show episodes
 
The ConnectWise Podcast Network is the source for insight, analysis, tips and commentary on everything MSPs need to know, with shows and produced by ConnectWise, the Platform for What's Next. From the latest in cybersecurity to strategies on how to achieve greater success with managed services, listen now to discover how you can unlock unlimited potential for your MSP business.
 
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show series
 
Host Karl caught up with Vince Gerasolo of DaVinci Network Solutions of Toronto, Canada. In April of 2020, Vince started an experiment with a four-day work week for his business. Now it's been almost a year , so we checked in to see how things are doing. On top of everything else involved in managing and growing an IT business, Vince was working re…
 
Host Karl caught up sales trainer and coach Gil Cargill to talk about the importance of business-focused communication during sales calls. You hear it all the time: Don't talk about what you sell; talk about the client's needs. But how do you actually do that? How do you guide the conversation away from the price and still get the sale? Gil gives u…
 
In this episode, Richard talks to Amanda Stewart. Amanda is the managing director of Edinburgh-based MSP Illuminate, which supports local businesses and charities. And the business has a very strong focus on putting customer service as their number one priority. She started the business when her daughter was six months old to give herself the flexi…
 
Host Karl interviews Christopher Barber, a Maryland MSP. Chris' MSP is called Cheaper than a Geek. Chris refers to himself as the Chief Nerd at Cheaper Than A Geek. They are an MSP that’s about to celebrate 22 years in business just outside of DC and Baltimore that specializes in the smaller SMB space. Chris currently serves on the Board of Directo…
 
I love talking with Dave Seibert for lots of reasons: One is his optimism. Before we hit the record button, he just kept going on and on about all the great opportunities he sees in 2022. So I hit record and made him slow down a bit. Dave is a longtime community builder, managed service provider, influencer, Microsoft MVP, and organizer of the SMB …
 
Host Karl caught up with Vadim Peskov, CEO and Founder at Diffco. The company develops mobile AI and computer vision solutions. Vadim has a lot of expertise in FinTech, cybersecurity, and B2B software development. He is also an advisor at Alchemist Accelerator and numerous startups. He is an expert and speaker who combines years of experience in AI…
 
In this episode, Richard talks to Nancy Sabino, the VP of Sales and Marketing for Synetek Solutions. They’re an integrated, outsourced IT department in Texas. Previously, Nancy was CEO of SabinoCompTech. She tells Richard how the merger came about and how she and her business partner (also her husband) built the business with selling it in mind. Sh…
 
Host Karl talks with Scott Sandland from Cyrano.ai, a company that is developing smart "AI" software that will help counselors address some tough emotional issues. Scott started out focusing on teen suicide and has built up systems from there. Scott is the former world's youngest hypnotherapist. A few companies (and decades) later he is the CEO of …
 
In this episode, Richard is joined by Diana Giles. Diana is the president and owner of Skyline IT Management. She’s also the founder of sensible cyber parenting, a free resource website to help parents protect their children online. She talks about her journey from teacher to owner of an IT company, the challenges of being a one-man-band and how sh…
 
Host Karl talked to Matt Solomon and Kevin Lancaster from Channel Program. They are producing a series of new programs for the SMB IT Channel, including Channel Pitch, Channel Explorer, and Channel Cash. Kevin is the CEO and Matt is the Chief Business Development Officer of the new company. They have joined forces again to start Channel Program, an…
 
In this episode, Richard is joined by Maggie Philbin, OBE. She has worked in radio and television for over 30 years on a wide range of science, medical and technology programmes from Tomorrow's World to Bang Goes the Theory. In 2008, she co-founded TeenTech, an award-winning organisation which works across the UK getting young people innovating, cr…
 
In this episode, Richard speaks to Jennifer Bleam of MSP Sales Revolution. She works with a small number of MSPs to scale the cybersecurity mountain. She helps them with pricing, packaging and a go-to market strategy. This includes sales and marketing, time management and financials. Jennifer and Richard talk about why you should use a compliance f…
 
Host Karl interviews Harry Brelsford and Scott Lopez about maintenance as the great new MSP opportunity. Scott is the creator of AOM - Alternative to OEM maintenance (AOM). Technology entrepreneur Harry Brelsford has teamed with Austin-based ZPI to bring the AOM World ecosystem to market to drive MSP success. Harry is best know for the SMB Nation c…
 
Human resources continues to be a challenge for many MSPs. On our last podcast, Arlin Sorenson hosts a panel with ConnectWise Invent vendors Connectstrat, Insperity, MSP Toolshed and Password Boss to discuss this important topic. Join us as we discuss current hiring trends, the rise of the remote workforce, managing government regulations and best …
 
Host Karl interviewed Manoj Srivastava, General Manager of ID Agent and Graphus. Today's employees have a better understanding of cybersecurity risks than in years past, but it can still feel like a massive undertaking to get everyone to complete even the most basic of training. While hacking into a system is difficult, sophisticated social enginee…
 
In this episode, Richard talks to Vera Tucci. Vera is the co-founder and CEO of T-Consulting, an MSP and COMIT. They provide co-managed IT support to SMBs without an internal IT department and larger companies looking to improve their teams. She tells Richard how someone without a tech background ended up CEO of a tech company, what it’s like worki…
 
From Karl: Everyone is a little overwhelmed with the fast-changing world of cybersecurity and what we should be doing. I wanted to give folks some clear, precise guidelines and questions about starting this process. I go into some detail on the questions and process I recommend for engaging EVERY client in this discussion. I make reference to the m…
 
