show episodes
 
Here’s how to startup. Even when the world goes topsy-turvy. From one home office to another, Zendesk leaders chat with founders, CEOs, and makers on their startup journey. There’s rule-flipping, new dogma and recycling failure into growth. Plus, why customer experience is at the heart of success, as told by people who know unpredictability inside out. (That seems pretty helpful right now.)
 
Startup Grind is the world’s largest community of startups, founders, innovators, and creators. We bring like-minded yet diverse individuals together to connect, learn, teach, help, build, and belong. We do this daily through our local events, flagship conferences, startup program, partnerships, and online media + content - collectively reaching over 3.5 million individuals worldwide.
 
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show series
 
In this episode, we reflect on how two startups navigated a rocky year. Our hosts, Pedro Muller and Tara McCann, handpick their favorite moments with past guests from TravelNest and Wavy. Both businesses found unique ways to grow, even during the pandemic. Find out some of their top lessons, including: Switching strategies in times of crisis Ways t…
 
Henry Ward is the CEO and co-founder of Carta, a company that continues to revolutionize the way founders, investors, and employees manage equity and ownership. Since founding Carta in 2012, Carta has grown to manage hundreds of billions of dollars in equity. Companies including Intercom, Samsara, and Flexport trust Carta to provide things like fun…
 
Steve Hoffman (Captain Hoff) is the Captain & CEO of Founders Space, one of the world’s leading startup accelerators. Founders Space was ranked the #1 incubator for overseas startups by Forbes and Entrepreneur Magazines. Hoffman is also a venture investor, serial entrepreneur, and author of several award-winning books. These include “Make Elephants…
 
In our first episode recorded on Clubhouse, we invited the Co-Founders of OneSkin onto the show. OneSkin develops products to improve “skinspan”, and was founded by Brazilian entrepreneurs, Alessandra Zonari and Carolina Oliveira. Join their conversation with Zendesk’s Pedro Muller to learn: The unique challenges of growing a startup in a new count…
 
Leena Nair is the first female, first Asian and youngest ever CHRO of Unilever and member of the Unilever Leadership Executive (ULE). Under her leadership Unilever has achieved a 50/50 gender balance across global leadership, led the design and implementation of progressive new working practices and models. She has continued to lead a pioneering ag…
 
Carlos Gonzalez de Villaumbrosia is the CEO and Founder of Product School, the global leader in product management training. Since 2014, the community has grown to more than one million people. In this episode, Carlos shares his experiences from the digital product world, in a conversation with Shawna Wolverton, Executive Vice President of Product …
 
Christoph is the Co-Founder and Co-CEO of performance management platform, Kaizo. An entrepreneur and investor with a passion for ecological innovation, he’s also kicking goals with non-profit City AI, and the revolutionary domain name marketplace DAN.COM. In this episode, Christoph is in conversation with Zendesk’s Pedro Mueller. Find out: Kaizo’s…
 
Pedro Sorren is the founder of Atman, an early-stage venture capital firm. The firm has seeded category-defining companies, like Coinbase, Instacart, GitLab, and Webflow. In this episode, Pedro shares a virtual espresso with Zendesk’s Pedro Muller. Listen to the pair chat about: Why the venture capital industry needs innovation Entrepreneurship in …
 
Finimize is working on making finance a breeze. The London-based startup gives people information and tools that empower them to make smarter decisions about finance. In this episode, Founder and CEO, Max Rofagha, is in conversation with Zendesk’s Tara McCann. Learn about: Putting in the grind to reach critical mass The power of driving community a…
 
Phil Libin is the Founder and CEO at mmhmm, the app that allows you to level up your remote presentations, making high-quality video content in minutes. To date, Phil has raised over $30M for the company from an incredible investor base including Sequoia, Kevin & Julia Hartz, Tony Fadell, Instagram’s Kevin Systrom and Mike Krieger and Brianne Kimme…
 
In 2019, legal cannabis business sales hit an all-time high of $12 billion. In this episode, get insights on being the first in a fresh industry. Hear Justin Hall, Founder and CTO of Bud.com, in conversation with Zendesk’s Pedro Muller, as he clears the smoke on building a cannabis startup. Find out: The blazing journey of bud.com, starting with a …
 
Stefano is a project management practitioner and an academic with 20 years of experience, and the designer of the Team Alignment Map. He has been leading digital projects for Swiss-based companies Rothschild and Pictet; advising cross-functional leaders and teams for Richemont, the World Economic Forum, Applied Materials and HSBC; teaching and doin…
 
Unstack is a no-code marketing platform for startups. It aims to replace systems like WordPress with all the tools that teams need to win in the digital economy. Learn about Unstack’s journey direct from Founder and CEO, Grant Deken, as he chats with Zendesk’s Tara McCann on: Identifying the problem and building the ultimate solution The power of b…
 
As the CEO of Skillshare, Matt Cooper believes that learning is transformative — individually, socially, economically. Skillshare's mission is to connect life-long learners everywhere and build a more creative and prosperous world. Before joining Skillshare, he was the CEO of Visually, an online marketplace for creative work that was acquired by Sc…
 
