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Artificial intelligence. Robotics. The Gig Economy. Globalization. The world is changing at a dizzying pace in ways that will have a profound effect on the economy, jobs and the flow of talent. How will firms cope with the changes ahead and what steps do they need to take today? Each episode features faculty from the world’s leading business school interviewing CEOs, technologists and experts on the bleeding edge discussing how to survive and thrive by managing the future of work.
 
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show series
 
Can social science and big data help organizations have constructive conversations with their employees? People analytics is being put to the test as businesses grapple with the pandemic, remote work, return-to-the-office decisions, diversity and inclusion, and a raft of social and political pressures. Didier Elzinga, founder and CEO of HR analytic…
 
Former Bureau of Labor Statistics commissioner Erica Groshen on how better data gathering can improve careers and the economy and why it’s important to keep politics out of federal statistical research. Also: skills, worker voice, gig, inequality, the social safety net, and assessing the impact of Covid-19.…
 
Eastern Bank is betting that bigger is better when it comes to serving small businesses and supporting local communities and philanthropic causes. Until recently the oldest and largest mutual bank in the US, Eastern has gone public and is pursuing an aggressive growth strategy. CEO and Chair, Bob Rivers, on maintaining the bank’s commitment to dive…
 
Translators aren’t headed for obsolescence just yet. Computer-assisted language translation has come a long way, but for many jobs, you’ll still need a human in the loop to avoid inaccuracies, tone-deafness, and cultural insensitivity. Computer scientist Spence Green is president of enterprise language translation company, Lilt. He unpacks state-of…
 
Managing the Future of Work project co-chair and podcast co-host, Joe Fuller joins Aassia Haq on MBO Partners’ State of Independence. What does the post-Covid workforce look like, and what are the biggest challenges facing CEOs and CHROs as they compete to marshal talent and transform their workforces?…
 
As the US vies with global AI rivals for technological and strategic advantage, where will it find the human brainpower and skilled labor to compete? Is the government prepared for the challenge? Artificial intelligence is crossing boundaries, transforming markets, and raising ethical concerns. José-Marie Griffiths, member of the National Security …
 
Many architects are looking for work these days but the profession as a whole is influencing the future of work writ large. Architecture is shaped by the tension between the creative process and the more rigid, risk-averse business of building—a business that’s been hit hard by the pandemic. At the same time, architects are playing a key role in re…
 
Social Finance has deftly aligned incentives around skills training. By pooling public and private resources and making job placement a shared goal, the nonprofit is providing proof of concept that could scale to address workforce development needs nationwide. Co-founder and CEO Tracy Palandjian explains career impact bonds and social impact bonds.…
 
Going into the pandemic, Spotify was well positioned for the increase in demand for streaming music and podcasts. To accommodate the surge and expand its podcast presence, the 15-year-old Swedish company with offices in more than 70 countries increased its staff by a third in 2020. How do you manage such rapid growth in the midst of a pandemic, and…
 
As employers and job seekers cope with pandemic-induced disruption and uncertainty, the role of intermediary is more crucial than ever. Job platform CareerBuilder, with its two-sided skills market, looks to smooth the employment process and increase diversity. CEO Irina Novoselsky discusses the shift to skills-based hiring, demographic changes in t…
 
Digital platforms for highly skilled freelancers are set to broker more strategic engagements for businesses needing extra capacity and flexibility. HBS and Managing the Future of Work’s Joe Fuller and Boston Consulting Group’s Allison Bailey, co-authors of the report Building the On-Demand Workforce, join Bill Kerr. How can employers adapt their a…
 
Self-awareness can be a strategic asset for businesses and individuals alike, says Edith Cooper. The former Goldman Sachs partner reflects on the evolution of the employer-employee relationship, the benefits of cultivating diversity and individuality, and how a new generation of professionals looks for work-life balance and community amid social up…
 
As the realities of 5G wireless networking and the Internet of Things catch up to the hype, the effects are expected to be sweeping, from smart infrastructure to enhanced education and training and new business models. Mo Katibeh, AT&T’s Chief Product and Platform Officer, helps break down implications for jobs, skills, and the future of work.…
 
MIT labor economist David Autor, co-chair of the Institute’s Task Force on the Work of the Future, discusses the initiative’s report, “The Work of the Future: Building Better Jobs in an Age of Intelligent Machines.” Describing the report as both optimistic and cautionary, Autor makes the case that the US needs to reinvest in innovation while suppor…
 
As work life morphs into an expanding series of limited engagements, education and training need to be retooled for the long haul. Workforce training expert Michelle Weise, author of the new book Long Life Learning: Preparing for Jobs That Don’t Even Exist Yet, says the sector needs to do a better job of accommodating the demands of the workplace a…
 
The idea of uncaging industrial robots may seem like a Hollywood trope, but it refers to technology that allows manufacturers to choreograph more precise and productive interplay between robots and workers. Veo Robotics president, CEO, and co-founder, Patrick Sobalvarro, explains the state of the art in industrial automation.…
 
Video conferencing and other communications technologies have been a lifeline for many during the Covid-19 pandemic. But they can exacerbate existing inequalities and create new ones. How can organizations help employees thrive in the post-Covid hybrid workforce of in-person and remote teams? Michael Peachey heads up the user experience (UX) group …
 
As AI and automation take on more and more sophisticated tasks, being human can look like a career liability. But not when you consider inherent advantages like our capacity to collaborate, create, and think critically. Jamie Merisotis, President and CEO of the Lumina Foundation and author of the new book Human Work in the Age of Smart Machines, ex…
 
While hospitals battle on the frontlines of the Covid-19 pandemic, their business operations are adapting and evolving in ways that will outlast the coronavirus outbreak. Intermountain Healthcare’s roughly 40,000 employees staff some 200-plus businesses, from food service to operating rooms. The pandemic is accelerating the Utah-based non-profit’s …
 
As jobs give way to skills as units of work, training is following suit. Udacity’s relationships with Fortune 500 companies, universities, and national governments inform its practical online training in technical and business skills. CEO Gabriel Dalporto discusses Nanodegrees, experiential training, government policy, lifelong learning, and the im…
 
Underemployment is a common trap among first-in-their-family college grads and those from low-income backgrounds and underserved communities. Kalani Leifer, founder and CEO of nonprofit COOP Careers, talks about how his organization works with recent grads to equip them with digital skills and to help them develop all-important peer-group social ca…
 
Covid-19 has accelerated many organizational trends, from remote work and digitalization to automation and a growing recognition of inequalities. Consulting firms are key actors in responding to this dynamic, since their judgement has influence well beyond their own affairs. What can we learn from their latest thinking on the new normal and the fut…
 
Corporate social responsibility and commitment to a local workforce can go hand-in-hand with profitability. World Wide Technology in St. Louis is managing to thrive while dealing head-on with the pandemic and social and racial issues. One of the largest minority-owned businesses in the US, the 30 year-old privately held firm employs more than 6,000…
 
The restaurant industry has been especially hard-hit by the Covid-19 pandemic. Restaurants quickly shifted from indoor dining to a greater reliance on online ordering, curbside pick-up, outdoor dining, and delivery. Toast, a restaurant management services company, provides tools for all facets of running a restaurant. CEO Chris Comparato talks abou…
 
Can public-private partnerships do the heavy lifting of workforce development while promoting upward mobility? And can they help underserved groups participate in a post-Covid recovery? IBM’s P-TECH high school STEM program works with community colleges and industry partners to support students as they earn a high school diploma and an associate de…
 
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