show episodes
 
Travel industry veteran Shane Whaley talks with tour/activities business owners and managers. He uncovers their personal stories on how they got started, dealt with challenges and achieved success. Tourpreneurs open up and share their tips, insights, morning routines, resources, inspiration and success stories with you. We even talk about nightmare situations and how they were overcome. If you operate a tour business or plan on starting one, this podcast is for you.
 
Do you love travel? Are you always searching for the absolute best experiences? Join us each week for an insightful chat with some of luxury travel’s most iconic people. We’ll interview travel experts like Robert Bowe who has been part of the guest experience at Ashford Castle for 33 years; Jamie Gaymer, the lead conservation manager at an ultra-luxe safari lodge; or the Owners and General Managers of some of the world’s top hotels like Amangiri, Canaves Oia, and Zannier Hotels. You’ll leave ...
 
I didn’t set out to become a paid speaker or a professional podcaster. But those things happened. And it all began the day I started telling one simple personal story. You have a story like that. On The Aaron Schlein Story, I share everything I learn about building your personal network, expanding your influence, and monetizing your expertise. It all starts with that ONE damn story.
 
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show series
 
Our guests discuss how tour operators can facilitate conversations toward understanding diverse history. They also explore how tour operators can discuss historical issues on tours effectively and safely. They consider engaging travelers who discover an unpleasant aspect of their ancestors’ history while on a historical tour. Or podcast guests also…
 
This week we’re exploring the most remote corners of the world. In Antarctica - heading deep into the continent to uncover the South Pole. In the Pacific - diving the depths of the Mariana Trench, and in the tropics - visiting uninhabited islands that few people have ever stepped foot on. All this and more can be had with the advent of Expedition Y…
 
Today… we’re going skiing! And not just in Colorado, or Utah, or California - but all over the world from Chile, to Japan, to Italy and France. Our guests today are the brother and sister team, Rick Reichsfeld and Richelle Blanken. The duo grew up skiing competitively, both raced in college, and then Richelle even raced professionally. When Richell…
 
Today on Tourpreneur we hear from three listeners who attended the TIS Seville. What did they learn? And what are they going to do differently in their businesses as a result of attending? TIS is a new one for me so here is the official blurb. 'Tourism Innovation Summit is aimed to help tourism and travel industry to face all those short and long-t…
 
I’m so excited today to be speaking with travel lover and true renaissance man - Bill Bensley. If you haven’t heard of Bill, you’ve CERTAINLY heard of some of the hotels he’s designed. World renowned projects like Capella Ubud, Four Seasons Tented Camp, Shinta Mani and more. Before any of these were notable on the world’s stage, before any of them …
 
Evan, Billy, and Amada discuss digital marketing tips for tour operators, SEO best practices, Google Ads, and customer communications. They explore how by integrating AI chatbots, SMS chat, and live chat systems tour operators can enhance the customer communication experience. They share their advice for collaborating with marketing agencies and hi…
 
We’re taking you on a journey today to the inspirational country of Rwanda. While not often first on the list of most travelers, those who make it here are absolutely captivated by the people, who have rebuilt their lives and their country so authentically. After a warm welcome, visitors to this nook of Africa will then be further blown away by lik…
 
Today we find ourselves strolling along the coastlines of Taormina, the historical walkways of Palermo, and in the shadow of the gorgeous Mt. Etna. I’m so excited to be chatting with my friend, Barbara Iaccarino to dive into the fascinating island of Sicily. Any mention of Sicily conjures up mafiosos eating cannoli and stunning coastal vistas - but…
 
I’m so excited today to be chatting with the CEO of a place that is near and dear to my heart, Canyon Ranch. Canyon Ranch is a pioneer in the wellness industry, a place where you can get away from the stress of everyday life and focus on what is most important. That focus is different for everyone who visits the ranch - whether you need a mental br…
 
Social media expert, Social Tonic's Shawn Teasley is joined by tourism marketing expert Chris Torres along with tour operators Alan, and Amber to discuss the fine details of Facebook marketing for tour operators. They discuss the top three things tour operators should know before working with marketing agencies and demystify the secrets behind maki…
 
