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Host Karl caught up sales trainer and coach Gil Cargill to talk about the importance of business-focused communication during sales calls. You hear it all the time: Don't talk about what you sell; talk about the client's needs. But how do you actually do that? How do you guide the conversation away from the price and still get the sale? Gil gives u…
 
In this episode, Richard talks to Amanda Stewart. Amanda is the managing director of Edinburgh-based MSP Illuminate, which supports local businesses and charities. And the business has a very strong focus on putting customer service as their number one priority. She started the business when her daughter was six months old to give herself the flexi…
 
Host Karl interviews Christopher Barber, a Maryland MSP. Chris' MSP is called Cheaper than a Geek. Chris refers to himself as the Chief Nerd at Cheaper Than A Geek. They are an MSP that’s about to celebrate 22 years in business just outside of DC and Baltimore that specializes in the smaller SMB space. Chris currently serves on the Board of Directo…
 
I love talking with Dave Seibert for lots of reasons: One is his optimism. Before we hit the record button, he just kept going on and on about all the great opportunities he sees in 2022. So I hit record and made him slow down a bit. Dave is a longtime community builder, managed service provider, influencer, Microsoft MVP, and organizer of the SMB …
 
Host Karl caught up with Vadim Peskov, CEO and Founder at Diffco. The company develops mobile AI and computer vision solutions. Vadim has a lot of expertise in FinTech, cybersecurity, and B2B software development. He is also an advisor at Alchemist Accelerator and numerous startups. He is an expert and speaker who combines years of experience in AI…
 
In this episode, Richard talks to Nancy Sabino, the VP of Sales and Marketing for Synetek Solutions. They’re an integrated, outsourced IT department in Texas. Previously, Nancy was CEO of SabinoCompTech. She tells Richard how the merger came about and how she and her business partner (also her husband) built the business with selling it in mind. Sh…
 
Host Karl talks with Scott Sandland from Cyrano.ai, a company that is developing smart "AI" software that will help counselors address some tough emotional issues. Scott started out focusing on teen suicide and has built up systems from there. Scott is the former world's youngest hypnotherapist. A few companies (and decades) later he is the CEO of …
 
In this episode, Richard is joined by Diana Giles. Diana is the president and owner of Skyline IT Management. She’s also the founder of sensible cyber parenting, a free resource website to help parents protect their children online. She talks about her journey from teacher to owner of an IT company, the challenges of being a one-man-band and how sh…
 
Host Karl talked to Matt Solomon and Kevin Lancaster from Channel Program. They are producing a series of new programs for the SMB IT Channel, including Channel Pitch, Channel Explorer, and Channel Cash. Kevin is the CEO and Matt is the Chief Business Development Officer of the new company. They have joined forces again to start Channel Program, an…
 
In this episode, Richard is joined by Maggie Philbin, OBE. She has worked in radio and television for over 30 years on a wide range of science, medical and technology programmes from Tomorrow's World to Bang Goes the Theory. In 2008, she co-founded TeenTech, an award-winning organisation which works across the UK getting young people innovating, cr…
 
In this episode, Richard speaks to Jennifer Bleam of MSP Sales Revolution. She works with a small number of MSPs to scale the cybersecurity mountain. She helps them with pricing, packaging and a go-to market strategy. This includes sales and marketing, time management and financials. Jennifer and Richard talk about why you should use a compliance f…
 
Host Karl interviews Harry Brelsford and Scott Lopez about maintenance as the great new MSP opportunity. Scott is the creator of AOM - Alternative to OEM maintenance (AOM). Technology entrepreneur Harry Brelsford has teamed with Austin-based ZPI to bring the AOM World ecosystem to market to drive MSP success. Harry is best know for the SMB Nation c…
 
Host Karl interviewed Manoj Srivastava, General Manager of ID Agent and Graphus. Today's employees have a better understanding of cybersecurity risks than in years past, but it can still feel like a massive undertaking to get everyone to complete even the most basic of training. While hacking into a system is difficult, sophisticated social enginee…
 
In this episode, Richard talks to Vera Tucci. Vera is the co-founder and CEO of T-Consulting, an MSP and COMIT. They provide co-managed IT support to SMBs without an internal IT department and larger companies looking to improve their teams. She tells Richard how someone without a tech background ended up CEO of a tech company, what it’s like worki…
 
From Karl: Everyone is a little overwhelmed with the fast-changing world of cybersecurity and what we should be doing. I wanted to give folks some clear, precise guidelines and questions about starting this process. I go into some detail on the questions and process I recommend for engaging EVERY client in this discussion. I make reference to the m…
 
In this episode Richard speaks to Olesia Klevchuk. Olesia is the Principal Product Marketing Manager for Email Security at Barracuda Networks. Barracuda are a cybersecurity company, providing security solutions for organisations all over the world. They offer email, network and application security as well as data protection, and are the partner of…
 
