show episodes
 
Loyalty360 is the association for customer loyalty. We bring together the best loyalty-focused professionals from technology and service suppliers and brands under one roof. Through Loyalty360, these professionals find invaluable resources, networking opportunities and guidance provided by internal thought leaders and brands/suppliers on the cutting edge of customer loyalty.
 
What podcast do the top Fortune 500 executives listen to? This one! Every Wednesday and Sunday Dov Baron and his world-class guests including Guy Kawasaki, Tom Bilyeau, Keith Ferrazzi, Major General Ambassador Scott Gration, Presidential Candidate Carly Fiorina, Commander Mark Divine, Jesse Itzler, Marisa Peer, John Oates, John (The Economic Hitman) Perkins, The Mother of Mindfulness Dr. Ellen Langer, Jordan Harbinger, and Kevin Harrington to name but a few who share the raw truth of their h ...
 
Earn miles without flying. Frequent Miler is all about getting the most out of the loyalty game. You can easily earn hundreds of thousands of points and miles without traveling, then learn how to use those points towards luxury travel. In this podcast, Frequent Miler founder Greg, and senior author Nick debate current topics in the points & miles world.
 
Companies around the world are using the Net Promoter System to deliver the voice of the customer to employees inside their operations and increase loyalty and customer lifetime value. Loyal customers spend more, stay longer and tell their friends about a company’s products and customer experience. The Net Promoter System Podcast, hosted by Bain Partner Rob Markey, digs deep into the insights and stories of leading Net Promoter practitioners and customer experience experts to find out how co ...
 
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
 
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Uglee Truth

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Uglee Truth

Uglee Sisters Podcasting

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Jamie and Stephanie are #SistersWhoPodcast! They use the Uglee Truth podcast to share their unfiltered and funny opinions about family, sex, men and more. The stories from their childhood and every day life are not average - their sisterly love and loyalty to each other isn't either.
 
Would you like to uncover how Leaders with Heart lead their teams and engage and retain them in the process? Join Heather R. Younger, J.D., the best-selling author of The 7 Intuitive Laws of Employee Loyalty and Founder and CEO of Customer Fanatix as she interviews amazing leaders from all over the world and all walks of life to find out what drives them to be more emotionally intelligent leaders.
 
The one-stop-shop for content coaching, we discuss and interview top content experts in B2B and B2C industries, as well as content agency leaders to explore how companies can captivate their audiences, convert new buyers, and drive long-term customer loyalty by leveraging experimentation to crack the code for successful content creation. If you’re looking for actionable insights to up your content strategy game, get more creative, and be empowered to drive revenue, you’ve come to the right p ...
 
Incredible conversations with the Mancunians - born, bred and adopted - who put the heart into Modern Manchester. We Built This City focuses on how these extraordinary Mancunians have built something that impacts lives and the purposeful relationships that have helped steer them, the values that have driven them to do it, and the legacies they plan to leave behind. Celebrate human grit, determination, loyalty, and diversity across culture, arts, politics, sport, music and business. Lisa Mort ...
 
The show that shows consultants, coaches, service providers all over the globe how to fast track their business growth by building stronger loyalty & bonds with their networks, prospects, clients, referral sources, partnerships (faster than they ever imagined possible) - Leading to more clients, better retention, greater profitability and a more remarkable business overall. We want to help you create more ‘WOW I didn‘t expect that to happen moments‘ in your business.
 
Maximize travel loyalty and rewards programs to earn tons of miles & points and save serious money. This podcast is about the award travel (miles & points) lifestyle. We share tricks to save money on travel and life, but also the experiences and memories we make along the way. Each week on the Miles to Memories podcast join points experts Shawn Coomer, Mark Ostermann and Joe Cheung for a lively & fun discussion about the hottest travel & loyalty topics, an in-depth look at miles & points + e ...
 
Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today!Each week CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. CXC ...
 
Customer experience (CX) is a brand differentiator. By humanizing business and intentionally DOING CX RIGHT, you gain happy customers who continue to buy and refer your brand to others. Stacy Sherman shares her 'Heart & Science™ proven CX framework to help you accelerate loyalty and revenue. She's also interviewing admirable keynote speakers, authors, business leaders across industries who share ACTIONABLE CX strategies and tactics too. Topics include: *Retaining customers and keeping them f ...
 
