Ep 223: Subscription models and delivery


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By Ian Kerr and Postal Hub Podcast. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Jonathan Reeve, General Manager APAC at Eagle Eye, joins me to talk about e-commerce, subscription models, and the role of delivery companies:

  • The origins of subscription services, e.g. milk and newspapers
  • What make a good subscription service?
  • Building customer loyalty
  • Recycling packaging
  • Benefits to the customer of Amazon Prime
  • Variations of Amazon Prime, including Wardrobe
  • Competing subscription programmes, such as Walmart +
  • Is it a mistake to try to compete with Amazon?
  • E-commerce retailers managing digital connection with customers
  • The digital initiative behind Amazon establishing a retail footprint
  • Is click-and-collect (BOPIS) forcing retailers to get more information about their customers?
  • Food retail chain Pret a Manger’s subscription model
  • What will subscription programmes mean for customer purchasing and delivery behaviour?
  • Trends in grocery delivery – including same-day and next-day
  • How delivery companies can position themselves to be the delivery partner for subscription services

229 episodes