Today we’re soaking up some island vibes in the British Virgin Islands. So, imagine yourself on the island of Virgin Gorda, with swaying palm trees in the background, a pain killer drink in hand, and some of the most stunning views in the Caribbean. Now open your eyes and you’ll find yourself at the Rosewood Little Dix Bay. Dig a little deeper and …
 
In this episode of the Tour Operator Start-Up Series, Sita, Ripley, and Danielle Desir discuss how to build a podcast to expand your brand. They break down the basics of creating a podcast and how Tour Operators can use it to generate passive income. They brainstorm how Sita and Ripley can go back to their brand’s roots to develop podcast content a…
 
In part 5 of our blogging for tour operators guide, tourism marketing expert Dorene Wharton joins us to share her secrets to writing successful SEO-friendly blog posts. She explains why Google keeps changing its algorithms. She discusses how tour operators can successfully navigate Google’s E-A-T guidelines and shares her best practices for keyword…
 
I’m so thrilled today to be speaking with travel Guru, Wendy Perrin. When I first met Wendy, I was totally fan-girling, and was even more surprised when I asked her to come on the show and she enthusiastically and quickly said.. Yes! I’ve since found that this enthusiasm defines Wendy. From her desire to help promote travel, to excitement about lea…
 
Trish Higgins bought Cap’n Fish’s cruises in idyllic Boothbay Harbor, Maine: known for its puffins, whale-watching, and picturesque lighthouses. So what could go wrong? For starters, she signed the docs for her new tour business just days before the COVID-19 epidemic shut down most of the country, adding a totally new and unforeseen obstacle to tou…
 
Today we’re visiting the most bio geographically diverse country in the European Union to explore dazzling waterfalls, UNESCO protected medieval villages, snow capped mountains, and sandy black sea beaches. But you may have never heard of these treasures as they are all hidden in plain sight, behind the large as life myth of Bram Stoker’s Dracula. …
 
Today you’ll come face to face with a polar bear, see a herd of twenty elephants passing by your picnic setup, and hear the wings flap of 500,000 monarch butterflies. The topic of today’s show is nature travel, and my guest is Ben Bressler, Founder and CEO of Natural Habitat Adventures - a company that achieves their mission of conservation through…
 
Imagine yourself floating in crystal clear, turquoise waters with fringes of palm trees rustling in the breeze, and not a soul in sight. This may sound like a fantasy but it happens with regularity in the Maldives. This gorgeous chain of atolls sprawling across the Indian Ocean is one of the best places on the planet to disconnect and feel immersed…
 
In this episode of the Tour Operator Start-Up Series, Sita, Ripley, and Nancy discuss how She Shapes History Tours can leverage social media as marketing tools to attract attention. They explore how Sita and Ripley can use their values and advocacy for social media to create content that will engage their demographic audience. They discuss differen…
 
I’m excited to take you to one of my favorite countries today, the Sultanate of Oman. Located on the edge of the Arabian Peninsula, this hidden gem boasts rugged mountain ranges bursting with roses, terraced orchards of pomegranates, vast sand dune deserts, and date palm fringed oases dotted with crystal clear limestone pools of water. One of the b…
 
We’re shaking it up today with a panel of experts on one of my favorite countries, Thailand! Together we’ll explore the bustling capital of Bangkok, stunning national parks, and the culture of this fascinating country. Our guests today are: James Beard Award Winning Chef, Andy Ricker, who lives in Chiang Mai and is an expert in Northern Thai cuisin…
 
Today we’re whisking you away on a captivating journey aboard the Venice Simplon Orient Express. With a history dating back to 1883, this train route has transported aristocrats and historic figures like Tolstoy, Trotsky, Marlene Dietrich, and Lawrence of Arabia. Many of the cars of the Venice Simplon are original cars from the 1920s and all are pa…
 
