Ep 215: Optimising the customer delivery experience with Onfleet's Khaled Naim


Manage episode 276136327 series 2068608
By Ian Kerr and Postal Hub Podcast. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Khaled Naim, co-founder and CEO of Onfleet, joins me to discuss the modern customer experience in delivery:

  • The importance of the e-commerce shopper’s customer experience
  • How Amazon is raising customer expectations in delivery
  • Three ways to optimise customer delivery experience
  • The role drivers can play in enhancing the customer experience
  • Real-time customer support
  • Customer demands for same-day delivery
  • Can retailers offer a high standard of customer delivery experience?
  • Route optimisation
  • Reducing failed first-time delivery attempts
  • Communications with the parcel recipient
  • Developments in e-commerce stimulated by the pandemic
  • Changes to consumer ordering habits
  • The need for speed
  • Creative solutions to the capacity crunch
  • Contactless delivery

229 episodes