show episodes
 
Let’s Workflow It is a podcast about the workflow revolution and the ideas, technologies, and people driving this transformation. Join hosts Alan Marks, Chief Marketing and Communications Officer at ServiceNow, and Kathryn Minshew, CEO and Founder of The Muse, for conversations with innovators who are revolutionizing how we approach and experience work. You’ll also hear from ServiceNow CEO, Bill McDermott, in a special segment about how to dream big. Listen and subscribe wherever you get you ...
 
We’re an IT consulting company. But we specialize in helping large IT organizations that are trying to meet the service demands of a highly consumerized workforce but find themselves bogged down in the mundane, time-consuming side of IT management. We created a maturity model we call Productive IT Management that helps large organizations get to a higher level of productivity in key IT functions under Service Management, Asset Management, Endpoint Management, & Risk Management.
 
Welcome to our monthly podcast co-hosted by Dan Bye and Shahed Shah. Not only are they good friends, the Radio Bros are experienced in developing and consulting in the ServiceNow ecosystem. Or, as they like to put it, they are Consultant Developers. Every month, they take a break from the daily grind and wind down, casually discussing topics around their work and own experiences with anything that touches the cloud: web development technologies like HTML, JavaScript and CSS; general cloud kn ...
 
The AI in Action series of The Alldus Podcast breaks down the hype and explores the impact that Data Science, Machine Learning and Artificial Intelligence are making on our everyday lives. Powered by Alldus International, the premium AI Workforce Solutions, our goal is to share with you the insights of technologists and data science enthusiasts to showcase the excellent work that is being done within AI across the world.
 
IGEL provides the next-gen edge OS for cloud workspaces. Their solutions offer you extreme CAPEX hardware cost savings, sharply reduced ongoing operating expenses, and a more secure and manageable endpoint management and control platform across nearly any x86 device. We will discuss the endpoint trends in the industry, IGEL updates, and general news.XenTegra is THE preferred IGEL national partner!
 
Välkommen till Reimagine Technology - en podd som främst fokuserar på CIO:ers- och IT ledarnas respektive roller. I varje avsnitt får du möta en ledare på någon av Sveriges ledande bolag och höra om hur de axlar sin roll. Våra gäster ger oss en unik inblick i både deras deras verksamhets- och branschutmaningar. Lär känna Sveriges främsta CIO:er och IT ledare tillsammans med oss och lyssna på vad de gör för att driva IT och affär framåt. Reimagine Technology skapades av våra skarpa konsulter ...
 
Loading …
show series
 
Today's guest is Jeff Schott, VP of Platform Automation & Global Service Delivery at Pomeroy. Headquartered in Kentucky, Pomeroy is an industry-recognized North American IT services company. They help clients in Retail, Healthcare, Financial Services and Manufacturing industries to optimize and enhance their digital infrastructures with the mission…
 
Visibility into endpoint metrics and new digital workspace experience management capabilities deliver critical insight to keep work from anywhere productive Liquidware has teamed up with IGEL and ServiceNow to provide unparalleled visibility and insight into end-user experience. Leading the Charge in Digital Workspace Management Monitoring the user…
 
CJ & The Duke talk about the ONLY thing that matters to ServiceNow deployments: Outcomes. In this episode we talk about the nature of outcomes, outcomes as "the great litmus test" of deployment activity, outcomes as the North Star, and how outcomes are your keys to a killer ServiceNow career. Speaking of outcomes, you ever have a project go live bu…
 
So you've invested in your (new) ServiceNow platform, how do you now show the value and the ROI from the NOW platform? In order to prove the value of enabling ServiceNow, you need to start managing this asset and start creating and delivering great experiences to your end-users. But how do you start creating great experiences for your end-users, th…
 
Today's guest is Thor Clark, Chief Technology Officer at Well Health in California. Founded in 2015, Well Health is upending the $3.5 trillion healthcare market by helping patients and administrators break free of antiquated communication practices. This 2021 Best in KLAS for Patient Outreach software provides medical organizations with a single co…
 
Oracle has increasingly been including its Cloud Learning Services in their cloud proposals, often without the client even asking for it. Should your company invest potentially millions into purchasing these services to gain access to a series of learning and training solutions from Oracle University? Oracle Practice Advisor, Erwann Couesbot, discu…
 
