Manage episode 262901512 series 2516267
There’s plenty of information out there in training programs about how to coach. And there’s lots of attention out there on how to market and enroll clients plus the various tactics to earn well as a coach.
But there’s little communicated to coaches about exactly how to serve your coaching clients well so they love the experience, come back for more and refer others to you.
Client service goes beyond coaching skills but does stem from the way you market and engage your target audience from the get go.
Your coaching client’s satisfaction in you and your program begins before they hire you and continues after they finish with you.
If you’re following the guidelines I’ve given to you in episodes 62 through 77 in this Coaching Business Checkup series, then you’ll be strategically setting everything up for your coaching business in a way that guarantees satisfaction for ideal clients.
And if you put in place specific things to ensure that people you attract are ideal for you, it will increase your clients’ satisfaction.
Client service is another strategy point for creating a successful coaching business. And that’s why this is part of, and the LAST episode of, my Coaching Business Checkup series.
And as I’ve been promising, I’ve got a FREE download for you.
It's a comprehensive Coaching Business Checkup you can give yourself. This will help fill the holes in your strategy so you can do everything more effectively and earn more in your business.
Go to prosperouscoach.com/77 to get your copy of Coaching Business Checkup.
When you download this assessment, take the time to honestly consider what you’ve got going for you and what’s missing. I’ve referenced certain podcast episodes for each of the 10 sections.
And of course, if you want more help get my private VIP support to do all of this right. The best first step is to have a private Strategy Session with me, which you can find at https://prosperouscoach.com/strategy.
Now, let’s dig into today’s episode …
Do you feel nervous with your clients and have performance anxiety during sessions? If you’re a new coach, that’s totally normal. And you want to be sure it’s a feeling that diminishes with each client.
In my early days, I was so anxious about delivering value that I lost my personal power by inflating my role. And I ended up feeling drained instead of energized by sessions.
Over the years I’ve given this challenge my daily awareness and made a lot of shifts.
Happily, there are things you can do that both create value while also setting strong boundaries, which protect you and your clients. I’ll cover 7 main ways you can up your game in providing value.
Cultivate Happy Coaching Clients Before During and After
Happy clients start by being happy prospects. You want them to already have a strong sense of your integrity, personality and exactly how you can help them before they hire you. This makes them happy because they’ll only stick around if they feel the connection with you.
I know, I talk a lot about this and that’s because a successful business is the sum of many things that work in concert. And that takes strategy.
If your social media, blogs, podcasts, videos, website – everything – comes from being fully informed about what’s important to your audience they can feel that. And it feels good!