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Host Karl caught up with Vince Gerasolo of DaVinci Network Solutions of Toronto, Canada. In April of 2020, Vince started an experiment with a four-day work week for his business. Now it's been almost a year , so we checked in to see how things are doing. On top of everything else involved in managing and growing an IT business, Vince was working re…
 
Host Karl caught up sales trainer and coach Gil Cargill to talk about the importance of business-focused communication during sales calls. You hear it all the time: Don't talk about what you sell; talk about the client's needs. But how do you actually do that? How do you guide the conversation away from the price and still get the sale? Gil gives u…
 
Host Karl interviews Christopher Barber, a Maryland MSP. Chris' MSP is called Cheaper than a Geek. Chris refers to himself as the Chief Nerd at Cheaper Than A Geek. They are an MSP that’s about to celebrate 22 years in business just outside of DC and Baltimore that specializes in the smaller SMB space. Chris currently serves on the Board of Directo…
 
I love talking with Dave Seibert for lots of reasons: One is his optimism. Before we hit the record button, he just kept going on and on about all the great opportunities he sees in 2022. So I hit record and made him slow down a bit. Dave is a longtime community builder, managed service provider, influencer, Microsoft MVP, and organizer of the SMB …
 
Host Karl caught up with Vadim Peskov, CEO and Founder at Diffco. The company develops mobile AI and computer vision solutions. Vadim has a lot of expertise in FinTech, cybersecurity, and B2B software development. He is also an advisor at Alchemist Accelerator and numerous startups. He is an expert and speaker who combines years of experience in AI…
 
Host Karl talks with Scott Sandland from Cyrano.ai, a company that is developing smart "AI" software that will help counselors address some tough emotional issues. Scott started out focusing on teen suicide and has built up systems from there. Scott is the former world's youngest hypnotherapist. A few companies (and decades) later he is the CEO of …
 
Host Karl talked to Matt Solomon and Kevin Lancaster from Channel Program. They are producing a series of new programs for the SMB IT Channel, including Channel Pitch, Channel Explorer, and Channel Cash. Kevin is the CEO and Matt is the Chief Business Development Officer of the new company. They have joined forces again to start Channel Program, an…
 
Host Karl interviews Harry Brelsford and Scott Lopez about maintenance as the great new MSP opportunity. Scott is the creator of AOM - Alternative to OEM maintenance (AOM). Technology entrepreneur Harry Brelsford has teamed with Austin-based ZPI to bring the AOM World ecosystem to market to drive MSP success. Harry is best know for the SMB Nation c…
 
Host Karl interviewed Manoj Srivastava, General Manager of ID Agent and Graphus. Today's employees have a better understanding of cybersecurity risks than in years past, but it can still feel like a massive undertaking to get everyone to complete even the most basic of training. While hacking into a system is difficult, sophisticated social enginee…
 
From Karl: Everyone is a little overwhelmed with the fast-changing world of cybersecurity and what we should be doing. I wanted to give folks some clear, precise guidelines and questions about starting this process. I go into some detail on the questions and process I recommend for engaging EVERY client in this discussion. I make reference to the m…
 
Host James Kernan interviews Dakota Fitzgerald from the new TDSynnex to discuss the Tech Data-Synnex merger and what it means for IT Service Providers. Dakota is the SYNNEX StellrCloud Cloud and Platform Strategist. Her background is in coding, development, and mass communications. In her current role, she works to develop new and innovative Cloud …
 
Host Karl talked to Corey White. Corey is a proven security industry veteran with more than 25 years of success building and implementing security strategies and leading consulting teams. His work encompasses virtually every industry, including government, high tech, hospitality, critical infrastructure, finance, healthcare, and manufacturing. Core…
 
Host Karl talked to Larry Mandelberg, one of the founding members of the National Society of IT Service Providers Board of Directors. Larry is a long-time technologist and business consultant. He is the author of the forthcoming book, Businesses Don't Fail, They Commit Suicide. Larry is a "serial entrepreneur" who solves complex business problems f…
 
Host Karl caught up with Toby Nangle, a channel sales pro with Field Effect. With a 23-year career in technology channel sales, Toby has worked extensively in the Education Technology, Cloud, IT Infrastructure and IT Security sectors. His expertise lies in developing cohesive channel strategies, identifying and developing the shortest path to reven…
 
Host Amy interviewed Ben Yarbrough, CEO at Calyptix Security Corporation about their new product launch. Ben founded in 2005 and has focused on the Small/SMB space from the start. He is an experienced Chief Executive Officer with a demonstrated history of working in the computer and network security industry. Skilled in Firewalls, Managed Services,…
 
Host Karl talked to Noelle Johnson, Co-Founder and Learning and Development Partner with Johnson Squared Consulting. Noelle has over a decade of experience working in operations and transforming company culture into a more equitable and happier work environment. She has earned a positive reputation for her expertise and has been quoted in Forbes, F…
 
Host James Kernan interviews Amy Woods from Content 10X. Amy is an expert in content repurposing and the Founder of Content 10x – a niche creative agency. She helps content creators grow their audience by maximizing their return on the content they create. She works with businesses, entrepreneurs and thought leaders, and is the content repurposing …
 
