Getting the feels: Should AI have empathy?

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By McKinsey Analytics. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.
As artificial intelligence capabilities advance, debate is emerging around whether we can (or should) imbue AI systems with what are considered uniquely human emotions. Minter Dial, author of Heartificial Empathy, believes empathic AI can benefit businesses and humanity.
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