show episodes
 
Want to learn about customer acquisition and retention strategies employed by high growth digital-native product brands? This podcast - 2X eCommerce features interviews with experts at the forefront of technology and innovation in digital retail. Hear firsthand stories from founders of innovative direct-to-consumer brands. These insights will help you grow in specific areas of your direct-to-consumer business. hosted by Kunle Campbell
 
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
 
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. We discuss topics such as call center operations, hiring, culture, technology, and training and have fun doing it! Please post a review on Itunes if you find our podcast of value. This will help us reach as many Call Center Geek as possible!#callcenter #contactcenter #CX #custserv #callcentergeekIf you enjoy listening to the podcast then come and interact with all of us! Join the "Ad ...
 
On the Digitally Irresistible podcast, we cover the optimization of digital technologies and irresistible people that influence both employee and customer experiences. We feature professionals who care greatly about delivering a great customer experience. Brought to you by iQor and hosted by Bernie Borges, Vice President of Global Content Marketing.
 
Welcome to The Launchpad Podcast, powered by ACTO, Omnichannel Education for Life Sciences. We discuss commercialization strategies for drugs and devices across the globe, that challenge the status quo. We also highlight change agents working to disrupt life sciences and their strategies for success in the complex post-market promotion landscape.
 
We feature the brightest minds in B2B sales and marketing, sharing secrets to driving greater volume, velocity and conversion of sales pipelines in any industry. We cover the entire pipeline– demand generation, lead management, sales effectiveness, technology and more– all focused on helping you find, manage and win more business.
 
Retail Doctor Group, has developed this series of podcasts to guide retailers through the steps to improve their business fitness as well as most recently, provide insights and opportunity in light of a COVID impacted retail environment. We will look at strategy, brand power, the point of difference, customer connection, effective people, visual impact, understanding your figures, category and stock management, and how to build your omnichannel strategy. We will also be publishing our State ...
 
Inside the Funnel takes listeners into the world of marketing leadership, where decision makers make big decisions, data informs everything, and ROI is just one of many metrics that matter. Join DAC's Jenna Watson, Dan Temby, and Nasser Sahlool—marketing trailblazers and incorrigible rascals—as they explore personalization at scale, customer analytics, and other real-world marketing matters that determine the success of strategies, tactics, brands, agencies, and even entire careers. https:// ...
 
Subscriptions are everywhere. Nearly half a billion people worldwide subscribe to Netflix, Spotify, or Amazon Prime and that number is only increasing. So why don’t we see more ecommerce companies adopting subscriptions? Many of the most successful direct-to-consumer brands are already reaping the benefits: predictable revenue, increased lifetime value, and massive customer loyalty. Join us as we explore the customer experience of top direct-to-consumer brands. Founders, CEOs, and top execut ...
 
Weekly ecommerce CX and technology podcast hosted by two experienced digital consultants, featuring interviews with industry thought leaders and practical advice on improving end-to-end customer experience and understanding how to make better technology decisions. We provide the answers to help you get the most from your platform and technology stack. Our episodes will help you understand the ecommerce tech landscape, plan for revenue growth and deliver performance improvements. And they're fun!
 
The Syneos Health Podcast Series dissects some of the most complex issues biopharma leaders are facing today. Our clinical and commercial experts provide time-tested solutions, as well as perspectives on the news of the day. Hosted by Jeff Stewart, a long-time industry consultant who has advised biopharma leaders on licensing, mergers and acquisitions, pricing and market access, commercialization and go-to-market strategies, each episode explores the challenges and considerations involved wi ...
 
Omni Talk is a series of podcast productions from OmniTalk.blog, hosted by leading omnichannel retail experts, Chris Walton and Anne Mezzenga, and other frequent guest contributors. Chris and Anne are the founders of Omnitalk.blog, one of the fastest growing blogs in retail, and ThirdHaus.com, a retail technology lab in Minneapolis. Their signature podcast, the Omni Talk Fast Five dives into the top retail news headlines of the week, all in their own candid and humorous styles, with frequent ...
 
Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business. The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestselling authors, thought leaders, and many other inspiring personalities. The show covers a variet ...
 
