show episodes
 
Discover more of who you are as an energetic being and gain valuable tools and insight into understanding how energy effects all of our relationships and communications. Utilize this wisdom to craft your life in a more beneficial way on your journey toward uncovering your authentic self through self awareness, conscious communication and emotional responsibility.
 
Conversations with innovators of the American West. Guests include athletes, artists, adventurers, writers, ranchers, conservationists, entrepreneurs, thought leaders—anyone who’s doing inspired work that contributes to the region’s evolving and complex cultural fabric. Through informal yet substantive interviews, conservationist Ed Roberson introduces you to these fascinating characters, giving you a better understanding of their careers, influences, and outlooks, as well as a deeper apprec ...
 
The Force For Growth Podcast with Ricardo Leon is a weekly podcast committed to priming your mind for growth by raising your awareness and improving your mindset. I am committed to bringing you the best, most practical information from the world of self-development, psychology, philosophy, and common sense. If you are ready to go beyond the self-development fluff and take action, this podcast is for you. About Me: My personal-development journey started at 15 years old (1990) when I read my ...
 
We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as a global influencer on Customers, and Prof. Ryan Hamilton, Emory University discusses how you can improve your Customer Experience and gain growth. This review sums it up: "The dynamic between the two hosts absolutely makes this podcast. Each brings a unique take on the topic, their won perspective, and play off each other sense of humor. I come away after each episode w ...
 
An advertising-free podcast where you can listen to extraordinary personal life stories and go beyond to hear what's coming on up in your own patterns. After deeply listening to one of our stories that connects to your soul, a look in the mirror feels a little bit different as you see your true nature looking back at you. With wisdom of how others got through it, you have courage to live an even fuller life. This podcast is not for sale. It's a 100% safe and judgement free space where you ca ...
 
Loading …
show series
 
Making a situation bigger than it is can lead to being stuck and keep you from moving forward. In this episode, Ricardo shares one way to get unstuck, gain a new perspective, and handle the big situations. ---------------------- Join us for one of our virtual events or in-person training & mastermind events in Plano, Texas. Visit forceforgrowth.com…
 
Feeling stuck in a decision, situation or just general life can feel live an overwhelming quicksand slowly gobbling you up. Many times when we are in this position it feels as if we just can't find the right perspective that lifts us up and beyond the stalemate we are consumed with. In this episode, we go over some common examples of why people are…
 
I started Beyond Philosophy 20 years ago when Customer Experience was the next big thing; the new concept that was going to change everything in business. The last big thing, Customer Relationship Management (CRM), was old news. After all, everyone had one at that point. Now, in 2022, I see the next big thing: Customer Science. Customer Science com…
 
In this episode, Ricardo asks - how are you showing up in the small moments and interactions? UPS Driver Story https://www.washingtonpost.com/lifestyle/2021/12/23/ups-baby-gift-dallen-harrell/ ---------------------- Join us for one of our virtual events or in-person training & mastermind events in Plano, Texas. Visit forceforgrowth.com to learn mor…
 
The metaverse. It is supposed to be a digital world. Some say it will combine social media and virtual reality (VR), like a more complex VR chat. Some say it will be the next level of online interaction where anything can happen. Others are confused by what it is and what it means. Some call it Mark Zuckerberg’s pipe dream. We think it is the futur…
 
Customer satisfaction is low. What’s worse, we can’t just blame COVID for the problem. Sure, COVID is part of it, but, surprisingly, this problem has other causes. Not only that, but a recent report from the American Customer Satisfaction Index (ACSI) suggests that only 30 percent of companies tracked by ACSI improved their score—since 2011. That m…
 
Longtime Mountain & Prairie listeners will remember Adam Gall– he’s a Colorado-based hunting guide who, along with his wife Ana, owns Timber to Table Guide Service. Adam is a highly regarded expert in the pursuit of elk and mule deer, and he offers a variety of outfitting services ranging from public land hunts for experienced hunters to private la…
 
What would it be like if your printer sent you an email to let you know it needed ink? Or if your car could tell you that you need to take it in for transmission service? Or if your refrigerator could tell the repair professional what was wrong with it before you ever said a word? Sound like a futuristic take on product technology? It is, and it’s …
 
Many of us on this self growth journey know how powerful self awareness can be or even the awareness that certain attributes or behavioral patterns we have came from our environment when we were children. Once we are aware of something, the first step into healing it would be Acceptance. And Acceptance can be more complex than it sounds when we try…
 
