Manage episode 268867045 series 80936
Greg Kefer from AI-powered COVID-19 chatbot company, LifeLink, joins me on Tech Talks Daily. In today's episode, I explore the Chatbot benefits for healthcare providers and pharmaceutical companies as the landscape in healthcare continues to evolve.
COVID-19 has left healthcare providers in dire need of support - both on the front lines and back-of-house (call centers are seeing a 10x increase in volume!). In response, health systems like Jefferson Health, Memorial Health, and Banner Health have all quickly deployed chatbots like LifeLink because of its unlimited capacity to pre-screen and schedule appointments for patients.
I learn more about how this sudden need has pushed chatbots into the mainstream and transforming it overnight. Greg shares chatbots' new mission-critical role in the healthcare system and what this means for the "new normal" of healthcare.