The Paralegal Voice : The 5 Ps of Legal Six Sigma


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Whether they fully appreciate it or not, paralegals are project managers. And while comparing efficiencies in auto manufacturing to daily paralegal work might seem odd, host Carl Morrison would disagree.

Morrison, who is working on a certification from the Legal Lean Sigma Institute, shared with listeners what he’s learned so far about applying process improvement concepts to the delivery of legal services. From planning to performance metrics, Morrison highlights the value of finding efficiencies and eliminating wasted time.

Morrison also responds to a timely listener question about securing confidential client documents when working from home. Morrison talks through the ethical responsibilities of paralegals and how to raise issues with employers.

The onus is on the paralegal to secure confidential materials through, among other things, encrypted wifi, password protections, and locked storage.

Special thanks to our sponsors, NALA, ServeNow, and Legalinc.

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