Host Karl caught up with Marvin Bee from Fort Lauderdale, FL. Marvin runs MB Systems of South Florida Inc. You may know Marvin at the host of the Podnutz Pro Podcast (see www.podnutzpro.com). We start out with one of Marvin's famous "Florida Man" news stories along with his own business origin story. Of course that leads to the general issue of dea…
 
Karl caught up his long-time friend Dave Seibert. Dave is a managed service provider, a Microsoft MVP, organizer of the SMB Techfest events, and much, much more. Dave is an internationally-recognized community builder. This includes his status as a Microsoft Influencer and his own ProTier Peer groups. On top of all that, Dave's whiz on LinkedIn and…
 
Host Karl talked to Abe Stein, Co-founder and General Manager at Matter365. Matter365 is a practice management solution for law firms, accounting firms, and SMBs of all kinds. It is built on top of Microsoft 365. As an experienced entrepreneur and sales leader, Abe has led Go-To-Market and business development for early stage and growth stage cloud…
 
Host Karl interviews Jim Goldman from Trava Security, Inc. Jim wrote the book on cyber security, literally! He is a nationally published author and frequently requested speaker and subject matter expert on relevant technical topics such as cybersecurity. He was a university faculty scholar at Purdue University, started a cybersecurity research lab …
 
IT/MSP Business Growth Coaching Services Host Karl interviews Ian Luckett from Innovate to Success. Ian Luckett is a multi-talented IT & MSP business growth expert with over 20 years' experience as a mentor, coach and business strategist. Over the years of working at various blue-chip companies holding a variety of senior positions, no one fits the…
 
Host Karl caught up with Paco Lebron from the MSP Unplugged podcast to talk about their upcoming LIVE event in Chicago - TechCon Unplugged. Juicy details at https://techconunplugged.com/. Paco Lebron is the CEO and Founder of ProdigyTeks Inc. an MSP located in the West Loop of Chicago. Paco also co-hosts MSP Unplugged, a live, weekly podcast for as…
 
Host Karl caught up with Ryan Morris from Morris Management Partners and the Secure Connections Podcast by IOTSSA. Ryan is a longtime member of the SMB IT Community and a well-known speaker and trainer in the industry. And, of course, he's one of the hosts of The Killing IT Podcast - https://killingit.smallbizthoughts.com. Ryan is the principal at …
 
Host James interviews Karl Palachuk from the National Society of IT Service Providers on their new initiatives and what they're up to. What is the National Society of IT Service Providers? A new IT-central professional association dedicated to education, professionalism, and advocacy on behalf of the SMB IT industry. For more information on NSITSP,…
 
Building an “Operating System” for your Business Brett Jaffe is a strategic coach and advisor for IT professionals. Host Karl caught up with him to discuss the topic of creating a business operating system. Over a period of 25 years, Brett has built and sold three companies (including an MSP, cloud reseller, and digital forensics business), led hun…
 
Host Karl interviewed Ali Imran from Boundless Digital. Boundless Digital provides a system for Managing Cisco Meraki Organizations. With the Boundless Digital service, one engineer can do the work of many, including automate the deployment, troubleshooting, and overall administration of Meraki organizations. Imran is a Solutions Consultant working…
 
Host Karl interviews Frances Moore from Inbay Ltd. Inbay provides more than just a "back office" NOC or SOC: They can provide almost all of your remove support. We discuss everything from hourly support to outsourcing major projects. Frances Moore is Marketing Director of Inbay Ltd, bringing more than 12 years of experience, marketing high-end lead…
 
Colin Knox, founder of Passportal, has launched a new venture called Gradient MSP. Gradient MSP is launching the first module of their data intelligence platform, focused on data hygiene and cleaning up all the dirty data that has accumulated in MSPs PSA solution. Colin has spent the past 20 years deeply embedded in the technology field. Founding b…
 
Host Karl talks with Alan Rihm from CoreDial - www.coredial.com. CoreDial is a leading provider of high-quality and scalable cloud communications, contact center, and video collaboration to more than 32,000 businesses. The company’s solutions are quickly and easily auto-provisioned through its CoreNexa™ platform, which seamlessly integrates with ot…
 
Host Karl caught up with Jason Bystrak from D&H Distributing. Jason is D&H's VP of Cloud and Services Cloud and XaaS is positioned to grow as more companies have been compelled to embrace digital transformation throughout the pandemic, moving greater amounts of their infrastructures and services to the cloud. Small to mid-size businesses have shown…
 
Host Karl interviewed Tom Watson, Channel Chief Advisor at NinjaRMM. Tom is a former owner of an MSP for 15 years. He's now with Ninja, working to deliver quality information to MSPs to help them grow their businesses and increase profitability. Tom is also the Co-host of NinjaRMM's MSP Live Chats webinar series, host of the MSP Breakthrough podcas…
 
Host Karl caught up with Mario Pirolozzi, VP of Sales at Zomentum, to talk about their Sales Acceleration Platform. Mario is a 10 year industry veteran whose career has been dedicated to assisting thousands of MSPs and IT service providers in their go-to-market plans, sales strategy, and execution. As a former VP of Sales for Datto, and current VP …
 
