show episodes
 
Listen on your daily commute, whilst walking the dog, or in the gym. UC Today provides bite size podcasts, bringing you all of the latest industry news, reviews and opinions from some of the market's leading thinkers. UCToday.com is the leading news and reviews platform for the Unified Communications industry. Thanks for listening, if you’d like more like this, don’t forget to SUBSCRIBE to our channel.You can also join in the conversation on our Twitter, LinkedIn and Facebook pages.
 
The Press 1 For Nick podcast is both educational and engaging. Each episode offers listeners a dynamic blend of insightful stories, best practices, and invaluable lessons that are focused on Customer Service and Customer Experience. On this podcast, Customer Service and CX expert Nick Glimsdahl, and his guests – each with a unique wealth of knowledge – include leaders from a variety of backgrounds and industries. ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ 𝐆𝐄𝐓 𝐂𝐎𝐍𝐍𝐄𝐂𝐓𝐄𝐃: 🌍 LinkedIn: https://www.linkedin.com/ ...
 
This is the Product Management Leaders Podcast, in which you hear from some of the top PM leaders about their real-world strategies and tactics for building world-class products. It’s sponsored by Voximplant, the leading serverless communications platform and no-code drag and drop contact center solution. Voximplant enables product leaders and developers to integrate communications into their products such as embedding voice, video, SMS, in-app chat, and natural language processing and it en ...
 
A brief daily summary of what is important in information security. The podcast is published every weekday and designed to get you ready for the day with a brief, usually 5 minutes long summary of current network security related events. The content is late breaking, educational and based on listener input as well as on input received by the SANS Internet Storm Center. You may submit questions and comments via our contact form at https://isc.sans.edu/contact.html .
 
Customer Management IQ is a forum for sharing ideas, best practices and solutions within the business community. The emphasis of Customer Management IQ is on peer-to-peer communications within the Customer Management community. Simply put, you can interact and share solutions with an incredible network of authoritative sources and practicing professionals. It's easy. It's fast. It's free. And it enables you to find from your peers a method, a solution, a proven best practice that solves your ...
 
On the Digitally Irresistible podcast, we cover the optimization of digital technologies and irresistible people that influence both employee and customer experiences. We feature professionals who care greatly about delivering a great customer experience. Brought to you by iQor and hosted by Bernie Borges, Vice President of Global Content Marketing.
 
Things are changing fast in the world of financial technology. The BIG Podcast explores the impact of financial technology innovations on the every day person. Top financial industry guests will give us exciting insights into technologies that will shape the way we manage and spend our money.
 
The Case Closed Podcast is the first and only podcast dedicated to helping you to learn, use, and extend the Salesforce Service Cloud to improve customer experiences and run an efficient contact center. Hosted by Salesforce MVPs, Jeff Grosse and Cheryl Feldman, you'll learn the features of Service Cloud, ways to extend functionality with the AppExchange, and hear the success stories that Service Cloud customers have experienced in their company.
 
Customer experience is the new brand, and in a world where everything is moving online, customer experience has become strategically critical for all organizations, large and small. Join Sprinklr CXO Grad Conn and his guests for tips, insights, and strategies to help you delight your customers and prospects. It’s occasionally irreverent, possibly contrarian, but always entertaining and informative. It's a customer experience... experience.
 
HME Locations specializes in creating the best home medical equipment and sleep disorder treatment center directory for medical referral sources and patients. This directory aims to locate providers in one easy location. This website is dedicated to become the best HME and SLEEP diagnostic locator for customers looking for medical requirements. If you need help, you contact the durable home medical equipment providers or the sleep disorder breathing center directly listed under the website.
 
The #RecoveryFirst Podcast is a Podcast that helps highlight Local Initiatives in Greenville, South Carolina, and as well within National Stage in the Recovery Communities. Here you will hear a wide arrange of Topics surrounding Addiction, Recovery from Amazing Advocates helping to make a difference within the Recovery Space. If you or a loved one is struggling with substance use disorder, please contact us today by calling (864) 787-3798 or by visiting www.recoveryfirstpodcast.com Support t ...
 
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier an ...
 
