show episodes
 
Helping Sells Radio is the enterprise software podcast for people who want to help customers achieve outcomes with software. We talk to technology professionals who work all over the customer journey, from marketing and sales to customer success and professional services, to unpack innovative ways people are taking a helpful approach with customers. Brought to you by ServiceRocket Media. helpingsells.substack.com
 
Community Signal is a podcast for experienced online community professionals, including those working in audience engagement, association management, developer relations, moderation, trust and safety, and more. It's released every two weeks and hosted by industry veteran Patrick O’Keefe. This is a very community-focused program. There are plenty of social media and marketing podcasts out there. That’s not what this is. Social media is a set of tools. Community is a strategy you apply to thos ...
 
Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today!Each week CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. CXC ...
 
Helping traditionally-minded sales and marketing pros become relevant by demystifying trending digital approaches. Why? To build stronger customer relationships. We also help curious, non-technical people talk the talk in B2B information tech and software. Hosted by Aaron Abodeely, a curious tech marketer and sales leader, who had a breakthrough when he learned about how tracking pixels, marketing automation, and simple video communications actually augment human interaction with potential c ...
 
Sales Hacker is the leading community for modern sales professionals, and this podcast is an extension of that.When you subscribe to this show, you'll get access to the latest sales tips, tactics, and strategies from thought leaders and practitioners. You'll learn sales techniques that you can use today. Whether you’re just getting started in your sales career or you're a seasoned veteran, this podcast is designed to help take you to the next level.Each episode discusses topics like: lead ge ...
 
Join Nils Vinje from Glide Consulting as he learns about top performers in the fields of Customer Success, sales, and SaaS. What makes a great VP of Sales? What is Customer Success, and how can SaaS companies use it to maximize revenue growth over time? Nils is an expert coach and previously worked as the VP of Customer Success at a hyper-growth SaaS company. This podcast is the intersection of business and personal development
 
The Uptake with Anna Chu is a new show on all things tech and community. Host Anna Chu will be traveling and introducing you to people all over the world as she follows the path of Microsoft Ignite The Tour. The show covers topics in the world of tech, as well as uncovers people’s journeys - and how-tos - of professional learning, development and community building. You will meet inspiring people in the community of tech and get inspired to be a part of a vast and expanding community in your ...
 
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show series
 
Here it is... The 4th and final, installment of my post-race "Startups are Ultramarathons – Lessons from the Trail" from the 2021 Western States 100 Ultramarathon. In the first three installments, I shared these 8 lessons – Find Experts. Do the [Right] Work. Preparation, Planning & Visualization. Focus on Your Locus Be Confident. Ask for Help. Give…
 
Howard Tiersky is the CEO and founder of FROM, The Digital Transformation Agency, that helps companies grow revenue across digital channels by supporting the customer journey and resonating with today's hyperconnected audience. He has a new book out called Winning Digital Customers: The antidote to irrelevance. We talked about the three main themes…
 
This episode is from our sister podcast, Revenue Innovators. For more episodes like this, subscribe to Revenue Innovators in your favorite podcast player. Revenue Operations is the business version of Switzerland. In providing a neutral ground for marketing, sales, and customer success, RevOps must also analyze contexts to convey insights quicker. …
 
Kristi Faltorusso is the VP of Customer Success at ClientSuccess where she is helping to shape the direction of customer success. Kristi is also a founding member of Gain, Grow, and Retain, advisor to numerous organizations and software companies, plus a top 25 customer success influencer. Prior to all of this, Kristi built and ran customer success…
 
This is the third installment of my post-race "Startups are Ultramarathons – Lessons from the Trail." The first two installments of these Startup Selling Lessons from the Trail included: Find Experts. Do the [Right] Work. Preparation, Planning & Visualization. How to Focus on Your Locus Act with Confidence. Getting help along the way. In today's in…
 
In episode #130 of The CXChronicles Podcast we welcomed Lisa VanderGast, Vice President of Client Services at AdColony based in Los Angelas, CA. AdColony is one of the largest mobile advertising platforms in the world with a reach of more than 1.5 billion users globally. Part of Digital Turbine’s leading independent mobile growth platform, AdColony…
 
