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Digitally Irresistible

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Digitally Irresistible

Bernie Borges, V.P. Global Content Marketing at iQor

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On the Digitally Irresistible podcast, we cover the optimization of digital technologies and irresistible people that influence both employee and customer experiences. We feature professionals who are passionate about delivering a great customer experience. Brought to you by iQor and hosted by Bernie Borges, Vice President of Global Content Marketing.
 
Insomnia? Mind racing at night? Worries keeping you up? Tune in for a bedtime story that lets you forget your problems and progressively gets more boring until you fall to sleep. So get in bed, press play, close your eyes, and drift off into dreamland.
 
The Modern Marketing Engine podcast hosted by Bernie Borges is the podcast for the modern marketer who wants to hear from their peers in the trenches and the occasional analyst or rock-star-influencer sharing strategies and tactics about what’s working in modern marketing. Show notes are available at http://bit.ly/MME-show
 
Catch the Buzz with host Becky Cortino! A fast-paced talk radio show spotlighting the latest tools, tips and technologies especially for savvy business owners and professionals. Inspiring interviews with intriguing thought leaders and insightful business innovators! Don't miss out -- Get Plugged IN! Receive Biz Buzz Program Notes + Cool Bonus eBooks and Perks from our guests who are recognized experts in their field -- exceptional value to already content-rich Biz Buzz TalkRadio Shows ===>Re ...
 
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Rest easy as we dig deep into the clean myths and drain your worries away. Listen to Milky Way Underground on your podcast app of choice or check it out here https://www.trax.fm/milky-way-underground. An amazing podcast where two siblings search for their missing father in a surreal journey through a mysterious dreamworld. I support The Student Fre…
 
Slippers and Pajamas for all as we pamper and page our way off to sleep. https://christmas.musetechnical.com/ShowCatalog/1983-JCPenney-Christmas-Book Listen to Milky Way Underground on your podcast app of choice or check it out here https://www.trax.fm/milky-way-underground. An amazing podcast where two siblings search for their missing father in a…
 
Charlene Li is renowned as a strategic thinker. She helps leaders and organizations thrive with disruption as an Author, Speaker, Advisor and Board Member. She has worked with dozens of companies such as IBM, Oracle, 3M, Adobe, Cisco, Dell, Intel, and Microsoft, just to name a few. She has authored six books, the most recent titled: The Disruption …
 
David Wasserman is a leader in Product Marketing and Sales Enablement at NICE, a global provider of next-gen digital customer experience technology enabling companies like iQor to maximize the operational efficiency of front-line employees who are responsible for customer interaction. In this episode, we discuss three reasons iQor selected NICE as …
 
Hop in my apple cart and meet my favorite New York State apple. We’ll see a cider press and learn some facts about the fruit over gifted to teachers. A favorite fills in for the fall season. Check out Sleep Cove You’ll listen to relaxing sleep hypnosis, meditations and bedtime stories all designed to help you relax and get a peaceful night’s sleep.…
 
A lulling ride that covers places in LA and the Good Place where Scoots has sat and relaxed, in the studios and a lovely hotel lobby. Check out Sleep Cove You’ll listen to relaxing sleep hypnosis, meditations and bedtime stories all designed to help you relax and get a peaceful night’s sleep. In your podcast app or at www.sleepcove.com I support 10…
 
April Segovia’s career journey at iQor is both impressive and inspiring. April joined iQor as an operations supervisor in 2016 with six years of experience in the BPO industry. Her career journey at iQor has been challenging, in a good way. The telco client she supported started with 15 call center agents. The campaign was so successful that her te…
 
This episode features Stephon Griffin, a certified trainer who has shown remarkable initiative and results in his four years at iQor. In his first role, Stephon proposed a solution that was approved and implemented under his leadership. It is still delivering phenomenal results. In this episode, we discuss what inspired him to propose this solution…
 
A little TLC to help you drift off, chasing waterfalls like Kid Icarus gently and safely floating down to a sea below the seas. Check out Sleep Cove You’ll listen to relaxing sleep hypnosis, meditations and bedtime stories all designed to help you relax and get a peaceful night’s sleep. In your podcast app or at www.sleepcove.com I support Migrant …
 
