648: Joseph Michelli - Stronger Through Adversity

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By Jeffrey Shaw, Jeffrey Shaw is a speaker, Small business consultant, and Business coach for en. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.
Most of us have faced some kind of adversity in our life but the current crisis of the pandemic has taken over the entire world this year. It’s apparent there is still a long road ahead but for now there is an opportunity to grow stronger in your business. We all what to have an impact in some way and the people who are thriving at this time are the ones trying to make an impact.
It’s important to widen your perspective by reaching out to others for creative energy and force. This time has been very lonely for most of us - a great way to mitigate that loneliness is by connecting with other businesses, of all sizes and across all industries. You may not have the answers, they may not have the answers, but together you may trigger ideas in one another.
To breakdown how to be a stronger leader during this time of adversity and crisis - I’ve brought on psychologist, speaker, and author, Joseph Michelli.
Joseph Michelli, Ph.D., is a certified customer experience professional, one of Global Guru’s top three experts on customer service, the author of nine business books about companies like Airbnb, Starbucks, Zappos, Mercedes-Benz, and The Ritz-Carlton Hotel Company. In addition to being a Wall Street Journal and New York Times #1 bestselling author, Joseph helps leadership teams improve the experiences they provide for team members and customers. He also is an internationally sought-after keynote speaker on leadership and customer or patient experience.
Learn more about how to deliver memorable and profitable customer experiences - by downloading this episode now.
“We've got to get something out the door that creates value, NOW.” -Joseph Michelli
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Highlights
  • We all have to fight through some sort of resistance to be stronger.
  • The people doing well in this time are the people trying to have an impact.
  • Learn from looking across industries and at larger businesses as well.
  • Reach out to others and exchange experiences, challenges, and solutions.
  • Find the “essential” in what you do even if you are not an essential worker.
  • Many consumers are searching for ease, comfort and humor in this time,
  • Ask more questions of your customers to better understand what they want, need, and desire.
  • Don’t only hear your customers but watch them as well, to better understand them.
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Host Jeffrey Shaw is a Small Business Consultant, Brand Management Consultant, Business Coach for Entrepreneurs, Keynote Speaker, TEDx Speaker and author of LINGO and The Self Employed Life (May 2021). Supporting self-employed business owners with business and personal development strategies they need to create sustainable success.

668 episodes