Ticket bouncing, commonly known as ticket reassignment, is where an IT incident or request ticket is passed from one team to another, before its resolution. This has a dramatic effect on lost work time for the end-user, as well as happiness, productivity, resulting in greater costs and reduced business value. In fact, it has such an effect that we …
 
The final episode of Season 1 features Ted Ross, Chief Information Officer for the City of Los Angeles. His role became more vital than ever during the pandemic, with L.A.’s 4 million residents and 50,000 employees relying on the city’s complex technological operation for support. Ted helped his city navigate the challenge with tech solutions built…
 
In this video, Sebastian Perusat will walk you through the steps to verify and troubleshoot if the IGEL UMS Profiles you created are being applied to the IGEL OS client. Presented by Sebastian Perusat, IGEL Community FELLOW. In this video, Sebastien will teach you how to: 00:00 Introduction 02:30 Assign a setting 02:55 Status Bar of commands 03:30 …
 
Today's guest is Max Fiedler, CTO and Founder at Nomitri in Berlin. Founded in 2019, Nomitri are deep-tech AI startup who have turned cutting-edge research in the field of Embedded Visual Deep Learning into product-ready application providing an inexpensive, infrastructure-light and privacy-preserving solution to automate visual performances offlin…
 
Today's guest is Joseph Gartner, Director of Data Science at ClosedLoop.ai in Austin, Texas. Founded in 2017, ClosedLoop makes it easy and affordable for healthcare organizations to use data science to improve quality and reduce costs. Their technology consists of two key pillars: a healthcare-specific machine learning automation platform and a cat…
 
Today's guest is Jason King, Senior Director of Data Science at XSOLIS in Nashville, Tennesse. Founded in 2013, XSOLIS is a healthcare technology firm focused on improving healthcare operations. By aligning cognitive computing with clinical expertise, they are creating a new framework for decision-making. XSOLIS leverages insights gleaned from prop…
 
We are finally ready with our Version 2 of Podcast. Meet our first guest Berny Alvarado Brenes See how he went from hard core developer to Vice President!!! How to improve your ServiceNow skills? How to work with Community and grab knowledge from community. See which is Berny's Favorite holiday Destination. What Language they speak in Costa Rica an…
 
Workday acquired Configure Price Quote (CPQ) software provider, Zimit, which will allow Workday to offer quote-to-cash process automation to companies in services industries. While Workday has been doing very well in their recent earnings and are continuing to build out their solution offerings, aggressive growth through acquisitions, hiring, partn…
 
Typically, Service Desk agents are heavily demotivated due to receiving an influx of negative feedback, typically due to the SLA metrics that they are contractually bound to. However, when taking Experience Management into use, we have discovered that 82% of feedback the Service Desk receives is Positive. There are many challenges that Experience M…
 
Today's guest is Sachin Khankhoje, SVP of Digital Technology at Tech Mahindra in Texas. Sachin is an experienced strategic technology leader who builds and scales enterprise-grade products and platforms that drive digital adoption in Fortune 1000 companies. He helps innovate, optimize and grow business by applying technology to achieve business res…
 
Today's guest is Tiankai Feng, Director of Digital Analytics - Social, PR & Voice of the Consumer at Adidas in Bavaria, Germany. With over eight years of experience, Tiankai loves to combine his analytical mindset with creative thinking and apply that to all things digital. He is currently the lead in Social, PR and Voice of Consumer Analytics at A…
 
Do you have many people working in remote places where the IT walk-in experience is unavailable? Do some of you end-users feel like they are missing out on certain IT services that others are receiving? Sophos had this exact challenge. Specific end-users in remote locations, in countries where IT HQ was unavailable, were desperate to receive the wa…
 
Today's guest is Kenny Hosey. Kenny is a servant leader and continual learning advocate offering diverse management experience leading information technology departments, platform implementations and department transformations. At the time of recording, Kenny was Director of Service Management at AdventHealth but he has now joined Corsica Technolog…
 
Today's guest is Rahul Kalippurayil Moozhipurath, CEO and Co-Founder at Forecasty.AI in Mannheim, Germany. Founded in 2019, Forecasty.AI enables B2B firms to take smarter and more profitable business decisions by making forecasting easy, accurate and explainable. This month, they launched the beta version of Business Desk, a no-code self-service fo…
 