Today's topic was inspired by the NBC show .. Ordinary Joe. Ricardo discusses how sometimes the choices we make weigh on us. And how to get past constantly wondering "what if" you would have made a different choice. -- Join us for one of our virtual events or in-person training & mastermind events in Plano, Texas. Visit forceforgrowth.com to learn …
 
We all know that feeling when you see which client is calling and you inwardly groan, What is wrong now? Some customer relationships are more difficult than others, for sure. That is to be expected in any organization. However, there are other customer relationships that have moved beyond difficult. The costs of the resources it takes to manage the…
 
In this episode, Ricardo is going beyond the quote. He is breaking down one of Jim Rohn's most powerful quotes. You are the average of the five people you spend the most time with. -- Join us for one of our virtual events or in-person training & mastermind events in Plano, Texas. Visit forceforgrowth.com to learn more and join our mailing or text m…
 
Today I will share why I decided to dive deep into my family roots. Growing up with a single mom and not really knowing my father I have come to realize how important my family history is. I don't just want to leave a legacy but I want my son and generations to come to be familiar and appreciate our entire family. For Christmas, I received 23andme …
 
Our listeners have problems and they let us know about it. For our I’m in a Pickle feature on the podcast, Tina in New Zealand wrote to us because the engineering firm she works with thinks customer relationships are a waste of time. She wants to know how to convince the engineers that customer relationships are what get the customer strategy gears…
 
When something unexpected or unplanned occurs in our lives we often let out a "Why is this happening to me"? This question is not only disempowering but also unproductive as it only serves to satisfy the mind's obsession of trying to find answers where none exist. Instead of asking this question, in this episode we show how to be constructive and t…
 
Did you know that customer satisfaction scores are the lowest they have been in the past 15 years? It’s true, and you can’t blame it all on COVID, although there is some blame to be cast there. Per the American Customer Satisfaction Index (ACSI), only 30 percent of companies tracked by ASCI improved their score; that means 70 percent didn’t, and th…
 
When I was 25, my mum was proud of the fact that we had never discussed the verity of Father Christmas, which, of course, is not in question. She wanted that story to be a part of my life, so she made sure it was, well into adulthood. I have continued the tradition with my kids. Father Christmas, the story of a toymaker that brings love and joy to …
 
Imagine that you own a well-known car brand during a global pandemic. No one is coming to the show room to see your dealer’s cars, nor are they bringing them in for service. No one is really driving them around, either. What do you do? For Nissan’s Hussein Dajani, General Manager, Digital and CX Transformation, this wasn’t hard to imagine since he …
 
The tools, techniques, wisdom from the J.U.S.T. Philosophy that we share on this podcast are from the perspective of Overall Wellness. You've probably heard us say it a bunch but what does it mean to live a life of Overall Wellness? Why should we do it? How do we benefit? Let's clear all of this up and explain what is to be gained by putting this p…
 
Fernando has a problem that he wants our help solving. In his industry of branding and packaging fast-moving consumer goods, his clients often tell him to do whatever the competition is doing. However, Fernando knows that while imitation is the highest form of flattery, it’s a less than ideal customer strategy when you want to win customers from th…
 
Fred Reichheld, inventor of the Net Promoter Score® (NPS), sees customers recommendations as an act of love. Recommendations are a chance to provide an experience to someone they care about. Reichheld’s new book, Winning on Purpose: The Unbeatable Strategy of Loving Customers, shows tracking the actual referrals is the next level, what Reichheld de…
 
I love when listeners write in with their business problems. I don’t love that they have problems, but I love that they share them with us so we can all work through them together. In our latest submission for our “I’m in a Pickle” feature of the podcast, Janet explains that even though their customer comments are overwhelmingly positive, their Net…
 
It's hard to tell the difference when you are in a season of relaxation or if you are in a funk. Slowing down and resetting is great for your mindset and great for everyone involved. However, it's easy to think you are in a funk. In today's episode, Ricardo shares thoughts on relaxing and slowing down. And how to remember that you are not in a funk…
 
They say opposites attract, but with attraction can come competition. When competition is introduced into a relationship of any kind, it can take on a frictional quality if not met with a level of consciousness that can reveal the internal reasons of why that competition energy is present within us. In this episode, we take a look at how competitio…
 
I am happy to announce that I am getting my first electric guitar. Many of you know that also means I am buying my first amplifier, too. The one I have my eye on is Fender’s, not because I know anything about amplifiers and their performance, but because I like how it looks like it came straight out of the 1960s. Nostalgia is an important part of m…
 
Elliott Woods is a Montana-based veteran and multimedia journalist who has reported for publications including Outside, The Wall Street Journal, The New York Times, and many more. His most recent project is a podcast called THIRD SQUAD, which tells the powerful story of "one journalist, 12 Marines and two decades of war." Back in 2011, Elliott was …
 