Featured in Toi Magazine, Minding Your Mind podcast, and for non-profit organizations such as Voices Beyond Assault, IkSahara Foundation, The Lotus Movement & HIMMAT, your host, Aaron Sharma, is a speaker and advocate for mental health, adult survivors of childhood sexual abuse and addiction. Having silently lived through the residual effects of childhood domestic abuse and childhood sexual abuse, to facing his trauma and speaking his truth two decades later, he has discovered liberation and ...
 
Looking for hard-hitting analysis on the growing crisis? Searching for a revolutionary anarchist, anti-fascist, and autonomous anti-capitalist alternative to the far-Right and the neo-liberal center? Looking to learn more about grassroots revolt and social movements across North America? Every week It’s Going Down produces three audio programs: IGDshow: Features interviews and discussions produced for the Pacifica Radio Network. These 58min radio ready shows are broadcast Fridays, 12pm-1pm P ...
 
Cognitive and emotional biases can have a big impact on your financial life. Each episode of Financial Decoder looks closely at one financial decision--and the biases that might cloud your judgment and cost you money. Host Mark Riepe, head of the Schwab Center for Financial Research, decodes the behavioral and psychological factors at play and shares strategies designed to improve the way you approach financial crossroads. Other experts join Mark to provide their unique perspective on behavi ...
 
Join us as we dive into the world of sports and entertainment to give our both biased and informed opinions on the age old question, who/what is the greatest of all time?! Basketball, Movies, Television, Comics, Manga, even Literary Fiction, we won't stop until we've explored greatness in as many ways as possible. We hope you won't stop listening. contact us at facebook.com/mtgoatmore and andremtgoatmore@gmail.com
 
Press Release: Islamic Center of Palm Beach hosting “Islam is Against Extremism” open forum in wake of Orlando mass shooting N. Palm Beach, Florida (June 16th, 2016) - The Islamic Center of Palm Beach (ICPB) is hosting an open forum event entitled “Islam is Against Extremism”, on Friday June 17th, 2016 at 9:00PM in condemnation of the heinous terrorist act in Orlando, Florida that took place last weekend. Islamic scholars around the Muslim world have clarified that murder and any other crimi ...
 
Excited to Introduce the Emuna Podcasts! We have a great lineup from our beloved center and studio in Holy Jerusalem, Israel from Rabbi Shalom Arush shlita. We look forward to special guests like Rab Yonatan Galed, Eli Goldsmith, Gedale Fenster, Nissim Black, and many more :) For the inspired year 5781 2021 we will please G-d, make an online tour together beyond with Rabbi Arush called "Emuna is Our Future". Please contact Eli.Goldsmith@breslev.co.il for #love #soul #joy - #EmunaisourFuture ...
 
There’s something about Sri Krishna that makes everyone who comes into contact with him – consciously or subconsciously- become consumed by him. He becomes the center of their existence. Keshava is the story of these special bindings, of passion, stories of submission, of devotion and of uncontainable desire. This Janmashtami2019, we bring to the world a story, an experience on a podcast like never before. A story narrated by none other than Padma Shri.Bhawana Somaaya which draws inspiration ...
 
Comprehensive, relevant and insightful conversations about health and medicine happen here… on MedStar Health Doc Talk. Join us for real conversations with physician experts from around the largest healthcare system in the Maryland-DC region.Today's topic: Stroke.Strokes happen in an instant, and are the 5th leading cause of death. What’s your risk? Doc Talk host Mike Schuh talks with the Baltimore director of MedStar Health’s stroke program, neurologist Dr. Elliot Dawson, about brain attack ...
 
Host: Samir Kakodkar, MD - specialist in Crohn's disease and ulcerative colitis Medical School: Northwestern Feinberg School of Medicine Internal Medicine Residency: Rush University Medical Center Fellowship in Gastroenterology and Hepatology: Advocate Lutheran General Hospital Advanced Fellowship in Inflammatory Bowel Disease (Crohn's and Colitis): Northwestern Memorial Hospital Practice Location 7900 N Milwaukee Ave Suite 19, Niles, IL 60714 For appointments: 847-318-9595 Contact: samir3@g ...
 
