Ep 212: grocery delivery, parcel lockers, and delivery innovation at Posten Norge

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By Ian Kerr and Postal Hub Podcast. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Alexander Haneng, Director for Digital Innovation at Posten Norge / Bring, joins me to talk about delivery innovation in Norway:

  • Background to the partnership with supermarket chain Coop
  • Penetration of online groceries and home delivery
  • Building a home delivery solution very quickly and integrating it into Posten’s delivery network
  • How the system works in practice, including picking orders, packaging, and choosing the right delivery network
  • Keeping orders cool while out for delivery
  • Same-day and next-day delivery of groceries
  • Mapping the supermarket network and Posten’s delivery network to come up with efficient routing
  • Parcel lockers and parcel delivery preferences in Norway
  • Key considerations when choosing parcel locker locations
  • Promoting delivery options to online shoppers
  • Contactless delivery via lockers and easy access
  • Posten Norge’s Amoi marketplace in Oslo
  • Same-day local delivery for small retailers
  • Innovating to find new revenue sources - especially as letter volumes fall
  • Posten’s digital letter - and a crafty way to test customer acceptance!
  • Collecting parcels from customers’ letter boxes

Here’s the link to register for Parcel+Post Expo: parcelandpostvirtuallive.com

Marek Różycki and I will be online at 2pm (European time) on Thursday 15 October - make sure you add our workshop to your calendar!

229 episodes