Subscriptions are everywhere. Nearly half a billion people worldwide subscribe to Netflix, Spotify, or Amazon Prime and that number is only increasing. Many of the most successful direct-to-consumer brands are already reaping the benefits of subscriptions: predictable revenue, increased lifetime value, and massive customer loyalty. Join us as we explore the customer experience of top direct-to-consumer brands. Founders, CEOs, and top executives dive into what scaled their businesses as we ex ...
 
We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as a global influencer on Customers, and Prof. Ryan Hamilton, Emory University discusses how you can improve your Customer Experience and gain growth. This review sums it up: "The dynamic between the two hosts absolutely makes this podcast. Each brings a unique take on the topic, their won perspective, and play off each other sense of humor. I come away after each episode w ...
 
Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other cus ...
 
Ball is Bae NBA Podcast is India's largest NBA podcast. Hosted by Ashwin and Vineet, the Podcast combines their love for the beautiful game with their need to voice an opinion, and talk about things no one talks about. Vineet is a huge Spurs fan, and Ashwin resents any word which rhymes with long term loyalty. They have both been caught on camera being wrong about their predictions, and right about calling each other out over the other's wrong prediction.
 
All Things Considered CX, is a lively discussion about the challenges and opportunities facing organizations as they strive to improve their overall customer and employee experiences. Whether you are a well-seasoned executive or a new convert to the world of CX, our show addresses how to break through all the noise and focus on what matters in achieving better customer satisfaction, loyalty, and retention. In listening to our show you can expect discussions on timely topics, with guests acro ...
 
Build a Big Podcast is the marketing podcast for podcasters! How to grow your podcast audience, better connect with listeners, and spread your message through podcasting with podcast marketing tips from media marketing expert David Hooper, author of Big Podcast – Grow Your Podcast Audience, Build Listener Loyalty, and Get Everybody Talking About Your Show.
 
Do you want actionable advice from the best and brightest eCommerce & D2C professionals? Customers Who Click presents D2C eCommerce specific advice to keep your customers clicking. In each episode, you’ll learn from experts sharing tools, success stories and insights on how to grow your eCommerce business. Will Laurenson interviews marketing leaders, from companies such as Fiverr, Virgin Pure, and Jellyfish Group, to help you understand the complete customer journey, their expectations and w ...
 
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show series
 
As leaders we are confronted with many issues. Some are old, others appear to be more contemporary. There are advantages and potential threats of AI, Technology, Supply chain and any number of other things. However, there is one constant, people. What has become an increasingly important question is what drives those people? How do you and I, as le…
 
This week Joseph explores a concept he refers to as ROE or Return On Experience. He also offers a few research findings to help you see the “pot of gold” at the end of the tireless journey to Customer Experience (CX) excellence.By Dr. Joseph A. Michelli
 
It’s trendy right now for leadership teams to craft lofty statements of purpose. But Darci Darnell, a Bain partner and coauthor of the new book Winning on Purpose: The Unbeatable Strategy of Loving Customers, says the organizations that succeed in inspiring their teams with the company’s sense of purpose don’t just craft these mission statements, t…
 
In this episode, I talk with Robbie Kellman Baxter, the world's leading expert on subscription pricing and membership models. Robbie is a bestselling author, speaker and consultant with more than twenty years of experience providing strategic business advice to major organizations including Netflix and other notable brands. She is the author of The…
 
Tiffany Myers is the Director of Brand Creative at MOOYAH Burgers, Fries and Shakes, an American fast-casual chain with over 90 locations in operation throughout the US, Canada, and the Middle East. Myers and Loyalty360 CEO Mark Johnson discussed MOOYAH’S customer loyalty efforts via their recently launched app and loyalty program, as well as MOOYA…
 
In order to deliver the best customer service, you need to understand the full meaning and how to do it right. My featured guest Jeff Toister, a best-selling author of four customer service books, and trainer of one million people, shares what elite companies do differently to gain a competitive advantage that you can do too. Topics include: -What …
 
