Ep 193: Delivery and the e-commerce value proposition

23:36
 
Share
 

Manage episode 258377684 series 2068608
By Ian Kerr and Postal Hub Podcast. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Dean Maciuba, Director Consulting Services at Logistics Trends & Insights, joins me to discuss how home delivery fits in with the e-commerce value proposition:

  • UPS and FedEx’s growing network of access points (PUDOs)
  • How UPS and FedEx are using those access points for residential deliveries, including redirections of failed first-time deliveries
  • Pressures on delivery drivers
  • Residential delivery: what the customer wants
  • Customer choice in delivery
  • Multiple home delivery attempts
  • Porch piracy
  • Price pressure on residential delivery, promoting PUDO delivery but being absorbed by e-commerce sellers
  • Amazon, home delivery, and losses in delivery
  • Rural delivery fees
  • Parcel lockers in the USA
  • Putting the customer in control of their deliveries (interactive delivery management - IDM)
  • Amazon’s parcel locker network - including direct delivery to parcel lockers
  • Amazon’s focus on e-commerce delivery: the customer!
  • How Amazon delivers in the last mile
  • Amazon volumes going through UPS, FedEx, and the US Postal Service
  • Reducing cost in the last mile

229 episodes