A term paper turned into a pointless meander, with a look into a PR plan gone awry. Check out Sleep Cove You’ll listen to relaxing sleep hypnosis, meditations and bedtime stories all designed to help you relax and get a peaceful night’s sleep. In your podcast app or at www.sleepcove.com I support 1000 Women Strong https://linktr.ee/1kwomenstrong Su…
 
This episode features Andrew NcNeile, Chief Customer Officer, ThinScale Technology. Andrew is responsible for sales and marketing operations. His team focuses on helping BPOs deliver endpoint security to bring-your-own-device (BYOD) employees through Secure Remote Worker. Secure Remote Worker allows BPOs to improve security, manageability of IT, an…
 
Wisdom from Jason, a plethora of reboots and punny places to eat, perfect material for bedtime. I support 1000 Women Strong https://linktr.ee/1kwomenstrong Support our AAPI community -take action right now www.napawf.org/take-action Black Lives Matter. When I say “you deserve a good night’s sleep” it means black lives matter. More resources here- h…
 
On this episode, you'll meet Shep Hyken, a renowned customer service expert and author of eight books, as well as a Hall of Fame speaker. Shep’s latest book is titled I’ll Be Back – How to Get Customers to Come Back Again and Again and is the focus of this episode. Shep learned the importance of taking care of customers when he started his first bu…
 
No balconies will contain subtext as tonight's tale ends with our squad sleeping with sheep. I support 1000 Women Strong https://linktr.ee/1kwomenstrong Support our AAPI community -take action right now www.napawf.org/take-action Black Lives Matter. When I say “you deserve a good night’s sleep” it means black lives matter. More resources here- http…
 
This episode features Tone Holmen, General Manager, and Senior Vice President Operations of Retail & Residential Services. Tone has been with iQor for 21 years, starting as a contact center supervisor. Her career has advanced admirably, and today she oversees global operations for several lines of business, including Retail and Residential Service …
 
Dan Gingiss is an accomplished marketer. His career marketing experience includes roles at Discover Card, McDonald's, and Humana. The common thread among those experiences for Dan is learning that when an experience is remarkable, a customer tells others about the experience with enthusiasm, which is the holy grail of marketing. Dan’s book, The Exp…
 
Under the sea a tale told sleepily, of an Octopus who merrily finds their way to glee. I support Migrant Justice https://migrantjustice.net/ Support our AAPI community -take action right now www.napawf.org/take-action Black Lives Matter. When I say “you deserve a good night’s sleep” it means black lives matter. More resources here- https://linktr.e…
 
Parts start to come together as a whole to make sure your bedtime feels right, you'll be tucked in by the soul squad tonight. I support Migrant Justice https://migrantjustice.net/ Support our AAPI community -take action right now www.napawf.org/take-action Black Lives Matter. When I say “you deserve a good night’s sleep” it means black lives matter…
 
In this episode, we feature Sekou Alleyne, President of InvesTT in Trinidad. InvesTT is a government-run investment promotion agency. iQor has worked with this agency for six years to help set up our nearshore expansion with a sizable workforce in Trinidad, currently numbering more than 1000 people. In this episode, Sekou shares highlights about th…
 
In this episode, you'll meet Andrew Reilly, a data scientist at iQor. He explains the Net Happiness Score's method and technology, which we covered in episode 13 with William Adams. Andrew's data science career at iQor has evolved across several functions. It's currently focused on finding solutions to operational challenges, emphasizing attrition …
 
A journey to an isthmus should be restful enough for you to rest while saying Newtie Poo in the Wild. I support 1000 Women Strong https://linktr.ee/1kwomenstrong Support our AAPI community -take action right now www.napawf.org/take-action Black Lives Matter. When I say “you deserve a good night’s sleep” it means black lives matter. More resources h…
 
A card game of time travel will keep the fluxx out of bedtime as we unbox you off to sleep.Chrononauts from Looney Labs https://www.looneylabs.com/games/chrononauts I support Migrant Justice https://migrantjustice.net/ Support our AAPI community -take action right now www.napawf.org/take-action Black Lives Matter. When I say “you deserve a good nig…
 
William Adams started at iQor nine years ago. He is Vice President of Operations, managing a team of employees in the Philippines that support two telecom clients. The client programs he oversees manage the entire life cycle of the customer journey, including customer care, collections, chat, and retention. Another client program that William leads…
 
