Ep 201: Modern parcel tracking and the customer experience


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By Ian Kerr and Postal Hub Podcast. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Bertrand Späth, co-founder of active tracking provider Kizy Tracking, discusses creating a modern tracking solution and enhancing the customer experience:

  • Creating best-in-class customer tracking
  • Transparency in cross-border shipping
  • Customer expectations - especially younger digital natives' expectations
  • Current problems with parcel tracking, including:
    • Visibility
    • Quality of data
    • Passive barcode scanning systems
    • Missing scans
  • Creating a great customer experience with parcel tracking
  • Active tracking
    • Kizy's active tracking solution for letters and parcels
    • Affordable active tracking
    • Weight and quality of service
    • Cross-border shipments
  • Security of parcels - even when being handled by partner networks
  • Reusable technology
  • Case study on how active tracking helped clear international bottlenecks
  • Theft detection
  • Measuring delivery network performance
  • The future of tracking
    • Need for transparency
    • Global services
    • 5G and other tech advances
  • Managing tracking data
  • Active tracking enhancing delivery services

Visit kizytracking.com for more information.

230 episodes