Manage episode 273016867 series 2138740
Today we’re sharing part two of a six part series on Intake. This isn’t your regular podcast. In this series you’ll get to listen in on actual strategy sessions between Gary Falkowitz and Jim Hacking as they dive into Jim’s intake processes.
Gary Falkowitz advises law firms, attorneys and legal organizations on the importance of creating, utilizing, managing and maximizing the intake process. He has worked with managing partners, associates, paralegals and all other support staff to assist law firms in improving their intake process and, importantly, increasing their conversion percentages.
Through his years of experience, Gary has realized that accountability, implementing strong internal procedures and responsiveness are three of the most important factors to ensure a successful and efficient intake process. It doesn’t hurt that his passion for the subject matter is unrivaled. In short, Gary believes that the key to maximizing a law firm’s revenue is strongly dependent upon the ability to appropriately prioritize and adequately scrutinize the intake process.
Gary is also the author of the book, “The Complete Guide to Law Firm Intake: Powerful Strategies To Maximize Retention and Increase Revenue”.
7:30 get them to where they want to be fastest10:30 determine why they’re calling 13:17 reassure them 18:50 looking for free advice21:00 maximize your revenue and profits26:05 qualifiers and disqualifiers27:02 conveying the opposite of urgency28:03 opportunity to sign electronically31:00 payments31:45 should you list your fees on your website
Listen to today’s episode here.
Want to hear more from Gary?
Or, listen in to episode 93 with Gary as a guest on the Maximum Lawyer podcast here.
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