This excellent Linkedin post from Ziv Peled, chief customer officer from AppsFlyer, shows a predictive relationship between NRR and future ARR. Specifically, the stat is 130% NRR predicts a 5X increase in ARR in 5 years when you add a 15% YoY growth in new bookings. The numbers Ziv also shared shows that NRR of 90% or even 100% related to single di…
 
Frank Zinghini is the CEO of Applied Visions, a custom application development company that helps his customers build software applications. How do you persuade potential customers to buy software that hasn't yet been built and will not (or may not) deliver results for weeks or months or even years into the future? And how do you do this, when each…
 
This is the second installment of my post-race "Startups are Ultramarathons – Post-Race Lessons from the Trail." The first installment of these Startup Selling Lessons from the Trail, included: - How to leverage experts, - The single biggest factor in the pursuit of BHAGs, and - Removing variables from the journey through planning, preparation, and…
 
In episode #129 of The CXChronicles Podcast we welcomed Michael Scharff, CEO & Co-Founder of Evolv AI located in Berkeley in the San Francisco Bay area. Evolv AI is defining autonomous optimization for the digital era. Using breakthrough artificial intelligence, developed over the course of ten years, Evolv helps enterprise customers continuously o…
 
Mark Harari is the best-selling author of Lobster on a Cheese Plate: How to Stand Out, Attract the Best Clients, and Win Every Sale That Comes Your Way. In his 20+ years in marketing, he’s won numerous awards for web design, video, copywriting, print advertising, and more. So, what’s his specialty? Simple: generating leads. We talked about his meta…
 
It's been nearly two weeks since I ran the Western States 100 – a 100-mile ultramarathon from Olympic Village in the Sierra Nevadas to Auburn, CA. Every day since then, I've been reflecting back on the race – what I accomplished, what I learned, and how I prepared for the oldest, and arguably most prestigious, ultramarathon in the world. Here is th…
 
This week on the Sales Hacker podcast, we speak with Zach Rego, VP of Sales & Marketing at Unstack. Building a company from the ground up comes with its set of challenges: calling hundreds of leads, setting up the website, and learning skills as you go. With the right vision, and keeping an eye out for professional opportunities in your current job…
 
Shreesha Ramdas is SVP & GM at Medallia, which acquired the company he co-founded, Strikedeck, a leader in Customer Success Automation. Shreesha is a multi-time company co-founder including LeadFormix (acquired by CallidusCloud) and OutJoin. We talked with Shreesha about what it means for a customer success organization to be outside in versus insi…
 
These are final two pre-race "Startups are Ultramarathons: Lessons from the Trail" leading up to the 2021 Western States 100 ultramarathon. I'll get to the full-on race report in a series of future posts... If you've missed the previous three segments, you can find them here on LinkedIn or the Startup Selling Podcast. #7: Incrementalism To do hard …
 
It's less than 3 days from the race start – the Western States 100 – an ultra-marathon from Olympic Valley in the Sierra Nevadas to Auburn, CA near the Sacramento Valley. I didn't sleep well two nights ago – waking up at 1:30am with some pre-race anxiety. That's normal, and expected. Having a few nerves is good – it keeps me focused on every last d…
 
NOTE: This is a special episode from our sister podcast, Revenue Innovators. For more, you can subscribe to the show here or wherever you listen to podcasts. --- When everyone talks about customer centricity making it easy to buy, what we've learned over the past year is some of that translates to making it easier to sell. That’s verbatim from Hang…
 
Nick Amabile is the Owner and CEO of DAS42, a US consulting firm comprised of data analysts, scientists, business professionals, and engineers who provide end-to-end data services—including data strategy, tech stack integrations, application implementation, and enterprise analytics training. Nick’s FullStack Philosophy is centered around the two co…
 
This week on the Sales Hacker podcast, we speak with Mike Feldman, President of the Americas Operations and Global Document Services for Xerox Corporation. Effectively communicating your professional successes can feel self-indulgent at times but can help your superiors recognize your personal growth & build standards for the rest of the company. T…
 