Host James Kernan interviews Dakota Fitzgerald from the new TDSynnex to discuss the Tech Data-Synnex merger and what it means for IT Service Providers. Dakota is the SYNNEX StellrCloud Cloud and Platform Strategist. Her background is in coding, development, and mass communications. In her current role, she works to develop new and innovative Cloud …
 
In this episode, Richard talks to Grace Marshall, Productivity Ninja and award-winning author of four books, including the best-selling "How to be Really Productive”. **please note, this interview contains several uses of a mild profanity** She describes herself as naturally disorganised, but managed to start her business while raising two children…
 
Host Karl talked to Corey White. Corey is a proven security industry veteran with more than 25 years of success building and implementing security strategies and leading consulting teams. His work encompasses virtually every industry, including government, high tech, hospitality, critical infrastructure, finance, healthcare, and manufacturing. Core…
 
In this interview, Richard speaks to Baroness Elizabeth Berridge, Minister for Women and Equalities for the UK within the department of International Trade in February 2020. She’s also a Minister in the Department for Education. Her role is varied, with no two days the same. She attends Parliament for questions and works across government. She assi…
 
Richard Tubb here to let you know that the next season of TubbTalk - The Podcast for IT Consultants is going to be a very special one! For season 3 of TubbTalk, we're focusing on the amazing Women in Tech. If you work in the IT Managed Service Provider space, then TubbTalk has always brought you interviews with the smartest, most successful people …
 
Host Karl talked to Larry Mandelberg, one of the founding members of the National Society of IT Service Providers Board of Directors. Larry is a long-time technologist and business consultant. He is the author of the forthcoming book, Businesses Don't Fail, They Commit Suicide. Larry is a "serial entrepreneur" who solves complex business problems f…
 
Host Karl caught up with Toby Nangle, a channel sales pro with Field Effect. With a 23-year career in technology channel sales, Toby has worked extensively in the Education Technology, Cloud, IT Infrastructure and IT Security sectors. His expertise lies in developing cohesive channel strategies, identifying and developing the shortest path to reven…
 
In this interview, Richard speaks to Chris Tate, global strategic alliance director at MYKI. The company offers a two-factor authentication and password management solution specifically designed for MSPs, MSSPs and VARs. Chris worked in multiple MSP businesses as a service manager, a technical director, and a Director of Product Strategy. He also f…
 
Host Amy interviewed Ben Yarbrough, CEO at Calyptix Security Corporation about their new product launch. Ben founded in 2005 and has focused on the Small/SMB space from the start. He is an experienced Chief Executive Officer with a demonstrated history of working in the computer and network security industry. Skilled in Firewalls, Managed Services,…
 
In this episode, Richard talks to Todd Kane, an MSP consultant who helps businesses in the IT space to grow and scale. Todd was the VP of Operations for Fully Managed and served in the lead technology teams for several of the largest and high growth companies in Western Canada. He knows everything there is to know about KPIs for MSPs. Richard and T…
 
Host Karl talked to Noelle Johnson, Co-Founder and Learning and Development Partner with Johnson Squared Consulting. Noelle has over a decade of experience working in operations and transforming company culture into a more equitable and happier work environment. She has earned a positive reputation for her expertise and has been quoted in Forbes, F…
 
In this interview, Richard talks to Robert Gibbons, business development manager of Cara Technology, a Macclesfield based MSP and a leading provider of support solutions to businesses in the North West of England. Robert is the former partner area lead or PAL for the Microsoft Small Business Specialist Community and he's also the group lead for The…
 
Host James Kernan interviews Amy Woods from Content 10X. Amy is an expert in content repurposing and the Founder of Content 10x – a niche creative agency. She helps content creators grow their audience by maximizing their return on the content they create. She works with businesses, entrepreneurs and thought leaders, and is the content repurposing …
 
In this episode, Richard talks to Fabian Wosar, Chief Technology Officer of Emsisoft. Emsisoft provide premium internet security software for the home and business user and is a leading supplier of behaviour analysis technology. Fabian has helped develop the anti-malware technologies and ransomware decryptors for Emsisoft and leads their ransomware…
 
Host Karl caught up with Marvin Bee from Fort Lauderdale, FL. Marvin runs MB Systems of South Florida Inc. You may know Marvin at the host of the Podnutz Pro Podcast (see www.podnutzpro.com). We start out with one of Marvin's famous "Florida Man" news stories along with his own business origin story. Of course that leads to the general issue of dea…
 
Karl caught up his long-time friend Dave Seibert. Dave is a managed service provider, a Microsoft MVP, organizer of the SMB Techfest events, and much, much more. Dave is an internationally-recognized community builder. This includes his status as a Microsoft Influencer and his own ProTier Peer groups. On top of all that, Dave's whiz on LinkedIn and…
 
In this episode of TubbTalk, Richard talks to Ian Thornton-Trump, expert in cybersecurity and chief security officer of Cyjax, a threat intelligence and cyber security company. They discuss how MSPs can keep their clients, and why many MSPs fail at security before an attack even happens – and what to do about that. Ian explains the concept of trust…
 
