64 episodes