show episodes
 
The best podcast dedicated to breaking down the latest news, rumors, and just the right amount of hot takes around the National Hockey League, created and hosted by SiriusXM NBA Associate Producer Andrew Chelney. Features knowledgeable and credible guests on every show. This podcast is not affiliated with nor sponsored by SiriusXM.
 
CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
 
Every Monday and Wednesday, join Brendan Azoff and Stefen Rosner as they welcome guests from around the NHL. The boys break down league news and catch you up on the latest regarding the New York Islanders and New York Rangers. Listen to an hour full of hard-hitting NHL talk through a rivalry lens.
 
Christian Felix and Shonali Bhowmik became fast friends while working as temporary workers at a huge law firm in Manhattan. They share a love of laughing and giving each other hell. They may be called hipsters, old school, mainstream, irreverent, classic, country, gangster, or rock n' roll. All labels apply. Special guests, music, and attitude every episode. Past guests include: Jeremy O. Harris, Chelsea Peretti, Hannibal Buress, Keisha Zollar, H Jon Benjamin, Amber Tamblyn, JD Samson, Sanji ...
 
Mynt’s priority is to advocate for human rights, equality, consumer protections, & criminal justice reform. Investigate political platforms, policy to educate & inspire Americans to get involved; as well as vote. Cincinnati's Progressive Podcast!
 
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Mark Walton is the CEO, of Sensée. He is based in Shrewsbury in the UK. Sensée is one of the leading work-from-home customer service specialists in Europe with 17 years experience of managing WFH customer service solutions. In the podcast, Mark looks to the future and the lessons Sensée learned long before the pandemic. https://www.linkedin.com/in/…
 
On this episode of THRIVE — sponsored by Workamajig — Kelly and Iris Shoor talk shop about how Oribi takes the guesswork out of customer journey analytics and campaign attribution to help agencies improve performance and retain clients. oribi.io/thrive: 7-day free trial + Get 20% off your first 3 months using code THRIVE at checkout Iris Shoor and …
 
You could say it's been an eventful couple weeks for the NHL. Follow Drew: https://twitter.com/Drews_Way Merch: chelsquaredshop.bigcartel.com Follow Chel Squared: Twitter: https://twitter.com/ChelSquared Facebook: https://www.facebook.com/ChelSquared Apple Podcasts: https://podcasts.apple.com/us/podcast/chel-squared/id1402462543 Spotify: https://op…
 
This week the guys say goodbye and breakdown the lacking return on the Pavel Buchnevich trade, what to make of Drury's plans, logic and fingerprints on the team so far. How to value prospects when going for Eichel & a jam packed NHL weekend. Then Prospect Guru Drew Way of Blueshirts Breakaway joins the podcast to discuss if NYR should trade Nils or…
 
The boys are back to discuss the travesty that was the Seattle Kraken Expansion Show on ESPN. Unlike Vegas, Seattle made zero side trades ahead of the expansion draft, a draft that left much to be desired. 2021 NHL Draft prospect Gannon Laroque joins the show as he hopes to see his name called. All this and more on the latest edition of The Backche…
 
Richard Farrand is a senior director at Conduent, based in Kuala Lumpur, Malaysia. He is responsible for the APAC CX business and globally for resource planning. Richard was previously the Global COO for Bank of America IT and BPO systems and before that he was leading IT and BPO inside HSBC. In the interview we talked about how CX is transforming …
 
This week the guys say goodbye to the man rocket Brett Howden, discussed the proposed Goodrow contract and what it means in the a nutshell for NYR before discussing Carey Price being exposed Then Matthew Esteves of Raw Charge joins the podcast to discuss what we can expect from Goodrow, Tampa's upcoming decisions and maybe... NYR are in on Blake Co…
 
The Islanders have cap room. The Rangers have a new player in Barclay Goodrow. Stefen just wants to see effort. Kyle Hall of The Broadway Hat Podcast comes on to talk about the newest member of the Rangers, his contract, and what he brings. All this and more on the latest edition of The BackcheckBy Belly Up Podcast Network 🎙
 
Happy Pride Everyone! We celebrate our friends and our fashion icon former guest Jack Dwyer! June was the first month in a year and a half that we were social in a seemingly "normal" way. Shonali's exhausted already. Our first guest is Cisco Bradley! He's an Author, Professor of Cultural & Social History, Free Jazz & and Experimental Music Aficiona…
 
Special Edition of the CX Files focused on the recent violence in South Africa. What will it mean for BPO and continued confidence in South Africa? Peter Ryan Principal at Ryan Strategic Advisory https://www.linkedin.com/in/peter-ryan-montreal/ Mark Essey CEO, Capability BPO https://www.linkedin.com/in/markessey/ Stephen Loynd Founder and Principal…
 
Huw Davies is the co-founder and Chief Commercial Officer at Ozone API - Ozone helps banks to plug into Open Banking standards. Huw is on the board of advisers of the Emerging Payments Association and was previously the Ecosystem Development Director at Open Banking - the implementation entity created by the UK government to define and build Open B…
 
On this episode of THRIVE — sponsored by Workamajig — Kelly and Juan Cortés discuss how creative and technology agency owners typically think about diversity and inclusion as it relates to attracting and retaining team members, but there are many other opportunities for us to create conscious inclusion. Juan Cortés and I cover these points and mo…
 
