1294: The Role of AI-Powered COVID-19 Chatbots In Healthcare

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By Neil C. Hughes. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Greg Kefer from AI-powered COVID-19 chatbot company, LifeLink, joins me on Tech Talks Daily. In today's episode, I explore the Chatbot benefits for healthcare providers and pharmaceutical companies as the landscape in healthcare continues to evolve.

COVID-19 has left healthcare providers in dire need of support - both on the front lines and back-of-house (call centers are seeing a 10x increase in volume!). In response, health systems like Jefferson Health, Memorial Health, and Banner Health have all quickly deployed chatbots like LifeLink because of its unlimited capacity to pre-screen and schedule appointments for patients.

I learn more about how this sudden need has pushed chatbots into the mainstream and transforming it overnight. Greg shares chatbots' new mission-critical role in the healthcare system and what this means for the "new normal" of healthcare.

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