Business is pretty simple, if people don't resonate with the words you are writing, saying, sharing then you are never going to influence them to do anything at all. Over the past decade direct response copywriting has become a real art and those that understand how to get out of their logical brain and understand the prospect better, usually win. …
 
[Rerun] Dr. Kirk Honda interviews Bob about his schemas. (This is part 2 of a two-part series.)(Intro) The full episode is available to patrons of the podcast. Become a patron: https://www.patreon.com/PsychologyInSeattle Email: https://www.psychologyinseattle.com/contact Get merch: https://teespring.com/stores/psychology-in-seattle Dr. Kirk’s Cameo…
 
[Rerun] Dr. Kirk Honda interviews Humberto about his schemas, childhood, emotional needs, etc. (Intro) The full episode is available to patrons of the podcast. Become a patron: https://www.patreon.com/PsychologyInSeattle Email: https://www.psychologyinseattle.com/contact Get merch: https://teespring.com/stores/psychology-in-seattle Dr. Kirk’s Cameo…
 
What is the domestic US destination that Greg thinks should be on your bucket list and what else do he and Nick have in mind "someday"? Listen to this week's show to find out. 1:13 What crazy thing....did Plaid do this week? https://frequentmiler.com/plaid-class-action-settlement-submit-claim-by-4-28-22/ 7:13 Mattress Running the Numbers: Which Hil…
 
Customer satisfaction is low. What’s worse, we can’t just blame COVID for the problem. Sure, COVID is part of it, but, surprisingly, this problem has other causes. Not only that, but a recent report from the American Customer Satisfaction Index (ACSI) suggests that only 30 percent of companies tracked by ACSI improved their score—since 2011. That m…
 
The CPG Guys, PVSB and Sri are joined in this episode by Eric Martell, Founder of Pear Commerce, a shoppable media advertising platform company that simplifies retail marketing by connecting CPG advertisements directly with retailers. Its mission is to provide complete transparency from the click of an ad to the purchase of a product. This is a par…
 
Dr. Kirk and Bob answer patron emails. Become a patron: https://www.patreon.com/PsychologyInSeattle Email: https://www.psychologyinseattle.com/contact Get merch: https://teespring.com/stores/psychology-in-seattle Dr. Kirk’s Cameo: https://www.cameo.com/kirkhonda Instagram: https://www.instagram.com/psychologyinseattle/ Discord: https://discord.gg/6…
 
Episode Description In this episode of the Miles to Memories podcast we talk about Shawn’s trip to Hawaii and why the Hyatt Regency Kauai is still a favorite. We also discuss Joe getting his medal on at Disney and Mark gives his DoorDash delivery tips and tricks and overview of the program. Episode Notes 4:35 - Jetblue flight cancellations 7:23 - N…
 
“There’s a real sense of collaboration in Manchester that’s quite unique” Dr Kirsty Fairclough is a reader in Screen Studies and Chair of the Manchester Jazz Festival. She’s also on the Music Board for the Greater Manchester Combined Authority - and as you’ll hear in this interview, she oozes Manchester music culture. However, it’s not just the mar…
 
Dr. Kirk and Bob answer patron emails. Become a patron: https://www.patreon.com/PsychologyInSeattle Email: https://www.psychologyinseattle.com/contact Get merch: https://teespring.com/stores/psychology-in-seattle Dr. Kirk’s Cameo: https://www.cameo.com/kirkhonda Instagram: https://www.instagram.com/psychologyinseattle/ Discord: https://discord.gg/6…
 
You may be someone who has, at some time or another, been led by a leader who leads like it’s 1955. For that matter, you may be a leader who finds themselves living out the bad habits inherited from previous generations of leaders and wondering how to take ownership and transform. How can we Crack The Leadership Code, to build ourselves and those w…
 
Today we’re talking to Issa Ghaleb. Issa has been an athlete pretty much his whole life. He was a wrestler, he’s trained the bodybuilding route, and for the past few years he’s been an avid CrossFit athlete. He is also an ISSA Certified Personal Trainer. In this episode, we dive deep into the perception of CrossFit, what makes CrossFit different fr…
 
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