One of our listeners, Jeanne-Claude, has a problem. He sells a complex product and despite the fact that they have the best one in the industry, the competition is outselling them. I can relate. I sold a complicated product when I was in corporate life, and it was always a highly competitive field. It can be challenging to communicate why you are t…
 
The Holidays are around the corner but at the Leon household, our Holiday season starts with Baskets For Good. For the last 6 years, our non-profit has been delivering Thanksgiving meals to families in need. Over the years some stressful situations come up and we handle them. This year was no different. In this episode, Ricardo shares a recent situ…
 
When discussing The J.U.S.T. Philosophy, the term "for the overall good of everyone involved" has come up multiple times when discussing conscious decision making or being considerate to others. If our intention is to make the world a better place, then doesn't it make sense to consider the energetic effect that our decisions have on others? Other …
 
Scarcity is something are more used to these days, particularly in light of the supply chain problems we see. Scarcity is something we feel when we are doing thing we have enough of what we need. If we don’t fix the problems at the ports, and the related problem of driver shortages to bring things in from the ports, we might see quite a few empty s…
 
Heather Hansman is a Seattle-based writer and editor, as well as the author of the excellent new book "Powder Days: Ski Bums, Ski Towns, and the Future of Chasing Snow." Longtime listeners will remember Heather's first appearance on the podcast, when we discussed her book "Downriver," one of my favorite books about the complicated subject of water …
 
Two of the pillars of a winning belief system are capability and worthiness. In order to be successful, we have to believe that we are capable of growth and capable of acquiring skills. We also have to believe that we are worthy of success. In this episode, Ricardo discusses why it is important to face the truth and clear a path for sustained growt…
 
The 5 Rules to Dramatically Improve The Way you Deal with Customer Complaints A lot of the behavioral sciences can feel intimidating. However, it doesn’t have to be. The Five Rules Podcast Series is our attempt at giving you an easy entry point into the complex and messy world of Behavioral Science. Does your organization like to pretend that compl…
 
Matt Pierson is a fifth-generation Montana rancher who owns and operates Highland Livestock Company alongside his wife and two sons. He’s also the founder and President of the Producer Partnership, a newly formed non-profit organization that brings together farmers and ranchers with the goal of ending hunger in Montana. Since its start in spring of…
 
Sharing space and energy with another human can be challenging no matter what philosophy or perspective you follow. And in our modern day relationships, it's hard not to find a person or authority figure repeating the mantra that "relationships are compromise & sacrifice". But perhaps there is another way - the Conscious Relationship way - where th…
 
Rachel has a problem. Her boss can’t see the need to change. She is frustrated and doesn’t know what to do. Lucky for her, she listens to our podcast and took advantage of our “Help! I’m in a Pickle!” segment for our advice on what to do. In this episode, we explore what Rachel, or anyone who champions Customer Experience but doesn’t have the suppo…
 
We make 1000's decisions a day. Sometimes we get stuck and put off making important decisions. In today's episode, Ricardo & Courtney break down decisions and why it's important to decide and move forward Upcoming Events ricardoleon.net/events Force For Growth is hosted by Ricardo Leon & Courtney Carr Like and Follow - @ForceForGrowth…
 
Back in 1994, Steve Jobs introduced a concept at an Apple conference: that the design of their products should begin at the desired Customer Experience and work backward from there. Not long after that, Joe Pine co-authored a book called The Experience Economy, that changed the way at looked at the future of business. In 2002, I began my global Cus…
 
Over the last year, The Five Levels have been talked about in just about every episode of ours. So many of you have a pretty good idea of what they are and the purpose they serve within The J.U.S.T. Philosophy. However, we were recently asked if we had an episode that only focused on The Five Levels and we were shocked to realize that we have never…
 
Total agreement is overrated. Disagreements are good for us. They challenge the status quo and push the standards for improvement. After all, if you only talk to people who agree with you, how would you know when you are wrong? In this episode, I debate with Customer Experience critic Alex Mead, Chief Customer Service Experience Officer, about how …
 
Ryan Busse is a Montana-based conservationist, public lands advocate, and former top-performing firearms executive. He's also the author of the new book "Gunfight: My Battle Against the Industry that Radicalized America," which has received advanced praise from everyone from Publishers Weekly to Senator Jon Tester. Ryan is a life-long hunter and an…
 
Loading …

Quick Reference Guide

Copyright 2022 | Sitemap | Privacy Policy | Terms of Service
Google login Twitter login Classic login