Ep 224: E-commerce returns - Walmart, FedEx, and more


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By Ian Kerr and Postal Hub Podcast. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Dean Maciuba, Managing Partner North America at Last Mile Experts, joins me to discuss recent developments in e-commerce returns from Walmart, FedEx, Amazon, and more:

  • Walmart allowing customers to return online purchases without leaving the home
  • Walmart’s partnership with FedEx - including returns
  • Who is paying for free collection? It’s not the customer!
  • FedEx looking for delivery density
  • Availability of FedEx Small Parcel Pickup service: metro vs rural areas
  • What will the US Postal Service do?
  • Retailers telling e-commerce customers to not bother returning purchases
  • Value threshold for returns
  • Using third parties to manage returns
  • Customer expectations on returns
  • Processing of returns - including reselling, repackaging, and the tertiary market
  • Is Walmart pushing Amazon to raise the bar further?
  • What USPS and UPS are doing in returns - especially with regard to Amazon
  • Amazon Hub lockers and returns
  • Environmental aspects of e-commerce returns

229 episodes