Ep 210: NZ Post and parcel volumes during lockdown


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By Ian Kerr and Postal Hub Podcast. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Chris Wong, General Manager Business Marketing NZ Post, joins me to talk about shopping behaviour and parcel volumes during the pandemic:

  • Key events that stimulated surges in e-commerce parcel volumes
  • The impact of lockdown (and the closure of businesses) on parcel volumes
  • New online shoppers and established online shoppers - and what will be the effects on customer behaviour
  • Online as a share of total retail spend in New Zealand
  • Retail categories that accelerated during and post-lockdown
  • Increases in weekly spend in online groceries
  • How clothing and electronics performed - and what drove those changes
  • Surge in buying locally during 2020
  • Major players in NZ e-commerce, including marketplaces, pureplay online retailers, and omnichannel retailers … and the group that grew the most during the lockdown
  • NZ Post delivery initiatives to cope with the pandemic, including contactless delivery, distancing requirements, and clarity on tracking and notifications services
  • Investments in NZ Post’s parcel and delivery network to increase network capacity
  • Balancing the load across parcel processing network

Download NZ Post’s e-commerce research from The Full Download.

229 episodes