The Nielsen Norman Group (NNg) UX Podcast is a monthly show on user experience research, design, strategy, and professions, hosted by Senior User Experience Specialist Therese Fessenden. Join us every first Friday as she interviews industry experts on common questions, pressing UX topics, and the impact of having a truly great user experience. For free UX resources, references, and information on UX Certification opportunities, go to: www.nngroup.com
 
Hear that great marketing chemistry Here you’ll find all of our 4 Marketing podcast episodes about – you guessed it – marketing! Select the hot topics you want to know more about, sit back and enjoy. Or you can fill your mind on the move. It’s like listening to your friends discuss the marketing subjects you want to know more about – just hit play and hear it for yourself. Enjoy.
 
One of the fastest growing industries in the real estate market is the Industrial & Logistics sector. Matt Haddon, Head of Industrial & Logistics for CBRE Pacific talks to industry experts each episode uncovering new trends and market insights in this rapidly evolving real estate market.
 
touch point is a podcast dedicated to discussions on digital marketing and online patient engagement strategies for hospitals, health systems, and physicians' practices. In each episode, hosts Reed Smith and Chris Boyer dive deep into a variety of topics on the digital tools, solutions, strategies, and processes that are impacting the healthcare industry today.
 
“On Target” is a new podcast from the Local Search Association (LSA) that explores the intersection of technology, media and local commerce. Each episode offers informal discussions with interesting people about a wide range of topics of interest for the local media and marketing community.
 
Star Micronics has been a leader in point of sale and customer experience technology for retail, hospitality, and more for over 40 years–and we started a podcast to prove it. Hosted by Brianna Moriarty, Star’s Partner Development Manager, the Rising Stars podcast is chock full of conversations with retail technology leaders discussing topics like innovative startups, point of sale best practices, today’s leading technology, and emerging markets and trends. Join us as we take an informal, but ...
 
A rotating roster of industry influencers discusses the latest technology, trends, products, platforms, strategies, and tools in digital media marketing — with an emphasis on the often misunderstood practice of programmatic media. Spirited discussions and expert insights explore how the advertising industry is changing and what the future challenges and opportunities may be for brands, marketers, and consumers. Produced by Xaxis, a leading programmatic media agency since 2011.
 
Connecticut is home to some iconic brands doing powerful work in user and customer experience. On CTX Podcast, Katie Lukas showcases some of the local leaders in UX and CX who are forging strong customer-focused experiences in a variety of industries. We discuss these companies’ investments in becoming customer-centric, current initiatives, and what it’s like doing this work in Connecticut. Upcoming episodes include practitioners from the CT UXPA, LEGO, Travelers, Cigna, UConn Health, Nassau ...
 
Big data and analytics are critical to the success of an enterprise today, but doing analytics right isn’t easy. The expert guests on All Analytics Radio share their advice and opinions on what it takes to succeed with big data and analytics initiatives. Learn about strategies for customer intelligence, the Internet of Things, predictive analytics, data privacy, visualization, the analytics talent shortage, and other challenges and opportunities that face the data science community.
 
Delivering is a podcast that moves beyond just industry news for designers and developers and looks at the email industry as a whole, from strategy and copywriting to design, development, tooling, trends, culture, and more. Through industry analysis, in-depth interviews, and conversations with those shaping the email industry, Delivering illuminates an evolving and thriving community for email professionals and how email impacts not only business, but the world.
 
Welcome to the DroidDevCast, a podcast brought to you by the team at Esper, bringing you the latest news, thoughtful discussion, and insights into all things Android, Android DevOps, and open source software development. Our host, Esper Platform Evangelist Rin Oliver is joined weekly on Fridays by a variety of guests whose backgrounds span software development, product design, UI/UX, engineering, marketing, and more. These are the stories of how today's software is built, produced, and deliv ...
 