Today’s show is about Alaska and two of it’s top luxury lodges, Winterlake and Tutka Bay Lodge. But it’s also about so much more! Our guest is owner and chef, Kirsten Dixon and after our recording I was asking her to be my mentor! Alaska is a destination that captures the imaginations of people from all over the world. It’s pristine beauty and rugg…
 
Tour Operator Tom Barclay Matchett reveals how he went about growing a bespoke private tour business and provides his insight into the creative side of engaging business and guests through storytelling. He walks us through the genesis of The London Storyteller tour business and how he designs his different bespoke tours, with themes ranging from 00…
 
Today we’re traveling the globe searching for unexpected experiences, off the grid lodges, and truly customized adventure activities. One of my favorite places to look for this unique combo is to my friends at Eleven Experience. With Eleven you don’t have to sacrifice the comforts of luxury to experience some of the world’s most breathtaking landsc…
 
Arival 360 2021 postponed to January 2022 - The Tourpreneur Take. Shane shares the sad news that Arival has been postponed to January 2022. He walks you through what this means for those of us who are registered. Shane also shares more about upcoming episodes and why you should join the Tourpreneur community if you are looking to create, launch and…
 
Today we’re whisking you away to Scotland, the land of castles, whiskey, and tartan. But there’s more to experience here than just the typical stereotypes. Whether you’re coming for magnificent neolithic ruins, to cycle across the country, or to revel in some of the most authentic festivals you’ll find anywhere in the world - Scotland has something…
 
How to start a tour company - our guests Sita and Ripley are back on the Tourpreneur Podcast to share their experience leading their first tour and the feedback, insights, and lessons they learned from it. They describe how the test tour did not go as smoothly as they had envisioned it and discuss one important aspect they need to include in their …
 
Instead of diving into a gorgeous hotel or fabulous destination, we’re jumping headlong into the nuance of family travel with my partner, and one of the world’s top experts, Magali Dechelette. So often our clients think that kids need to be in their teens to enjoy Europe, or that family travel is just too difficult. So we’re here today to dispel th…
 
Our guest today is Robin West, Vice President and GM of Seabourn Expeditions - one of the first ultra-luxury companies to dive into expedition cruising. Whether you find yourself in a state-of-the-art submarine, basking in the Northern Lights, enjoying a gourmet meal onboard, exploring the untouched coastlines of Greenland, or indulging in a world-…
 
With Canada re-opening its borders soon to tourism, I’m excited to welcome our first Canadian guest on the show. We’re headed into the countryside of Quebec today to chat with Jason Stafford of Manoir Hovey, one of the top hotels in all of Canada. Though it’s set in French Canada, Manoir Hovey was actually designed after George Washington’s estate …
 
Today we travel to a very special corner of the world, called Ballyfin. Set amongst lush, green, rolling foothills, an hour outside of Dublin, Ballyfin drips with history, beauty, and charm. Over the last two hundred years this mansion has been a family home, hosted glamorous parties for nobility, and used as a boarding school before falling into d…
 
We’re heading to Southern California today, to be whisked away from all our worries and unhealthy influences at Cal-a-Vie Health Spa. Cal-a-Vie is situated in a sun-dappled valley just north of San Diego. When arriving here you’ll be greeted by lavender fields, sunflowers, and vineyards and then treated to some of the best service and luxury accomm…
 
Today we’re journeying to the historic lands of Germany. What was once a country of independent principalities, is today a major European power. But those individualistic roots still shine through - in the art of winemaking outside Geisenheim, in the intricate porcelain craftsmanship of Saxony, and the friendly competition to make the best local va…
 
I’m thrilled to take you back to New Zealand today, the home of the worlds most magnificent landscapes, the cuddliest kiwi birds, and heart-pumping adventure activities. Specifically we’re learning about some of the country’s top luxury lodges - Kauri Cliffs and Cape Kidnappers on the North Island and Matakauri near Queenstown. Whether you’re helic…
 
