Empathy for crisis management with UX Writer Pieterjan Benoit


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By Yuval Keshtcher. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

I got my friend Pieterjan Benoit on the podcast to talk about our favorite subject (no points for guessing what). By taking a lot of chances, Pieterjan fell down the UX rabbit hole a few years ago and was hooked immediately.

With a background in corporate communications and PR, he has tons of wisdom to share about how to interact with people – a skill that comes in handy for UX writers.

You will hear us chat about:

  • How to use empathy – not just for UX but also for crisis management
  • The challenges involved in supporting parents of children with special needs through an app interface
  • Progressing from UX writer newbie to mentor and student project manager
  • As an extra bonus, you get to hear why Foo Fighters' Dave Grohl played on a throne in Belgium a few years ago. Because there’s a tiny bit more to life than UX :)

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Connect with Pieterjan on LinkedIn

67 episodes