Backstage at Tilles Center provides listeners with an exclusive behind the scenes peak at the Tilles Center for the Performing Arts at LIU Post. Learn what it takes to put on a performance on stage, and hear plenty of backstage stories along the way! Tilles Center for the Performing Arts at LIU Post in Brookville, is Long Island’s premier concert hall. For 37 years, Tilles Center has been host to more than 70 performances each season by world-renowned artists in music, theater and dance. Til ...
 
Dr. Mala specializes in the integration of Western psychology and Eastern philosophy bringing together the best of both worlds in her work with clients. As an expert in marriage and family therapy, rehabilitative therapy, and more. Dr. Mala's expertise has helped a cross section of the community from business professionals and political figures to athletes, families, couples, and youth. Dr. Mala has her own private practice and therapy center, Synergy Therapy Center, in Madison Heights, Mich ...
 
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show series
 
How is AI-Powered Speech Analytics transforming Contact Center Performance What drives changes in CX? What are the most important metrics when it comes to CX? How to combine the power of AI-powered speech analytics and human intelligence to drive better CX and employee performance? Get insights into all these questions in the Podcast. If you can ef…
 
In this episode of Advice from a Call Center Geek! we dig deep into 13 questions that all contact center leadership teams should be able to answer and have a plan for. We dig deep into these questions to start anyone in management or working on the first lines of a contact center thinking on how they can improve as individuals and as a call center …
 
If you ask customers if they want to talk to a bot, most people would likely say no. For years, bots have gotten a bad rap for their nonsensical answers and inability to understand. But if you ask customers if they want to get correct answers quickly, they would likely all say yes. Modern bots are one of the best and most scalable ways to offer fas…
 
Our featured guest on this episode is Flo Navarro, Senior Vice President of Human Resources at iQor Philippines and Head of Global Recruiting. Flo has a huge responsibility. In addition to overseeing all traditional HR functions for roughly 27,000 iQorians in the Philippines, she also oversees global talent recruiting. As a BPO with a presence in n…
 
We’ve all likely had consumer-side experiences with poor contact center performance, especially as the pandemic pushed many of us to rely more than ever on new purchasing channels. But according to market intelligence from GEP, contact centers witnessed an increase of 300% more calls than usual during the early stages of the pandemic. And research …
 
Brian Gustin and I cover a lot of ground on the show. With close to 16 years at Crocs, he’s had his share of learning across multiple departments and successful moments. Today we get to learn how he took his service team global, managed 5x volume during their giveaway to frontline workers, and how they’re using technology to transform the customer …
 
Shep answers the questions to : Is there a strategy that can set your company up for success, no matter what curveballs the world may throw your way? How do you expand a relationship with a customer so that it's strong enough to sustain multiple renewals of trust? When should we start working on getting the customer to come back - to renew their se…
 
iOS 15 Private Relay; macOS Finder Vuln; vCenter Advisory; NetGear Circle Parental Control Vuln; A First Look at Apple's iOS 15 "Private Relay" feature https://isc.sans.edu/forums/diary/A+First+Look+at+Apples+iOS+15+Private+Relay+feature/27858/ macOS Finder Security Feature Bypass Leads to Possible RCE https://ssd-disclosure.com/ssd-advisory-macos-…
 
What should your service level KPI's be in your contact center? In this episode, the voice of the Geek, Tom Laird, gives the "official" "Advice from a Call Center Geek!" SLA benchmarks for Voice, Chat, Email, QA, and Sentiment. Let the arguing begin! Follow Tom: @tlaird_expivia Join our Facebook Call Center Community: www.facebook.com/callcentergee…
 
In this next installment of our conversation with AppNeta’s Chief Customer Officer Adam Edwards and our Director of Global Alliances John Tewfik, we’re going to discuss the hot-button topic of security, privacy and trust in a hybrid work world. Adam kicks us off by discussing some of the most popular networking strategies teams have been leveraging…
 
When it comes to marketing, word of mouth is considered the Holy Grail. There’s nothing better for companies than customers sharing experiences and talking with family and friends. And that often comes from customer experience efforts, not traditional marketing campaigns. Dan Gingiss, author of The Experience Maker and Winning at Social Customer Ca…
 
OMIGOD Scans; Apple Updates; ADSelfService Plus Exploit OMIGOD Exploits Captured in the Wild. https://isc.sans.edu/forums/diary/OMIGOD+Exploits+Captured+in+the+Wild+Researchers+responsible+for+half+of+scans+for+related+ports/27852/ Apple iOS/iPadOS/tvOS 15 Updates (and WatchOS, Xcode, Safari) https://support.apple.com/en-us/HT201222 ManageEngine AD…
 