Host Shane Whaley is joined by Fat Tire Tours and bike tour business owner Emilie to discuss Fat Tire Tours’ initiative to create a community and booking platform for bike tour operators worldwide. Our guests reveal what inspired the company to start the project and share what they learned about the bike tour industry during COVID-19. They highligh…
 
Today we’re discussing the regions of Normandy and Brittany - a land that has hosted Vikings, Celts, and Roman Invaders. While Normandy is certainly steeped in the emotional remains of WWII - it is also a beautiful reminder of the freedom we all enjoy today. Digging a bit deeper here you can find delicate lace, superbly fresh mussels, ancient megal…
 
Today we’re discussing three gorgeous landscapes dotted across the country of Chile, with one of the owners of the iconic Tierra Hotels, Ellen Marie Guidera. Tierra Hotels are more truly lodges than hotels - with gorgeous architecture built to blend into the landscape, the friendliest local guides to make your stay unforgettable, and world class sp…
 
The Tour Operator Start-Up is back. We take you behind the scenes of a tour business start up - each month we check in with She Shapes History hosted by Nikki Padilla Rivera. Each month you can join your host, tourism expert Nikki Padilla Rivera as we explore how Sita and Ripley went from the world of academia to building their own tourism company …
 
I’m so excited to take you around the world to the fascinating destination of China. In a country so vast and so varied - you could presumably stay for months and still barely scratch the surface. So here to help us decode what a trip to China could look like, is Mei Zhang. Mei grew up in the western city of Dali in the Yunnan province. After gradu…
 
We’re headed to the countryside today, deep in the heart of Vermont to chat with John Graham, the Managing Director of Twin Farms. Thinking of Vermont conjures up images of fall foliage glinting fiery orange, red, and gold. You might also smell sweet maple syrup or warm apple cider, and imagine yourself in an historic general store, covered bridge,…
 
Today we’re discussing the multi-faceted destination of Mexico. If you’re not reevaluating what you think you know about Mexico by the end of this episode we’ll have to have a chat! Whether you’re witnessing the miracle of the monarch butterfly migration, hiking the Copper Canyon, eating mole in Oaxaca, or swimming with whale sharks - you’ll be enc…
 
I’m thrilled to take you on a journey around the world to the countries of Zambia and Madagascar today. While most safari goers think first of South Africa or maybe Kenya - Zambia offers a wilder experience. One where you can dip your toes in the sand of the African bush, experience wildlife eye to eye, and immerse yourself in untouched wilderness.…
 
Today we’re headed back to Costa Rica - but this time deep into the jungles of Turialba and the Osa Peninsula. Our guests today are Luz Caceres and Roberto Fernandez - owners of Pacuare Lodge and Lapa Rios. Both lodges offer incredible experiences like white water rafting to check-in, close up encounters with nature, and insights into indigenous cu…
 
I’m excited to welcome our guest today, Vincent Billiard, the General Manager of the fabulous Rosewood Hotel de Crillon in the beating heart of Paris. With it’s official designation as a Palace Hotel - a marker of the finest service and luxury anywhere in the city, you’d think Hotel de Crillion could err on the extremely traditional side. But it do…
 
Today we visit the magical Kingdom of Bhutan. My guest Sally Baughen is the General Manager of five newly built Six Senses lodges situated across five diverse valleys - rich with experiences, natural beauty, and surprising new ways to look at life. Though you can visit each lodge independently, the wellness gurus at Six Senses have designed it as a…
 
Today we’re diving into the paradox that is the country of Israel. In such a small nation you can be surrounded by tech entrepreneurs, holy men and women from multiple faiths, geopolitical conflict, world class nightlife, and natural wonders like the Dead Sea AND the Mediterranean Sea. To try to unravel some of this beautiful complexity, we have th…
 
I’m excited to have Alejandro Bataller with me today, to discuss his family business - SHA Wellness - a beautiful property set on the cliffs of the Mediterranean coast near the charming villages of Alicante, Spain. SHA is actually a hybrid between a top notch luxury hotel and a cutting edge medical and wellness clinic. The vision came when Alejandr…
 
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