Defy is an early-stage focused venture fund based in Silicon Valley. In this episode, Madison McIlwain, a Partner at Defy, catches up with Pedro Muller, GM of Startups at Zendesk. The pair discuss Madison’s journey from growing up chatting entrepreneurship at family meals, to transitioning out of the corporate world. Learn about: The role of Ventur…
 
Chris Do is an Emmy award winning designer, founder and CEO of Blind, Inc., where he oversees the creative and strategic direction of the company. He is also the founder of The Futur—an online education platform with the mission of teaching 1 billion people how to make a living doing what they love. Mr. Do currently serves on the board and is an ad…
 
Vindi is a leader in payment solutions in Brazil. The startup was one of the first SaaS businesses in Brazil, and was recently acquired when it hit $33 million in valuation. Co-Founder and CEO, Rodrigo Dantas, is in conversation with Maira Gracini, Senior Director of Marketing LATAM at Zendesk. You’ll get insights on: Challenges unique to growing a…
 
Misha de Sterke is partner at Innoleaps, managing the corporate innovation activities for Fortune 500 companies globally. Keynote speaker, nominated entrepreneur and lecturer at Universities. He is a corporate innovation and startup expert and has extensive experience. In the corporate world as an interim manager and staff advisor on digital transf…
 
Mary Louise Cosmetics is a natural and organic skincare brand. Founded in 2017, CEO, Akilah Releford, was inspired by many of the homemade beauty remedies used by her grandmothers. So, she started the company in her university dorm room. In this episode, hear Akilah in conversation with Marissa Tree, Zendesk’s Senior Director of Public Relations. L…
 
Dispatch Goods is a zero-waste alternative for restaurant delivery. The startup provides reusable to-go containers for restaurants, so customers always have a sustainable option. Join CEO, Lindsey Hoell, in conversation with Zendesk’s Corporate Social Responsibility Director, Todd Lineart. Get insights on: Taking action to support business to be mo…
 
Fenton created the online social hospitality network, the Couchsurfing Project which he began working on in 1999. Couchsurfing currently has over 15 million members worldwide. Fenton served as executive director of Couchsurfing until 2012 and the founding chairman of the board. Since exiting his position as CEO of Couchsurfing, he has also been a p…
 
Everyone knows the value of understanding your product market fit. But getting there is never straightforward. For this live episode, we’re delighted to share a recording of a Zendesk webinar, in partnership with Pendo. Listen for insights and practical advice from two product experts: Mike Gozzo, VP of Product at Zendesk, and Eric Boduch, Co-found…
 
Wavy aims to bring simplicity to hair and beauty salons. It’s a simplified cash register app and booking app solution that gets to the heart of what counts: saving time. Join Victor Lebeau, CPO & Co-Founder in conversation with Prelini Udayan-Chiechi, Zendesk’s VP of Marketing for EMEA on: Why agility is vital in order to respond to shifts in custo…
 
LeaseQuery is a cloud-based lease accounting software. Its CEO and Founder, George Azih, took the idea from a one-person startup to a thriving company with 180 employees—in less than six years. The entrepreneur talks with Zendesk for Startups whiz, Brad Bowery, on The rollercoaster journey towards record-breaking growth Getting to the heart of unde…
 
Finland-based Puro.earth is a marketplace for carbon removal that’s aiming to accelerate the development of emerging carbon net-negative companies by verifying the net negative impact of these companies, and connecting them with corporations seeking to reach Net Zero targets. Through its marketplace, Puro.earth is aiming to build a self-sustaining …
 
Freshly is a meal delivery service that not only provides nutritious meals, but cares about reducing the food waste caused by the grocery supply chain. In this episode, CEO and Co-Founder, Michael Wystrach, chats with Zendesk’s Chief Marketing Officer, Jeff Titterton, on Freshly’s unique journey hacking the food industry. Together, they dish insigh…
 
Kendrick Nguyen has a wealth of experience in finance and law, but his heart lies in cryptocurrency. He barely talks about his personal life, but he revealed that his past is what led to him being interested in the world of entrepreneurship. So far, his dream of helping private companies raise funds has continued to be fulfilled since in the last t…
 
TravelNest is on a mission to reinvent the way hosts market their rental properties. The Edinburgh-based startup solves the problem of low occupancy by improving visibility and boosting bookings. From one Chief Operating Officer to another, TravelNest’s Rebecca Moore and Zendesk’s Peter Lorant get together (virtually) to chat: The fast-growth journ…
 
In 2020, a couple of bright and compassionate Yale students decided to do something about the captive $1.2B prisons telecommunications industry. They founded technology nonprofit, Ameelio, to provide free communication tools for incarcerated people to connect with their families and loved ones. Learn from Co-Founder, Uzoma Orchingwa, on: How Ameeli…
 
In the United States, 93% of people who experienced police brutality, but did not report it. The independent service, Raheem, is working to change that. Raheem builds tools for communities to report and track police, and leverages open complaint data to find ways to respond to conflict with care. In this episode, learn important insights from Found…
 