In this episode Richard speaks to Olesia Klevchuk. Olesia is the Principal Product Marketing Manager for Email Security at Barracuda Networks. Barracuda are a cybersecurity company, providing security solutions for organisations all over the world. They offer email, network and application security as well as data protection, and are the partner of…
 
Host James Kernan interviews Dakota Fitzgerald from the new TDSynnex to discuss the Tech Data-Synnex merger and what it means for IT Service Providers. Dakota is the SYNNEX StellrCloud Cloud and Platform Strategist. Her background is in coding, development, and mass communications. In her current role, she works to develop new and innovative Cloud …
 
In this episode, Richard talks to Grace Marshall, Productivity Ninja and award-winning author of four books, including the best-selling "How to be Really Productive”. **please note, this interview contains several uses of a mild profanity** She describes herself as naturally disorganised, but managed to start her business while raising two children…
 
Host Karl talked to Corey White. Corey is a proven security industry veteran with more than 25 years of success building and implementing security strategies and leading consulting teams. His work encompasses virtually every industry, including government, high tech, hospitality, critical infrastructure, finance, healthcare, and manufacturing. Core…
 
In this interview, Richard speaks to Baroness Elizabeth Berridge, Minister for Women and Equalities for the UK within the department of International Trade in February 2020. She’s also a Minister in the Department for Education. Her role is varied, with no two days the same. She attends Parliament for questions and works across government. She assi…
 
Richard Tubb here to let you know that the next season of TubbTalk - The Podcast for IT Consultants is going to be a very special one! For season 3 of TubbTalk, we're focusing on the amazing Women in Tech. If you work in the IT Managed Service Provider space, then TubbTalk has always brought you interviews with the smartest, most successful people …
 
This episode of ConnectWise Tech Talk is all about technologies to support a hybrid work environment. We're joined by experts from ESET, QuickPass, IBM MaaS360 and Storage Guardian to learn how these ConnectWise Ecosystem solutions help MSPs securely and effectively manage a hybrid workforce from colleagues to customers.…
 
Host Karl talked to Larry Mandelberg, one of the founding members of the National Society of IT Service Providers Board of Directors. Larry is a long-time technologist and business consultant. He is the author of the forthcoming book, Businesses Don't Fail, They Commit Suicide. Larry is a "serial entrepreneur" who solves complex business problems f…
 
Host Karl caught up with Toby Nangle, a channel sales pro with Field Effect. With a 23-year career in technology channel sales, Toby has worked extensively in the Education Technology, Cloud, IT Infrastructure and IT Security sectors. His expertise lies in developing cohesive channel strategies, identifying and developing the shortest path to reven…
 
In this interview, Richard speaks to Chris Tate, global strategic alliance director at MYKI. The company offers a two-factor authentication and password management solution specifically designed for MSPs, MSSPs and VARs. Chris worked in multiple MSP businesses as a service manager, a technical director, and a Director of Product Strategy. He also f…
 
Host Amy interviewed Ben Yarbrough, CEO at Calyptix Security Corporation about their new product launch. Ben founded in 2005 and has focused on the Small/SMB space from the start. He is an experienced Chief Executive Officer with a demonstrated history of working in the computer and network security industry. Skilled in Firewalls, Managed Services,…
 
IT Nation Connect is just around the corner and soon we’ll be heading into the new year! Strategic planning to get your organization ready for execution is critical for business success. IT Nation Connect can help you identify key growth areas for your business and plan which goals you’ll be tackling next. Join us on this episode of Inside the Indu…
 
What's on the horizon for the ConnectWise cybersecurity stack? Join Raffael Marty, SVP of Cybersecurity Product Management, and Jeff Bishop, Chief Product Officer, in an enlightening conversation as they discuss the ConnectWise cybersecurity roadmap, liability, cybersecurity insurance, the threat landscape, and so much more! https://www.connectwise…
 
In this episode, Richard talks to Todd Kane, an MSP consultant who helps businesses in the IT space to grow and scale. Todd was the VP of Operations for Fully Managed and served in the lead technology teams for several of the largest and high growth companies in Western Canada. He knows everything there is to know about KPIs for MSPs. Richard and T…
 
Join ConnectWise's Wesley Spencer, VP, External CISO and Bryson Medlock, Manager of our Cyber Research Unit, for a fascinating discussion about botnets and Internet of Things devices. Specifically, Wes and Bryson chat about the Mozi botnet and give insight into how MSPs can and should defend themselves. Listen now and check out https://www.connectw…
 
Host Karl talked to Noelle Johnson, Co-Founder and Learning and Development Partner with Johnson Squared Consulting. Noelle has over a decade of experience working in operations and transforming company culture into a more equitable and happier work environment. She has earned a positive reputation for her expertise and has been quoted in Forbes, F…
 
In this interview, Richard talks to Robert Gibbons, business development manager of Cara Technology, a Macclesfield based MSP and a leading provider of support solutions to businesses in the North West of England. Robert is the former partner area lead or PAL for the Microsoft Small Business Specialist Community and he's also the group lead for The…
 
Host James Kernan interviews Amy Woods from Content 10X. Amy is an expert in content repurposing and the Founder of Content 10x – a niche creative agency. She helps content creators grow their audience by maximizing their return on the content they create. She works with businesses, entrepreneurs and thought leaders, and is the content repurposing …
 
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