May 21st, 2021 marked 20 years since the launch of KarateForums.com. In this episode of Community Signal, Patrick speaks with five forum members that have been on KarateForums.com for nearly 65 years, collectively. Together, they discuss what keeps them coming back to the community as members, moderators, and martial artists. While each member brin…
 
Theresa Lina is the author of the bestseller, Be the Go-To: How to Own Your Competitive Market, Charge More, and Have Customers Love You for It. She is also a long-time Silicon Valley business strategist and practitioner who specializes in helping companies become differentiated, innovative, and more profitable market leaders. As founder and presid…
 
In episode #128 of The CXChronicles Podcast we welcomed Brittany Hodak, Chief Experience Officer at Experience.com (formerly SocialSurvey) based in San Ramon, CA. Experience.com has built one of the world’s most impactful Experience Management Platform (XMP) solutions with features to drive operational and behavioral change, in real-time, during th…
 
On June 26th at 5 am, the gun went off and I took my first step in the Western States 100 – a 100.2 mile ultra-marathon from Olympic Valley, CA to Auburn, CA. The course included more than 18,000' of elevation climb and daytime temperatures of more than 100 degrees. I officially started training on Jan 4th – six months of daily effort – more than 1…
 
Anthony Blatner is a tech founder, ex-IBMer, and the founder of Speedwork Social, a top LinkedIn advertising agency. After watching a lot of companies with great products or services fail because of ineffective marketing, Anthony started Speedwork Social to help those businesses unlock their B2B marketing potential and achieve explosive growth. He …
 
In this episode, Sam Jacobs talks with Mary Shea and Harish M about the newest podcast by Outreach, Revenue Innovators. You'll also get a first look at one of the first episodes of Revenue Innovators with Scott Sutton. If you leave a 5-star review and rating for Revenue Innovators, please send a screenshot to marketing@saleshacker.com and we’ll sen…
 
In episode #127 of The CXChronicles Podcast we welcomed Stefan Smulders, CEO at Expandi.io based in Eindhoven, Netherlands. Expandi.io is a cloud based platform that is designed to make automated outreach on LinkedIn safe by using random delays, message frequencies, message limits (and other best practices) to help you grow your network & find new …
 
For this episode of Community Signal, we’re joined by community professionals Jenn Hudnet, Lana Lee, and Phoebe Venkat. They candidly share stories about the impact of racism and stereotypes against Asians, Asian Americans, and Pacific Islanders in their own lives, in the workplace, and in the communities they manage. Jenn, Lana, and Phoebe each ha…
 
David Duncan is a managing director at Innosight, where he works with leaders to create customer-centric teams, strategies, and organizations. David is a featured speaker and author on customer-centricity, innovation, and growth. He is the coauthor of two previous books, including the Wall Street Journal bestseller “Competing against luck: The stor…
 
Startups are ultramarathons, even though most of us are sprinting every day – Sprinting to the next product release... Sprinting to nail down the next sale... Sprinting to get to the next funding round... Even though you're sprinting every day, it's important to remember that the path you chose is a long journey. Over the past six months, I've been…
 
In this episode of the Sales Hacker podcast, Sam Jacobs is interviewed by Max Altschuler, Founder & CEO at Sales Hacker and VP of Sales Engagement at Outreach, about Revenue Collective becoming Pavilion. Sam shares his vision for the new company and why it’s focused on self-actualization. What You’ll Learn Revenue Collective is Pavilion now! How Re…
 
In this episode of the Startup Selling Podcast, I interviewed Alexine Mudawar & Gabrielle Blackwell. Who is Alexine Mudawar? Carrying 8+ years of SaaS sales experience, Alexine is backed by numerous President’s Club awards, quarterly high achievement recognitions, and a consistent track record of surpassing quota. Outside of her day-to-day sales ro…
 
In episode #126 of The CXChronicles Podcast we welcomed Deb Coviello, Founder of Illumination Partners based in Cincinnati, OH. As The Drop in CEO™, Deb brings 20+ years worth of experience and strategy in Quality and Operational Excellence roles to the table. She uses that knowledge in addition to 15 years in the Flavors and Fragrance industry to …
 
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