SC Moatti is a technology visionary, venture capital investor, and bestselling author of Mobilized, an insider’s guide to the business and future of connected technology. While working at Facebook, Trulia and Nokia, SC has built mobile products that are used today by billions of people -one of them received an Emmy nomination. Andrew Chen, one of U…
 
Oliver Percovich first skated in an empty pool at the age of six, while growing up in Papua New Guinea. In 1995 he competed in the Mystic Cup, an international skateboarding contest in Prague. Prior to a life-changing move to Kabul, Oliver worked at the Centre for Risk and Community Safety on emergency management projects for various Australian gov…
 
Code for America believes the two biggest levers for improving people’s lives at scale are technology and government. Since 2011, the non-profit organization has been helping state and local governments serve communities better to ensure that technology is simple, fast, and effective. In this episode, CEO, Amanda Renteria, shares how their team of …
 
Ben Branson is the Founder of Seedlip and Æcorn Aperitifs, the world’s first distilled non-alcoholic spirits and aperitifs. He gained inspiration from his family’s 300 years of North Lincolnshire farming heritage, and grew up alongside his two younger brothers, eights dogs, horses, rabbits and guinea pigs. Stoically a country boy, Ben now lives wit…
 
Brad Feld lives in Boulder, Colorado and Homer, Alaska with his wife and is on a quest to run a marathon in every state in the US.Brad has been an early-stage investor and entrepreneur since 1987. Prior to co-founding Foundry Group, he co-founded Mobius Venture Capital and, prior to that, founded Intensity Ventures. Brad is also a co-founder of Tec…
 
From supercomputers to innovating at incredible speed, Alex Dreiling’s work at Clipchamp may sound like something from a Douglas Adams novel, but his successful startup began with an everyday idea and a down-to-earth attitude. He shares that they created something no one else was doing, and managed to take it from an idea they had over lunch – to r…
 
Eric originally hails from Lawrenceville, Georgia. While he’s moved around the country a bit, Atlanta has always pulled him back. He currently lives with his wife, Shirley, and their dog, Maize, in Atlanta, Georgia. The Co-founder and COO at Flatfile, whose mission is to remove barriers between humans and their data. Hundreds of enterprises use Fla…
 
Maximilian Tayenthal is co-founder and CFO of N26. Together with his business partner and friend Valentin Stalf, he has built one of the fastest-growing mobile banks in the world. Their vision is to create a bank that 100 million people around the world love to use, giving people the power to live and bank their way. Previously, Max worked in a var…
 
After growing up in Cairo, Egypt, she earned a PhD in Cambridge University, and then joined the MIT Media Lab as a research scientist, where she spearheaded the application of emotion recognition technology in a variety of fields, including mental health and autism. She left MIT to co-found Affectiva and is a passionate advocate for humanizing tech…
 
In 2020, Forbes Cloud 100 list is at its most impressive, with a record 87 companies valued at $1 billion or more. In this episode, we sit down (virtually) for a candid chat with two Cloud 100 leaders. Hear Archana Agrawal, Chief Marketing Officer at Airtable, and JD Peterson, Chief Growth Officer at Culture Amp in conversation with Zendesk CFO, El…
 
Amy is Co-founder, former President, and a current board member of Medallia, a public enterprise SaaS company that pioneered Experience Management and is the leader in helping organizations capture and act on customer feedback. At Medallia, Amy built and ran many key functions from Marketing and Sales to HR and Talent Acquisition. Since its foundin…
 
Howie Liu is co-founder and CEO of Airtable, the platform democratizing software creation. Over 60,000 organizations, including half of the Fortune 1000, currently use Airtable to power their most ambitious operations. Launched in 2015, Airtable has raised over $70M in venture funding, and was recently added to Forbes’ “Cloud 100” list of the priva…
 
Morgan DeBaun, Founder & CEO of Blavity. Fresh out of college, she headed to Silicon Valley to learn from the best and brightest about Product Management and Design. The St. Louis native became a growth hacker and small business advisor to aspiring entrepreneurs. In 2014, she launched Blavity - the largest media startup and lifestyle brand for blac…
 
Ryan Smith co-founded Qualtrics in 2002 with the goal of making sophisticated research simple. As CEO, he has grown the company from a basement startup to one of the fastest-growing technology companies in the world. Qualtrics has more than 8,500 enterprise customers including over 75% of the Fortune 100, 1,800 colleges and universities worldwide, …
 
Scott Belsky is an executive, entrepreneur, author, and investor (and all-around product obsessive). He currently serves as Adobe's Chief Product Officer and Executive Vice President, Creative Cloud. Scott's passion is to make the creative world more productive, connected, and adaptive to new technologies. Scott co-founded Behance in 2006, and serv…
 
Lessonly is powerfully simple software that helps teams learn. Co-Founder and CEO Max Yoder chats with Zendesk’s Tiffany Apczynski on all things empathy. They explore how education can be used to build the new generation of leaders that the world needs. Tune in to hear the pair talk: Tying ROI and behavioral change to software How to boost confiden…
 
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