Using tech to magnify the goodness of inclusive legal services with Claudia Johnson


Manage episode 263972956 series 2695368
By Andrea Perry-Petersen and Andrea Perry-Petersen - Innovator. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

This episode no. 36 is with Program Manager of LawHelp Interactive at Pro Bono Net, Claudia Johnson.

When in some states of America there are 27 forms to file for a simple divorce, we discuss where responsibility lies to make the law relating to housing, health, and family issues, more understandable for lay people, which is particularly important given the global rise in numbers of self-represented litigants. There’s been a theme going for the past few episodes around the use of document automation to make legal service delivery more efficient, but more importantly effective and scalable when it’s based on human centred design principles. Again in this episode we cover smart forms, use cases they’re best suited for and some they’re not - and importantly, how to decide. As Claudia says, “there are easy ways to use tech to magnify the goodness of law and show respect to your clients”. We also talked about Claudia’s project with Bay area legal aid which centralised intake for a large number of clients over a large area, from different language groups. This was a significant exercise in change management and Claudia shares her tips for success.

Claudia spoke passionately about her work with the National Language Advocate Network, a group that works to promote non-discrimination on the grounds of national origin, and considering the diversity in America, the conclusions she’s reached about why materials aren’t available in many more languages. Claudia has an extensive career in innovative projects and you will learn a lot from her whether your work is in a commercial or community law context.

Neota Logic is a leading no-code AI automation platform, providing professionals with a wide range of easy-to-use tools to automate any aspect of their services. The time has definitely come to transform your legal services to digital and at the moment you can sign up to a 30-day free trial of Canvas. For more details, see the links in the show notes.


Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp –

Twitter - @ReimaginingJ

Facebook – Reimagining Justice group

43 episodes