For those not working in education, we often don’t see firsthand how difficult it is to manage the pandemic. But for Brad Bookser and his team over at High Tech High, they’ve been doing whatever it takes to get tech into the hand of their students. Today we talk to Brad Bookser, Director of IT, and learn how he’s leveraged his 14 years of military …
 
What is Advocacy? Mike discusses the importance of Unity and using our voices to help advocate for change! The #RecoveryFirst Podcast is a Podcast that helps highlight Local Initiatives in Greenville, South Carolina, and as well within National Stage in the Recovery Communities. Here you will hear a wide arrange of Topics surrounding Addiction, Rec…
 
Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. Please fill out this survey: https://forms.gle/7ig267wFeyoLU2Xg7 Free Ebook *** ABOUT NICK GLIMSDAHL Subscribe to my weekly newsletter Find me on Twitter Find me on LinkedIn *** LISTENER SUPPORT Support this show through Buy Me…
 
iOS Calendar Invites; MSHTML Exploit Docs; Mirai Hunting OMIGOD; Netgear Exploits Malicious Calendar Subscriptions Are Back https://isc.sans.edu/forums/diary/Malicious+Calendar+Subscriptions+Are+Back/27846/ Simple Analysis of a CVE-2021-40444 (MSHTML) Document https://isc.sans.edu/forums/diary/Simple+Analysis+Of+A+CVE202140444+docx+Document/27848/ …
 
Today Mike talks about Recovering In The Pandemic, and how we need to emphasize patience a love for one another. The Freedom Recovery Center of Greenville Recovery First Podcast highlights local community-based initiatives here locally in Greenville, SC as well as highlights community-based Recovery Community Organizations and NGO’s and Advocates o…
 
In this week's episode, we take a look at a really cool team-building exercise that I have done here at Expivia. We sat down with some of our management and HR team and tried to discuss the top 10 customer service skills that an associate would need to be a world-class agent. The discussion was lively and fun! Every organization will have a differe…
 
Brute Force Phishing; PrintNightmare Patch Stops Printing; Linux Malware on Windows ... and more Phishing 101: why depend on one suspicious message subject when you can use many https://isc.sans.edu/forums/diary/Phishing+101+why+depend+on+one+suspicious+message+subject+when+you+can+use+many/27842/ PrintNightmare Fix Breaks Network Printing https://…
 
Those not in the know might only see comics as a medium for stories about superheroes, but the truth is that some of the greatest storytellers of our era have used the medium to create stories in and out of every genre you can think of. It was our pleasure and privilege to explore this world and give our thoughts on those comics that stand out as t…
 
Finally, I have had a full set of TaylorMade P770 irons out on the course for the last few weeks. The P770 takes a bunch of DNA from the larger P790 and packs it into a smaller size. Don't be fooled, the smaller size still gives you a bunch of distance and forgiveness! SuperStroke's Wrist Lock putter grip is designed to help add stability and consi…
 
Hancitor MSFT OneDrive; Azure Linux OMIGOD Vulnerability Hancitor Campaign Abusing Microsoft's OneDrive https://isc.sans.edu/forums/diary/Hancitor+campaign+abusing+Microsofts+OneDrive/27838/ "Secret"Agent Exposes Azure Customers To Unauthorized Code Execution https://www.wiz.io/blog/secret-agent-exposes-azure-customers-to-unauthorized-code-executio…
 
In this episode, we feature Sekou Alleyne, President of InvesTT in Trinidad. InvesTT is a government-run investment promotion agency. iQor has worked with this agency for six years to help set up our nearshore expansion with a sizable workforce in Trinidad, currently numbering more than 1000 people. In this episode, Sekou shares highlights about th…
 
Today we go full meta, with a podcast about... podcasts. Justin Shriber, CMO at People.ai, joins me to talk about how their Legends of Sales and Marketing podcast drives lead generation and creates personal connections with industry leaders. From there we explore the most important attributes of a sales leader, and finish up with a life lesson deri…
 