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show series
 
This week's show is called "Omnichannel Experiences: Best Practices for Tactile & Direct Mail" and our guest is Kris Rudeegraap, CEO of Sendoso. Join Kris and I as we talk about Sendoso and the change that the pandemic brought, the worth of investing more into prospects, and the mindset towards what marketing spends and ROI. Listen in now for great…
 
The CPG Guys, Sri & PVSB, are joined in this episode by Chris Moye, CEO of Crossmark, a leading sales and marketing services agency that specializes in growing retail brands throughout nearly every category of the consumer goods industry. For more than 100 years, CROSSMARK has accelerated the world’s most powerful companies—ultimately driving sales…
 
As she has experience as a founder -- of fashion brand Bow & Drape, launched in 2012 -- Aubrie Pagano, a general partner at venture capital firm Alpaca VC, is adept at identifying whether or not a founder is worth investing in. “It's understanding what your customer needs from the brand and how you can augment the brand with that founder voice,” sa…
 
In this episode of the Syneos Health Podcast: 2021 Health Trends Edition, we share the latest thinking on the potential for our industry to make healthcare interactions and communications more personal and useful. Many life sciences organizations are quickly moving into that world of right person, right message, right moment messaging and scaling i…
 
In order to truly build effective digital patient engagement strategies, health systems must not only understand the trends that are influencing the behaviors of our customers, but also know which channels are best to support their needs. In this episode, hosts Chris Boyer and Reed Smith discuss the importance of omnichannel marketing (and how it d…
 
Benefits of an Omnichannel Marketing Strategy for Small Business https://virtualcmo.expert/ Omnichannel marketing implements marketing across multiple platforms, taking by the hand your consumers through their purchase journey, for a richer user experience – your website, email, apps, social media. According to ClickZ, omnichannel marketing can del…
 
Today on the Rising Stars podcast, host Brianna Moriarty chats with two members of the Shopify team, Sean Buckley, Retail Partnerships Lead, and Manit Jain, who leads Product Partnerships. In this episode, explore what a successful omnichannel strategy entails, how omnichannel retailing boosts long-term business, how to boost in-store traffic, and …
 
Retail and e-commerce consultant Richard Umbers (former CEO Star Track, Executive General Manager Parcel & Express Services at Australia Post) joins me to discuss: The rise of e-commerce and the importance of last mile distribution What COVID changes in e-commerce, including online grocery How e-commerce went from discretionary spend to spending on…
 
The CPG Guys, Sri & PVSB, are joined in this episode by Wes Schroll, co-founder & CEO of Fetch Rewards, a mobile shopping platform that rewards shoppers for buying the brands they love. Follow Wes on LinkedIn at: https://www.linkedin.com/in/wes-schroll-98164418/ Follow Fetch Rewards online at: http://fetchrewards.com Download the Fetch Rewards app …
 
In the latest edition of the Omni Talk Fast Five, sponsored by the A&M Consumer & Retail Group, and Takeoff Anne Mezzenga and guest hosts David Ritter and Kristin Kohler Burrows of the A&M Consumer & Retail Group discuss:-Uber announcing partnerships with both Albertsons and Costco sending the Fast Five team into a debate about what this means for …
 
On episode 1 of the Digitally Irresistible podcast, our featured guest is PJ Singh, Chief Digital Officer at iQor. We discuss with PJ the role of digital technology in the modern customer experience. PJ reveals the importance of meeting the customer where they are in their journey to deliver answers and solutions. Consumers want answers to question…
 
How to Grow Your Ecommerce Business in 2021 with Colin Giblin at Turtle FurEcommerce Straight Talk Episode 11 This week we're chatting with Colin Giblin. Colin is the Director of Ecommerce at Turtle Fur… A brand focused on making being happy outside easier since 1982 with quality headwear & accessories for all seasons and all lifestyles. Join us in…
 
Ik ben benieuwd: hoe gebruik jij LinkedIn? Voor marktinzichten? Om advertenties op te draaien? Recruiting? Als salestijger? Uit onderzoek van LinkedIn onder leden, blijken er 300+ waarde proposities te zijn. Maar toch zijn er drie belangrijkste! Marcel Molenaar, Country Manager & Director Marketing Solutions Benelux, vertelt alle geheimen van het p…
 
On today’s episode, Kunle is joined by Lisa Popovici, Co-Founder at Cartloop - a done-for-you SMS marketing platform that helps Shopify brands build better customer relationships through 1:1 conversational messaging. Abandoned cart recovery is a crucial element of every eCommerce brand’s marketing strategy. It’s usually just one question or doubt i…
 