Microsoft recently announced they are going to be increasing many Office 365 suites as well as the all-in cloud bundle, Microsoft 365 E3 pricing. Beyond increasing the ARPU (Average Revenue Per User), there are several other motivating factors driving Microsoft to make this decision. In this podcast, Microsoft Practice Leader, Adam Mansfield, discu…
 
Today's guest is Albert Loyola, Management Consultant in the field of AI for Human Resources at Accenture in Dallas, Texas. Albert is a Manager in Accenture’s Talent & Organization/Human Potential Consulting Practice where he leads the AI Startup Evaluation Hub & Market Ecosystem for Talent & HR. He also manages their Ecosystem Partnerships with Py…
 
With ServiceNow Rome release right around the corner, CJ & The Duke discuss their opinions on major changes to the platform and trends in the ServiceNow ecosystem. More importantly, what those trends mean for you: the admins, devs, indies, and consultants. Shout out to sponsor IntegrityPro Consulting, a ServiceNow partner that brings serious Organi…
 
Today's guest is Gaurav Chakravorty, Founding Member at DevRev in California. Founded in 2020, DevRev is a business software company that brings developers and customers together in the era of product-led growth. The company is building an API-first dev-centric CRM that leverages data, design and machine intelligence to empower devs to build, suppo…
 
Another interview! But this time with a female colleague who is a System Administrator at a client site that Shahed and Dan worked with. Please welcome Neeta, who shares her experiences and thoughts regarding the low numbers of women in the field of technology. References Women in Tech Excellence Awards https://womenintechexcellence.co.uk Women in …
 
Experience Level Agreements (XLAs) are the topic everyone's talking about. But does this mean you should be removing your ‘set in stone’ SLAs and replacing them?SLAs have been labelled differently by ITSM thought leaders over recent years, bringing the question of whether or not they are serving a purpose to your IT organisation, or whether they ar…
 
Reporting is the backbone of any business initiative, and Hardware Asset Management is no exception. This video will discuss how HAMx reporting with ServiceNow gives organizations essential performance metrics that support a proactive, optimized Hardware Asset Management (HAM) practice.By Ben LaChance
 
Today's guest is Alex Sanginov, Enterprise AI/ML Product Manager at ServiceNow in San Francisco. ServiceNow makes the world of work, work better for people. They deliver digital workflows that create great experiences and unlock productivity. With over 6,000 customers, they serve ~80% of the Fortune 500 and were included on the 2020 list of FORTUNE…
 
Today's guest is Ivan Bilan, Data Science and Engineering Manager at TrustYou in Munich. Founded in 2008, TrustYou help companies make better decisions, earn trust and ultimately win with feedback by giving them The Power to Listen. They understand the potential of receiving feedback from the market, from customers and from employees. When companie…
 
Salesforce announced their FY22 Q2 earnings and they once again had another strong quarter, posting an impressive 23% revenue growth while also raising full year guidance by over $300M. On top of this, Salesforce once again reminded everyone how confident they are that they will hit $50B by FY26. Beyond the normal callouts to the strength of their …
 
Today's guest is Henrik Gehrmann, VP of Engineering at Clear Labs in San Carlos, CA. Founded in 2014, Clear Labs harnesses the power of next-generation sequencing (NGS) to simplify complex diagnostics for clinical and applied markets. By creating the only fully automated platform that brings together DNA sequencing, robotics and cloud-based analyti…
 
For specific session types on IGEL OS, you can define an action that is executed when the last session of this type is ended. This comes in very handy in many situations. In this session, you will learn the how, when, and why using post session commands on IGEL OS. Host: Andy Whiteside Co-Host: Chris Feeney Co-Host: Seb Perusat…
 
Today's guest is Daniela Moody, VP of Artificial Intelligence at Arturo. Founded in 2018 in Chicago, Arturo is a deep learning spin-out from a Fortune 500 company focused on delivering highly accurate measurement and predictive data for the Property & Casualty (P&C) Insurance, Reinsurance, REIT and PERE markets. They provide the most accurate prope…
 
Workday has received approval to sell their applications within the US Federal market and its Workday Government Cloud product is now listed on the Federal Risk and Authorization Management Program (FedRAMP) marketplace. This is a huge opportunity for Workday who directly competes with Oracle in multiple areas. UpperEdge’s Workday Practice Leader, …
 