A multi-award-winning executive coach, Chuen Chuen Yeo is the author of '8 Paradoxes of Leadership Agility’ and creator of the Five Inner VoicesTM, a framework for Leadership Agility. She was named 'Best Agile Leadership Development Coach – Singapore ' by Corporate Vision Magazine in 2020/21. Chuen Chuen and I talked about leadership agility, and h…
 
Nick talks about: What made you want to start this podcast? What did you learn as a podcaster? Everyone and their mother now has a CX podcast. What do you think makes Press 1 for Nick different and better than the rest of them? What do you look for in the guests that you invite to your podcast? You ask every guest the question if you could leave a …
 
On this special edition of the It’s Going Down podcast, we present an audio recording of a recent webinar presentation from the Civil Liberties Defense Center (CLDC) about cell-phones, encryption, and how you can protect yourself from police, corporate, and State surveillance. The talk features Lauren Reagan who has been a guest on the show multipl…
 
In this podcast, Gordon Sexton, an Industry designer at Genesys, explains the value that end-to-end journey orchestration brings companies, and how it’s fueled by rich data from Genesys and strategic partners like Adobe.By Genesys Influencer Relations
 
DevSecOps should not exist. DevOps is not being done right unless there is a pervasive focus on security. The overarching goal is to build and operate secure software, to write secure code and defend deployed applications. Security is not a matter of if, it’s when. During this episode of World Wide Technology’s TEC37 series on Automation and Orches…
 
Move Along David, it's time for Goliath to take center stage. We're finishing up our series on The Greatest players ever at the 5 NBA Positions with the Center Position. The Center is almost certainly the most important position and there are more players in the top 10 that are centers than any other. We're happy to finally finish up this series an…
 
Recently, we hosted a webinar with our Chief Customer Officer Adam Edwards and our Director of Global Alliances John Tewfik that discussed the concept of Hybrid Work; specifically, how both the definition and perception of hybrid work has evolved over the past couple of years, and what strategies need to be transformed in kind to navigate a Hybrid …
 
It’s been a long 18 months of pandemic life, and customers are feeling the stress and fatigue of constant uncertainty and chaos. They are yearning for a break and a chance to feel calm and normal. But when they try to escape with a night out or a trip, they’re met with disappointing service. Companies have to stop using COVID as an excuse for bad s…
 
Join us for our Weekly Monday Emuna Class 330 PM @Eli Unity Goldsmith - #UnitedSouls ! Enjoy growing together With #Inscribed #LivewithJoy! Cover Pic with thanks to #NissimBlack with Team in #Uman! To partner with Emuna Tour 2021 - thank you 🙂 Enjoy our new https://breslevisraelpodcast.wordpress.com/ https://eligoldsmithinspiredflow.wordpress.com/ …
 
Apple Updates; Gooble Chrome Patches; WooCommerce Currency Conv. Flaw; Apple Updates Everything https://support.apple.com/en-us/HT201222 Citizenlab Discloses NSO Exploit Details https://citizenlab.ca/2021/09/forcedentry-nso-group-imessage-zero-click-exploit-captured-in-the-wild/ Google Chrome Update https://chromereleases.googleblog.com/2021/09/sta…
 
In this episode you will learn about a New Support Experience Platform called, Supportlogic. A better way to Predict and Prevent Customer Escalations. Turn your Reactive Customer Support Center into a Proactive One. Getting better Customer Satisfaction with Sentiment and NLP as opposed to Customer Surveys. And More You can reach John at: john@suppo…
 
In this episode, you'll meet Andrew Reilly, a data scientist at iQor. He explains the Net Happiness Score's method and technology, which we covered in episode 13 with William Adams. Andrew's data science career at iQor has evolved across several functions. It's currently focused on finding solutions to operational challenges, emphasizing attrition …
 
MSFT DNS Logs to Elastic; MSHTML Exploits; Lock Screen Bypass; Citrix Patches; nodejs tar vuln Shipping Microsoft DNS Logs to Elasticsearch https://isc.sans.edu/forums/diary/Shipping+to+Elasticsearch+Microsoft+DNS+Logs/27828/ Exploit Generator for CVE-2021-40444 https://github.com/lockedbyte/CVE-2021-40444 Windows Lock Screen Bypass https://halove2…
 
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