Tony’s show has over 14,000,000 Listeners. The Tony DUrso Show is the #1 show on the VoiceAmerica Network. Tony’s shows are also syndicated on Roku, Amazon Alexa & 14 AM/FM U.S. Radio Stations. He is an Amazon bestseller, Elite Entrepreneurs. Tony helps millions of entrepreneurs learn from the success of others. He teaches The Vision Map™, the test…
 
This past week, there has been significant focus on medical misinformation on social media - but is this a new topic? In today’s episode, hosts Reed Smith and Chris Boyer discuss the current conversations on the role social media plays in moderating medical misinformation, how the big tech companies are responding, and how health systems are attemp…
 
Hi and welcome to Retail Doctor Group’s State of the Nation podcast series. As access to physical retail has become challenging during COVID-19, more customers are turning to online shopping. Our latest Retail and Consumer Sentiment research conducted by the Retail Doctor Group insights division shows online sales are the #1 priority for retailers.…
 
Shep Hyken interviews John Ball, the Executive Vice President and General Manager of Customer Workflows at ServiceNow. They discuss how companies can create a great end-to-end customer experience and enhance productivity through process mapping. Top Takeaways: · Customer service is traditionally focused on the engagement layer (how customers make r…
 
Artificial Intelligence (AI) is revolutionizing ecommerce for small and big businesses. AI is being used by various ecommerce companies to get a better understanding of their customers. It is also being used to improve the online customer experience For episode #83, we speak to the data science team at Coveo. Coveo is an ecommerce vendor providing …
 
Dean Maciuba, Managing Partner Last Mile Experts North America, joins me to talk about last mile delivery contractor models, including: How FedEx’s acquisition of RPS started FedEx Ground’s contractor model Low-cost shipment models and e-commerce growth Plans to merge FedEx Ground and Express - contractors or employees? Amazon Delivery Service Part…
 
Conversational AI...a topic that confuses some and fascinates others. In today's episode of "Advice from a Call Center Geek!", we have the opportunity to sit down with two industry leaders that are shaping how AI impacts customers and contact centers, especially contact centers that are sales and lead gen focused. Aktify CEO Kreg Peeler and CRO Cra…
 
Sunny Jiang started at then startup EyeBuyDirect right out of university as a financial controller. Like many of her coworkers at the online eyewear retailer, she has remained with the company almost 15 years later. Unlike many of her coworkers, after many successes, she made her way from finance controller to leading the entire company as CEO and …
 
In this episode, "A Day in the life of a Contact Center Supervisor", we talk about what a full day looks like for our middle management. From greeting reps, planning goals, monitoring/coaching, to the end of the day synopsis, we talk about what we have found to be the best way for our supervisors to handle their day to add the most value to our ass…
 
The CPG Guys, Sri & PVSB, are joined in this episode by Abi Subramanian, Senior Director & head of advertising & brand partnerships at Walmart's Sam's Club division. Follow Abi on LinkedIn at: https://www.linkedin.com/in/abishake/ Follow Sam's Club online at: http://samsclub.com Abi answers these questions: 1) Is retail media - shopper marketing 20…
 
In the latest edition of the Omni Talk Fast Five, sponsored by the A&M Consumer & Retail Group, and Takeoff Anne Mezzenga and guest host Forrester VP and Principal Analyst Sucharita Kodali discuss:-Instacart’s powerhouse move, bringing over yet another Facebook Exec, Fidji Simo, to be the company’s CEO and what this indicates for the direction comp…
 
How To Grow Your Authority As A Leader My free eBook - https://brandedshareables.com/best-referral-marketing-book/ Ultimately, all leadership is about influence. It’s the single most important factor in your impact. The best way to grow your authority is to author valuable, influential content for your audience. Being an author is not limited to bo…
 
On today’s episode, Kunle is joined by Jason Wong, Founder, Doe Lashes + Wonghaus. Jason is a seasoned expert at all things eCommerce and has recently launched a comprehensive eCommerce masterclass “Building Blocks for Success”. Jason advocates a First Principles approach to mastering ecommerce, he does this by reverse-engineering complicated probl…
 
Strategy And Resources: Nurturing Resources for Business Growth According to the resource-based view of strategic management, a firm can gain a competitive advantage by gaining access to strategic resources. This begs the question of what a strategic resource is. When developing a firm's strategy, managers should understand the three basic strategi…
 
