Nobody's Listening and It's Your Fault: Change Management Advice for Leaders


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By Heather Walker, Ph.D. and Heather Walker. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.
I've supported several change management initiatives over the years, and there are 3 things that stick out to me as consistent leadership failures:

  1. Not communicating throughout
  2. Waiting too long to celebrate
  3. Launching too many initiatives around the same time (i.e., doing too much)

Your people are going through a lot right now. Now is the time for thoughtful change management. For those of you who don't know, change management is a process to help people understand, buy into, and adopt planned changes. It includes addressing readiness, managing resistance, and creating plans to support communication, reinforcement, and skill development. Companies often forego the people side of change and focus mainly on the technical sides of project management and quality management instead. The problem though is that people need to change and they are the hardest part of the equation to change so we really do need to put more intentionality and resources there.

So guess what, today I'm chatting with a change management consultant to the Fortune 50, Pam Marmon.

In this episode, we cover:
  • How change initiatives affect employees and what leaders can do to support their teams
  • Pam's L.E.S.S. model of change management
  • Top change management challenges that businesses face today
  • Are traditional change management models appropriate for today's challenges?
  • How does levity factor into change management?

About Today's Guest
Pam Marmon is a change management leader and CEO of Marmon Consulting. She is Prosci certified change management expert and Cornell University certified organizational designer with 15 years of experience and proven success record in implementing organizational initiatives and culture transformations.

Resources Mentioned

About the Podcast
The Lead with Levity podcast is a show for leaders who care deeply about what makes/breaks the employee experience. Our guests are dynamic researchers, practitioners, consultants, and business leaders. We cover foundational elements that are needed to avoid forcing the fun. We also invite lively managers who lead with levity to show us how it's done. Thanks for joining us on this journey.

40 episodes