Host Karl caught up with Greg Edwards, founder of CryptoStopper, about the details of how Cryptoware works. He's a great source on this topic since he's built a product to stop ransomware in its tracks. CryptoStopper creates randomly-named files of random sizes to monitor in key locations. Then, they monitor those files as well as other activities …
 
Host Karl talks to ASCII CEO Alan Weinberger about his new book - The Doctor’s In: Treating America’s Greatest Cyber Security Threat. Of course, we also talked about the state of the industry and what's ahead for IT consultants. Alan book illuminate for the general public how important a Managed Service Provider is in maintaining the health of our …
 
Host James Kernan interviews Dave Scott from Scott Digital Marketing. Dave Scott is the Founder, President and CEO of Scott Growth Strategies. Dave has over 20 years of experience working with MSPs, Tech and IT firms and B2B companies. He pours his wealth of marketing knowledge into clients making sure they’re seen, heard and valued in the current …
 
More and more every day, you need privacy policies on your web site. These requirements change every day. How can you possibly stay legal and up to date? The quick answer: You pretty much can't. That's where Termageddon comes in. Host Karl interviewed Hans & Donata Skillrud from Termageddon. Termageddon aggregates privacy policies and generates val…
 
Host Karl talked to James Norrie from CyberconIQ. CyberconIQ takes a new approach to educating users about security - based on their demonstrated behavior. As we've all seen, pure education has limited success. This program helps users alter their behavior. Guest Dr. James Norrie is a Professor of Strategy and Cybersecurity and former Dean of the G…
 
Host Karl interviewed Rom Hendler, CEO of Trustifi Email Encryption Solutions. We start our discussion discussing what makes Trustifi different from other email security solutions. Trustifi provides email encryption delivered on a software-as-a-service platform. They provide both inbound and outbound email security from a single vendor. Most email …
 
Host Karl interviewed Guillaume Boisvert, Director for Product Innovation at Sherweb. The topic of the day is: Take Office Security to the Next Level. Guillaume has been instrumental in commercializing Sherweb’s Infrastructure as a Service solutions for public and private cloud. He has more than 15 years of experience developing and marketing web s…
 
Host Karl caught up with Tom Lawrence of Lawrence Technology Services. Tom runs a very successful IT consulting business - and uses YouTube as his primary marketing tool. That's a very rare thing, but Tom's been making videos since 2014. His channel has really taken off in the last few years. The "Lawrence Systems" channel is here: https://www.yout…
 
Host Karl sat down with Kevin Coppins, President and CEO of Spirion. Kevin wakes up every day on a mission to protect what he knows matters most—your sensitive personal data. With a team of passionate data privacy professionals at his back, Kevin is working to re-envision the culture of entire industries, putting privacy at the forefront where it b…
 
Host Karl interviews Eric Anthony, the founder of the hot All Things MSP Facebook page (https://www.facebook.com/groups/allthingsmsp). Eric also manages a YouTube Channel focused on his photography/videography hobby. Eric has been helping people with technology since high school. He has owned his own break/fix and managed services companies, spent …
 
Host Karl interviewed Ryan Denehy, Founder and CEO of Electric (www.electric.ai). Electric manages pretty much any cloud-based services for end users. Interestingly, they provide support via Slack, Teams, and Email - not through a client-facing ticketing system. Ryan explains that they primarily focus on SaaS management, device management, and netw…
 
Host Karl caught up with John Hammond, the Senior Cybersecurity Researcher at Huntress. Right at the start is Karl's favorite new term: Ransomware canaries. Here we discuss the Huntress "Hack_it 2021" event, March 22-24 online. In addition to an all-day "Hacking Windows" pre-day, the event features a variety of great hands-on training. You can see …
 
Host James Kernan interviews writer Kate Frank about the strategic use to writing as a marketing tool. Kate is a professional writer with decades of marketing expertise. She has a unique ability to tap into the genius of others and get their message on the page of a book or other media. Most people struggle with identifying their unique proposition…
 
Host Karl sat down with Pete Matheson for the second time in two months. Here we get an update on Pete's YouTube channel traffic and the lessons he's learned. Check out Pete's last appearance here: https://www.smbcommunitypodcast.com/2021/01/pete-matheson-using-video-to-grow-your-it-business/ Basically, Pete saw great opportunities with YouTube, so…
 
Karl and Mike get together for an update on security. As you know, 2020 was quite a year. There was new legislation at the state and local levels, primarily in response to an explosion of sophisticated attacks of ransomware. We went into a good deal of detail on new NIST and CMMC recommendations, as well as a major update on HIPAA. Mike Semel is a …
 
Karl caught up with a fellow CompTIA Executive Committee member, Pete Busam from Equilibrium Consulting. Pete and Karl sit on the Advancing Tech Talent and Diversity E.C. Pete Busam is the founder and owner of Equilibrium Consulting, LLC, a management consulting and outsourced marketing firm specializing in assisting channel and technology services…
 
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