The "Horseshoe that Watched Over You" starts out of order with the vigor and joy of the four fold yet sleepy path well-being via tube pumping. I support Migrant Justice https://migrantjustice.net/ Support our AAPI community -take action right now www.napawf.org/take-action Black Lives Matter. When I say “you deserve a good night’s sleep” it means b…
 
David Rickard serves as Vice President at Everest Group. He's based in the UK and manages the customer experience management practice and sourcing and vendor management on a global scale. Before Everest, David spent a couple of years consulting and was at Microsoft for 18 years overseeing their contact center outsourcing business. Despite the pande…
 
Picard and the crew will competently cover you up so you can rest knowing the price is always right to solve or sleep through a mystery. I support 1000 Women Strong https://linktr.ee/1kwomenstrong Support our AAPI community -take action right now www.napawf.org/take-action Black Lives Matter. When I say “you deserve a good night’s sleep” it means b…
 
Our featured guest on this episode is Flo Navarro, Senior Vice President of Human Resources at iQor Philippines and Head of Global Recruiting. Flo has a huge responsibility. In addition to overseeing all traditional HR functions for roughly 27,000 iQorians in the Philippines, she also oversees global talent recruiting. As a BPO with a presence in n…
 
Gary Praznik has worked at iQor for more than twenty-one years. He is currently President and CEO of the 35,000-employee company where he has held roles in operations and sales. In this episode, Gary shares how he learned the power of listening early in his youth and how listening has helped him in all relationships, including in his career. Career…
 
Rest easy in a gently rocking boat as discussions drag on about Earthsea and Bermuda and watch our adventure slowly unfold. I support 1000 Women Strong https://linktr.ee/1kwomenstrong Support our AAPI community -take action right now www.napawf.org/take-action Black Lives Matter. When I say “you deserve a good night’s sleep” it means black lives ma…
 
Let's take a journey to the story and make some pizzas, floured in the sleepy subtext of the story of the show. A pizza provided by a noderator, Chef Staci, and empowered by all of the noderators who nurture an independent community of podcast listeners. You can find Staci on Instagram https://www.instagram.com/stacicookscreative/ Coffee With Staci…
 
Troy Sanders has been very successful in his sales career at iQor. Troy's career includes an extensive background in professional services, marketing, sales, and operations. He credits trust building as the biggest factor to his success in sales in the BPO industry. In this episode, we examine Troy's strategy that has fueled his success. Troy began…
 
Welcome to another episode of the Digitally Irresistible podcast. Today’s guest is Gladys Rodinas, Supervisor Operations in Talisay, Philippines. Gladys has had an inspiring journey in her iQor career in just a few short years starting as a call center agent. Whether you watch the video or listen to the podcast, you’ll discover that her story inclu…
 
Thanks everyone for making this possible. I’m supporting BEAM- Black Emotional and Mental Health Collective is a group of therapists, lawyers, religious leaders, teachers, psychologists, advocates, and activists working together for mental/emotional health and healing in the Black community. https://www.beam.community/ I support Migrant Justice htt…
 
A journey down a long a winding road, takes some meanders and provides rest and perspective for two young adults and you. Check out Sleep Whispers Podcast it is 100% gentle whispering. So if you ever struggle to fall asleep, then just search for the Sleep Whispers podcast in your podcast player, or go to https://sleepwhispers.com/t-shirts-and-more/…
 
Our featured guest on this episode is Gail McLaughlin Toti. Gail has a unique vision with her customer relationships based on her tenure in the BPO industry. She can see her client's needs in the short term and the long term. Gail has been with iQor for 11 years as Vice President of Business Development and has been in the contact center industry f…
 
Chris Holt started working at iQor when he was in high school on the 6 pm shift. Twenty years later, Chris’ leadership development path has resulted in him being a Director of Operations in Charlotte, NC, managing a team of customer experience professionals on a client portfolio in Warranties and Utilities. Chris’ impressive career journey at iQor …
 
You'll sleep as Lore becomes a bore after dealing with him is a chore, but Data is one I adore, heretofore even more, you can snore. I support Migrant Justice https://migrantjustice.net/ Support our AAPI community -take action right now www.napawf.org/take-action Black Lives Matter. When I say “you deserve a good night’s sleep” it means black lives…
 
