Manage episode 272273771 series 2603512
By The Off Brand Podcast and The Off Brand Podcast by Nalla Design. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.
For episode 14, we were joined by Ben Kay, who has over 10 years experience of working client-side in senior positions leading digital transformation and social strategy. Ben has worked within businesses such as IBM, EE and Thames Water, helping them build meaningful and value-driven relationships with their customers by utilising new approaches to technology, and is currently in the process of launching his own business, Nohokum. Today, he shares some of his insights from his extensive career, as well as some practical steps on how to adapt and operate differently to drive customer engagement.