Culture, Leadership and the Rules of Belonging with Fiona Robertson

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By 3YS Owls Governance Consultants, Ainslie Cunningham and Deb Anderson, 3YS Owls Governance Consultants, Ainslie Cunningham, and Deb Anderson. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.
In this episode of YS Up Governance and Boards Podcast, 3YS Owls Governance Consultants, Ainslie Cunningham and Deb Anderson interview Fiona Robertson. Fiona is a culture and leadership expert and her first book, Rules of Belonging – change your organisational culture, delight your people and turbo-charge your results, was published in 2020. We explore with Fiona in-depth the “Rules of Belonging”, some neuroscience and psychological safety research, the relationship between culture and strategy and some common virtues of good leaders.

“Look, the one thing I've seen a lot of, which I think doesn't work, is I've seen a lot of people who try to recruit their way to a new culture. So, the logic seems sound when you first look at it. So, they'll say things like, "If we just hire more ethical people, then we'll have more ethical decision-making.
If we just hire people who are more creative, then we'll get more innovation," and so on and so forth. And what happens is that those people will join the organisation and they'll do what I said before. They'll look around, they'll figure out what it takes to belong in that place, and they will slowly, but surely begin to adopt that behaviour as their own or they will opt out.

So, if they feel that they can't or won't earn belonging in their new place, they will opt out either through their own choice or because the immune system of the organism will reject them. And so that whole idea of, "We can recruit our way to a new culture," just doesn't work. People go native or they leave.”
Fiona Robertson

Summary of episode
· Rules of belonging
· Culture
· Leadership
· The importance of belonging to a group
· Research of Professor Amy Edmondson into psychological safety
· Neuroscience research of Professor Matthew Lieberman who heads up the Cognitive Neuroscience Unit at UCLA and his experiment which proves that the human brain cannot distinguish social pain from physical pain, using a functional MRI machine.
· Engagement surveys
· Change management

Fiona Robertson is a culture and leadership expert who holds an MBA from London Business School and is a Graduate of the Australian Institute of Company Directors and the Institute of Executive Coaching and Leadership. She is the former Head of Culture for the National Australia Bank (NAB), where she spent 12 years in senior executive positions. She is now an independent speaker, facilitator, executive coach and author. Fiona has consulted to dozens of large and small blue-chip organisations domestically and internationally, with all levels of government in Australia and coached numerous senior executives. Clients have included ANZ, AGSM, RMIT, Monash College, IBM, Nasdaq, NCR, Oracle and McKinsey & Company.

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About Us - 3YS Owls – Governance Consultants
3YS Owls are a corporate governance firm and incorporated legal practice who specialise in providing a variety of services and solutions across corporate governance, company secretary, board advisory, strategy, risk and business consulting. Contact the team today to see how we can help you.

Transcript
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YS Up - Governance and Boards Podcast is an easy to understand educational podcast covering hot topics in governance, risk, latest regulatory changes and issues keeping directors and executives awake at night. A practical guide to assist in navigating the complex regulatory minefield, increased public scrutiny, erosion of trust, climate change, modern slavery, non-financial risks, systemic cultural problems and other challenges facing companies in Australia in 2020 and beyond. Are you a company secretary, director, board member, C-Suite, executive or senior manager with an interest in governance, risk and regulatory change? Then this is the podcast for you!
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