Sleeping in a silo on Library Island curled up with a bunch good books. I support 1000 Women Strong https://linktr.ee/1kwomenstrong Support our AAPI community -take action right now www.napawf.org/take-action Black Lives Matter. When I say “you deserve a good night’s sleep” it means black lives matter. More resources here- https://linktr.ee/dearest…
 
Our featured guest on this episode is Maria Cristina Castro, also known as Strawberry Castro. We began our conversation with the back story on her nickname, Strawberry. We learned that her given name is widespread in the Philippines, and when her sister gave her the nickname Strawberry in their childhood, it stuck. Strawberry has a remarkable caree…
 
Welcome to another episode of Digitally Irresistible. Today’s guest is Ada Smith, Director of Analytics. Ada works with very cool technology known as RPA, which stands for robotic process automation. In this episode, Ada explains what RPA is, some use-cases for it, and provides two real-world examples of how iQor is deploying intelligent automation…
 
A look back at the tracks this train has covered over the past few years. Thanks for listening. Love songs for metaphors or power ballads? Calling Christopher Cross and Lenny Anniox I support Migrant Justice https://migrantjustice.net/ I support 1000 Women Strong https://linktr.ee/1kwomenstrong Support our AAPI community -take action right now www.…
 
We will puddle hop across dreams to a place where Scooter can rest easy. I support 1000 Women Strong https://linktr.ee/1kwomenstrong Support our AAPI community -take action right now www.napawf.org/take-action Black Lives Matter. When I say “you deserve a good night’s sleep” it means black lives matter. More resources here- https://linktr.ee/deares…
 
Annette Timmins has been in the Business Process Outsourcing industry, referred to commonly as BPO, for more than twenty-five years. She recently joined iQor as Vice President, Business Development. In this episode, I spoke with Annette about the changes she’s seen in the BPO industry and why she joined iQor. Annette addressed my question about why…
 
Take a trip to the Getty and find some new friends for Geordi, Hugh, Lore and more. I support 1000 Women Strong https://linktr.ee/1kwomenstrong Support our AAPI community -take action right now www.napawf.org/take-action Black Lives Matter. When I say “you deserve a good night’s sleep” it means black lives matter. More resources here- https://linkt…
 
Tip to buckle your swash for soon you'll be swabbing your pillow. I support Migrant Justice https://migrantjustice.net/ Support our AAPI community -take action right now www.napawf.org/take-action Black Lives Matter. When I say “you deserve a good night’s sleep” it means black lives matter. More resources here- https://linktr.ee/dearestscooter Here…
 
On episode one of the Digitally Irresistible podcast, we discussed the role of digital technology in delivering a personalized omnichannel customer experience that end users demand. On episode two, we focus on the irresistible part of the equation because in order to deliver a great customer experience using digital channels, it's imperative to hav…
 
However you like them, steamed or baked, this will have you rolling off to dreamland easy without a flake. I support Migrant Justice https://migrantjustice.net/ Support our AAPI community -take action right now www.napawf.org/take-action Black Lives Matter. When I say “you deserve a good night’s sleep” it means black lives matter. More resources he…
 
On episode 1 of the Digitally Irresistible podcast, our featured guest is PJ Singh, Chief Digital Officer at iQor. We discuss with PJ the role of digital technology in the modern customer experience. PJ reveals the importance of meeting the customer where they are in their journey to deliver answers and solutions. Consumers want answers to question…
 
Friends not foes is a Star Trek recipe that Scoots will spin as you doze. Support our AAPI community -take action right now www.napawf.org/take-action Black Lives Matter. When I say “you deserve a good night’s sleep” it means black lives matter. More resources here- https://linktr.ee/dearestscooter Here is a list of Anti-racism resources- http://bi…
 
Daw is all swabbed out and ready to scat you off to sleep. Support our AAPI community -take action right now www.napawf.org/take-action Black Lives Matter. When I say “you deserve a good night’s sleep” it means black lives matter. More resources here- https://linktr.ee/dearestscooter Here is a list of Anti-racism resources- http://bit.ly/ANTIRACISM…
 
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