Ep 216: pandemic shipping and shopping trends, with LaserShip CCO Josh Dinneen

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By Ian Kerr and Postal Hub Podcast. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Josh Dinneen, Chief Commercial Officer at LaserShip, joins me to discuss research into shopping trends during the pandemic - and what all that means for the delivery sector:

  • Older generations embracing ecommerce
  • Indicators for continued strength in parcel volumes
  • Retailers going bankrupt and store closures during the pandemic, compared to online fulfilment
  • Customer preferences and behaviours relating to shipping costs
  • Free shipping: is it now a basic requirement?
  • Is free delivery incompatible with fast delivery?
  • Customer expectations on speed by generation
  • How retailers can differentiate their delivery options
  • Delivery satisfaction
  • Delivery’s role in retaining customers
  • What customers want from the delivery experience
  • B2C delivery preferences - including time windows
  • Virtual proof of delivery
  • Predictions for peak season - including retailers bringing sales forward to make it an elongated peak
  • Post-Christmas sales

229 episodes