Host Karl talked to Abe Stein, Co-founder and General Manager at Matter365. Matter365 is a practice management solution for law firms, accounting firms, and SMBs of all kinds. It is built on top of Microsoft 365. As an experienced entrepreneur and sales leader, Abe has led Go-To-Market and business development for early stage and growth stage cloud…
 
Host Karl interviews Jim Goldman from Trava Security, Inc. Jim wrote the book on cyber security, literally! He is a nationally published author and frequently requested speaker and subject matter expert on relevant technical topics such as cybersecurity. He was a university faculty scholar at Purdue University, started a cybersecurity research lab …
 
In this episode, I talk to Jason Kemsley, co-founder and Technical Director at Uptime Solutions. Uptime offer outsourced NOC, SOC and helpdesk to MSPs, saving them time and allowing them to concentrate on serving their clients better and growing their business. This was a live TubbTalk episode, and Jason answered questions from the audience. We tal…
 
In this bonus episode, Richard speaks to Oshri Moyal, co-founder and chief technology officer of Atera. They talk about the company's recent success in acquiring funding and what that means for the business and its clients. They also discuss AI, service desks and Atera's features to help MSPs.By Richard Tubb
 
IT/MSP Business Growth Coaching Services Host Karl interviews Ian Luckett from Innovate to Success. Ian Luckett is a multi-talented IT & MSP business growth expert with over 20 years' experience as a mentor, coach and business strategist. Over the years of working at various blue-chip companies holding a variety of senior positions, no one fits the…
 
Host Karl caught up with Paco Lebron from the MSP Unplugged podcast to talk about their upcoming LIVE event in Chicago - TechCon Unplugged. Juicy details at https://techconunplugged.com/. Paco Lebron is the CEO and Founder of ProdigyTeks Inc. an MSP located in the West Loop of Chicago. Paco also co-hosts MSP Unplugged, a live, weekly podcast for as…
 
In this episode, I was joined by Andrew Morgan, founder at The Cyber Nation, and Rachel Rovegno, sales business development manager at Cisco. The Cyber Nation is a community built specifically for MSPs and MSSPs. Andrew is a cybersecurity focused solution strategist who has worked previously at ConnectWise, Logic Monitor and TruMethods. Rachel is r…
 
Host Karl caught up with Ryan Morris from Morris Management Partners and the Secure Connections Podcast by IOTSSA. Ryan is a longtime member of the SMB IT Community and a well-known speaker and trainer in the industry. And, of course, he's one of the hosts of The Killing IT Podcast - https://killingit.smallbizthoughts.com. Ryan is the principal at …
 
In this episode, Richard speaks to Ben Spector, ex Managed Service Provider owner turned Product Manager for Zomentum. It’s a sales acceleration platform built exclusively for managed service providers. It combines a pipeline management, proposal, quote and build sales automation. Ben explains exactly how Zomentum works and the gap in the market it…
 
Host James interviews Karl Palachuk from the National Society of IT Service Providers on their new initiatives and what they're up to. What is the National Society of IT Service Providers? A new IT-central professional association dedicated to education, professionalism, and advocacy on behalf of the SMB IT industry. For more information on NSITSP,…
 
In this episode, Richard talks to Scott Riley, founder of Cloud Nexus. They’re a UK based consultancy that provides advice and strategy on technology solutions for small and medium sized businesses. They chat about what Cloud Nexus offers, why they decided to niche down into providing Office 365 and Azure solutions, and how the business has had exc…
 
Building an “Operating System” for your Business Brett Jaffe is a strategic coach and advisor for IT professionals. Host Karl caught up with him to discuss the topic of creating a business operating system. Over a period of 25 years, Brett has built and sold three companies (including an MSP, cloud reseller, and digital forensics business), led hun…
 
In this episode, Richard talks to Jon Littlechild, co-founder and Chief Technical Officer at Recursyv. Recursyv is a fully managed integration service that ensures data is visible and usable in all of your apps be they cloud or on-premise – think data where you want it. Jon explains exactly what Recursyv do, how they got into the MSP (managed servi…
 
Host Karl interviewed Ali Imran from Boundless Digital. Boundless Digital provides a system for Managing Cisco Meraki Organizations. With the Boundless Digital service, one engineer can do the work of many, including automate the deployment, troubleshooting, and overall administration of Meraki organizations. Imran is a Solutions Consultant working…
 
Host Karl interviews Frances Moore from Inbay Ltd. Inbay provides more than just a "back office" NOC or SOC: They can provide almost all of your remove support. We discuss everything from hourly support to outsourcing major projects. Frances Moore is Marketing Director of Inbay Ltd, bringing more than 12 years of experience, marketing high-end lead…
 
Colin Knox, founder of Passportal, has launched a new venture called Gradient MSP. Gradient MSP is launching the first module of their data intelligence platform, focused on data hygiene and cleaning up all the dirty data that has accumulated in MSPs PSA solution. Colin has spent the past 20 years deeply embedded in the technology field. Founding b…
 
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