Maximize Your Social Influence with Neal Schaffer Neal Schaffer is an authority on helping innovative businesses digitally transform their sales and marketing. Founder of the digital marketing consultancy PDCA Social, Neal currently serves as a Fractional CMO to several companies. He also teaches at Rutgers Business School and the Irish Management …
 
Today on the Rising Stars podcast, host Brianna Moriarty sits down with Jim Roddy, RSPA’s VP of Marketing to discuss balancing multiple achievements, how to build a business advisor framework, tips on hiring top talent, which kinds of VARs and ISVs benefit the most from coaching, highlights of Jim’s book “The Walk-On Method,” and more. And speaking…
 
As healthcare marketers think about the evolution of tactics used to reach our customers, machine learning and artificial intelligence continue to be a prominent part of the toolkit. In this episode, hosts Reed Smith and Chris Boyer discuss what’s ahead for AI and Machine Learning in healthcare, how these tools can not only be used in clinical sett…
 
The CPG Guys, Sri & PVSB, are joined in this episode by Michael Hauck, founding partner & CEO of Isomr Group, a global digital consulting firm that works with industry-leading organizations to transform and grow their businesses with digital strategies across a number of industries including consumer packaged goods, agriculture, hardlines, manufact…
 
The move to working-from-home may have correlated with a rise in comfortable fashion, but as the work pants came off and sweatpants on, the desire for luxury brands did not falter. “Jewelry and accessories were favored because so many people were on Zoom all day long, [and] the only thing that you could [use to] accessorize were earrings," said Ipp…
 
In this podcast episode, we catch up with Esa Tiusanen from Columbia Road to learn more about marketing attribution. Esa shares: How to use machine learning to improve your attribution models How to evaluate different attribution models How to analyze your models’ performance Links mentioned on the show: Follow Esa on LinkedIn. Check out Columbia R…
 
I want to invite you to subscribe to the Digitally Irresistible podcast brought to you by iQor. I’m your host Bernie Borges. On each episode, we cover the optimization of digital technologies and irresistible people that influence both employee and customer experiences. We feature professionals both inside iQor and outside the company who are passi…
 
Shep Hyken interviews Jason Ten-Pow, CEO and President of ONR, the CX consulting firm he founded in 2009. They discuss how businesses can create long-term and sustainable revenue and profits by talking to their customers. Top Takeaways: · When businesses take the mundane transactions to the experiential, customers come to see what they will do next…
 
Technology constantly evolves and there’s a lot of talk in the industry about modern architecture vs. monolithic systems, with a trend towards unified commerce based upon flexible system design using APIs, microservices and cloud-based technology. On today’s episode we're providing practical insights to help people not only understand the terminolo…
 
The last few years has noticed a paradigm shift, with the new age work force wanting greater flexibility and autonomy. This has led to an increase in the number of entrepreneurs and with the ongoing pandemic, this number has just been increasing with some having to make this decision out of compulsion.In this episode of the #transformarketing podca…
 
Micro Influencer Marketing Strategy for Small Business and Startups A newer concept is known as micro-influencer marketing recently joined the social media scene. It’s the same concept as influencer marketing, but on a smaller scale: Brands partner with individuals with smaller followings on social media to promote products with authentic, visual p…
 
On this episode we are talking with Christian Thrapp, Co-Founder and COO of Drift, a direct to consumer air care company. We chat with Christian about Drift’s origins as a Kickstarter, navigating the growing pains when first starting out, how the subscription model has helped Drift’s lifetime model, and the plans for the future of the brand and the…
 
Abdulla Mohammed Alashram, Group CEO of the Emirates Post Group Company, joins me to discuss postal transformation and the future for Emirates Post: What got the Emirates Post Group Company started on the road to transformation Creating a future-focused operational model Aspects of Emirates Post that are being transformed Three main business units:…
 
This week's show is called "A New Guide to Finding and Activating Innovation" and our guest is Carla Johnson, Global Keynote Speaker :: 10x Author :: Marketing & Innovation Strategist. Join Carla and I as we dive in and discuss her new book Re:Think Innvoation, balancing continual ideas while operationalizing innovation, the relationship between in…
 
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