Today's guest is Raja Gangavarapu, Vice President at Wolters Kluwer in Chicago. Founded in 1836, Wolters Kluwer is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. They help customers make critical decisions every day by providing expert soluti…
 
Workday and Google announced a multi-year strategic partnership that will allow Workday applications to run on Google’s infrastructure. With both Workday and Google facing strong competition, this partnership and its joint go-to-market programs will create more sales and marketing channels that will help generate more opportunities and better posit…
 
Service Graph Connectors are the new best practice for populating your ServiceNow CMDB, but many factors in your environment could hinder their success. In this video, we’ll use the Service Graph Connector for Armis as an example, present common pitfalls that can hinder successful imports, and we’ll demonstrate the ITS Service Graph Readiness Tool …
 
Today's guest is Vladyslav Prytula, Head of Applied Science at Zooplus in Munich, who is a major European e-store with pet-related products. Zooplus want to continue to be at the forefront of eCommerce and they believe eCommerce to be the sales model of today and for the future. eCommerce has become one of the fastest developing areas of business w…
 
CIO leder från skärmen – skapar stark verksamhetskultur även på distans. Vi pratar med Mårten Steen, CIO på Axel Johnson International (AxInter).AxInter har över 150 teknikföretag inom strategiskt utvalda nischmarknader i sin portfölj, allt från experter inom avancerade industriella pumpar, till utrustning för tunga lyft & kullager. De omsätter ca …
 
CJ and the Duke put some thought into the differences between a ServiceNow Architect and a ServiceNow Product Owner and why it matters. They settle on mindsets and strategies of the ServiceNow Product Owner that can advance anyone's career no matter what they're doing in the ServiceNow ecosystem. Big thanks to sponsor IntegrityPro Consulting, a Ser…
 
Today's guest is Corey Bertram, Chief Technology Officer at Rokt in New York. Founded in Sydney in 2012 and now with offices all around the globe, Rokt is the global leader in eCommerce technology. They are powering the Transaction Moment™ of best-in-class companies including Live Nation, Groupon, Staples, GoDaddy, Vistaprint and HelloFresh to name…
 
Today's guest is Kevin Ferguson, VP of Engineering at BentoBox in New York. Founded in 2013, BentoBox empowers restaurants to own their presence, profits and relationships. Trusted and loved by over 6,000 restaurants worldwide, BentoBox puts the restaurant first and offers tools that drive high-margin revenue directly through the restaurant’s websi…
 
Human feelings and experiences of IT services will always be the most reliable indicator for experience. Human-centric IT puts your end-users are at the centre of every single service that is delivered, and essentially, is your target market for deliverables. In this episode of Happy in 15, Sami and Pasi dig deeper into Human-Centric IT and what it…
 
Today's guest is Scott Thomson, VP of Business Customer Service at Roger Communications in Toronto. Scott is a highly accomplished leader and team builder with proven experience directing cross-functional groups to achieve corporate objectives, including revenue generation, cost savings, effective service operations and strategic program management…
 
Today's guest is David Neville, Head of Machine Learning at Nostos Genomics in Berlin. Nostos Genomics partners with genetic testing labs to give more people with genetic diseases a fast and clear diagnosis. Over 300 million people live with a rare genetic disease and for most, the journey from the first symptoms to a diagnosis can take years. Now,…
 
Today's guest is Robert Dwyer, Chief Data Scientist at Certilytics in Louisville, KY. Certilytics is the leading data and predictive analytics partner transforming the country’s largest and most advanced healthcare organizations. Their solutions enable health plans, employers, provider health systems, and other organizations to thrive in a value-fo…
 
We lay bare certain unsaid truths in the ecosystem, embrace them for the truth they hold, and outline how we think these truths help us establish better design and implementation postures. We look at uncomfortable truths about the Service Portal, working tasks, OOB implementations, process adoption, and shortcuts. Big thanks to sponsor IntegrityPro…
 
Today's guest is William Harrison, Senior Managing Director at WRH ZSERVICES in Houston, Texas. William is a Hands-on IT Service Management (ITSM) Service Integration SME & independent contractor. He has an established reputation for both strategic and focused ITIL framework & procedural definitions that are based on Digital Capabilities Management…
 
Loading …

Quick Reference Guide

Copyright 2021 | Sitemap | Privacy Policy | Terms of Service
Google login Twitter login Classic login