This week the guys discuss some very important news in Gregs life then spend a whole lot of time discussing Pavel Buchnevich Then Tom Urtz Jr & Mike Murphy from Blueshirts Banter join the Breakaway to discuss the pros and cons off trading Buch, who is going to be exposed and the new coaching hires along with some teambuilding philosophy discussion …
 
The Stanley Cup has been crowned and it is heading back to Tampa for a second straight season. Brendan Azoff and Stefen Rosner discuss a variety of topics from the finals, what occurred after as well as some big news out of St. Louis. This and more in the latest edition of The BackcheckBy Belly Up Podcast Network 🎙
 
Numrah Irfan is the VP of Client Success at WatServ. She is based in Toronto, Canada. WatServ is a specialist in advising and implementing cloud computing systems. In this episode, Numrah talks about how companies can use cloud strategies to ensure they always have enough storage and access to computing power. It's a chance to build back better aft…
 
This week as the guys observe the holiday Monday, they do a mailbag edition of BSB going over Buch's possible extension, some future prediction of power play units if Eichel is on the team, will Blackwell be protected and much more.By Ryan Mead and Greg Kaplan
 
Lian Rowlands is the director of partnerships at Conversations by Ami. She is based near Swindon in the UK. Ami is a chatbot that has helped millions of customers, but chatbots have a bad reputation. How can it be improved? https://www.linkedin.com/in/lian-rowlands-a26119/ https://www.meetami.ai/By Mark Hillary
 
On this landmark episode of THRIVE — sponsored by Workamajig — Kelly and Mo Gawdat discuss how and why slowing down actually allows you to get further in both your life and agency. Mo Gawdat and I cover these points and more: That happiness is actually highly predictable and can be summarized in an equation; How grief can catapult us into creating …
 
This week discuss if NYR are still in or are they out on Eichel (you know the answer), break down Mika's next contract and a bit of nonsense here and there Then The Athletic's Jesse Granger joins the show to discuss what happened to the Golden Knights, his time covering Gallant and all the positive things about him & the Vegas Flu. Finally the guys…
 
GigCX Discussion In this episode of CX Files we talk to a leading management consultant, a provider of a GigCX platform, and a user of GigCX to ask what is GigCX and why is it taking off in 2021? http://j.mp/gigcx GUESTS ON THIS EPISODE: Vinay Gupta, Senior Expert, McKinsey & Company https://www.mckinsey.com/ https://www.linkedin.com/in/vinay-gupta…
 
Somehow it always comes back to Jack Johnson. Get 20% off AND free shipping on your manscaped.com order with code: CHEL #ad #sponsored Follow Andy: https://twitter.com/AndyGraz_19 Merch: chelsquaredshop.bigcartel.com Follow Chel Squared: Twitter: https://twitter.com/ChelSquared Facebook: https://www.facebook.com/ChelSquared Apple Podcasts: https://…
 
On this episode the guys play the hits, discuss Tampa for obvious reasons and then explore some NYR summer hot takes. Seth Jones & other trade targets. Then good dear friend of the show Fitz joins to discuss all things NY sports, Durant and where Panarin fits in NY sports tiers as of todayBy Ryan Mead and Greg Kaplan
 
This episode of All Hazards (#86) takes you on a walking tour of Big Basin Redwoods State Park. The CZU Complex fire burned nearly all of the 18,000-acre park beginning in August, 2020, a significant portion of the 86,000 acres that burned in the Santa Cruz Mountains. The good news is most of the massive redwoods survived; however, the park’s infra…
 
What is Contact Center Implementation? How do you create a new contact center in 2021? How do captive centers or BPOs enter into new locations and build a contact center? Victor Pereda is CEO of Nearsol, based in Irvine, CA. Nearsol is a BPO, but also has a background in real estate and still advises on how how to build the ideal contact center. ht…
 
On this episode of THRIVE — sponsored by Workamajig — Kelly and Charlotte Ellis Maldari discuss how creative agencies can demonstrate to prospects that they are the best choice, as opposed to being held back by peer comparison. Charlotte and I cover these points and more: Where fear and self-limiting beliefs truly come from; The benefits of running…
 
Well, it finally happened. Gerard Gallant is the head coach of the New York Rangers, the guys break down what that means, what's next and what are NYRs next moves Then George Richards of FloridaHockeyNow joins the podcast to break down his time covering Gallant, what the players still say about him and why he wasn't kept as coach there…
 
Alex Mead has a long track record in CX director roles in various brands. He is presently based in Bahrain and is the Executive Director of Customer Service Experience for a new Middle East startup that is still in stealth mode - brand to be revealed in a few months. Alex has been vocal about the sheer number of lists of top 50 or top 100 CX gurus …
 
The Islanders eliminated the Bruins after an outstanding performance at Nassau Coliseum. Stefen was in attendance and relives some of the moments. How will they fare against the Lightning? Brendan goes on a rant about Adam Fox and why he deserves to win the Norris Trophy. Who wins Game 6 between the Golden Knights and Avalanche? All this and more o…
 
This week the guys discuss Gallant and his prospects at NYR head coach and how that's shaping the entire NYR off season so far. Then BSB Prospect Expert Drew Way joins the show to discuss the draft, Nils and Schneider before the guys return and answer some Patreon questions.By Ryan Mead and Greg Kaplan
 
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