3 Questions to Answer in an Apology

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Manage episode 239692513 series 28658
By Sarah Green and Harvard Business Review. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.
Trust is not as fragile as people think — it can be rebuilt. And that process starts with a good apology.

269 episodes