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The Press 1 For Nick podcast is both educational and engaging. Each episode offers listeners a dynamic blend of insightful stories, best practices, and invaluable lessons that are focused on Customer Service and Customer Experience. On this podcast, Customer Service and CX expert Nick Glimsdahl, and his guests – each with a unique wealth of knowledge – include leaders from a variety of backgrounds and industries. ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ 𝐆𝐄𝐓 𝐂𝐎𝐍𝐍𝐄𝐂𝐓𝐄𝐃: 🌍 LinkedIn: https://www.linkedin.com/ ...
 
My Mantra: Make Money from Marketing...use that Money to buy Multi-family and Multiply Money :-) I am obsessed with few “M’s”… Marketing (marketing/sales coaching, consulting and professional services agency operating under my company Core Funnels Inc) built on the principles of magnetic direct response marketing Multi-family (72 units cash flow Real Estate Apartments portfolio I own and manage under company Be Home Apartments Inc. & coaching/training provided under my program Cashing Doors) ...
 
Have you ever wondered why some businesses thrive and others take a nosedive? Most business owners don’t ever think about their exit strategy until it is too late. And why do some businesses exit for maximum value; others sell for pennies on the dollar; and some don’t sell at all? Welcome to Exit Rich, hosted by seasoned M&A advisor, Michelle Seiler Tucker, dedicated to helping you on a path to your next adventure, or retiring rich and exiting for the price that you’ve dreamed of and deserve ...
 
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Medical Patient Privacy in Cannabis with Elizabeth Litten and Fox Rothschild today on NCIA's Cannabis Industry Voice only on Cannabis Radio. Elizabeth G. Litten, Partner and Chief Privacy & HIPAA Compliance Officer at Fox Rothschild. Named one of New Jersey’s leading health care attorneys by Chambers USA, Elizabeth serves as national and regional c…
 
Aja talks about: · What makes the Spartan Race so unique · How to keep the brand consistent over 200 races · The Importance of Community The book that has influenced Aja the most in the past year: · Be our Guest: Perfecting the Art of Customer Service https://amzn.to/3ifcfH9 Her note to all CX professionals: “Know your value. You are not “just” cus…
 
Building New Foundations in the Cannabis Industry with Elise Serbaroli, Kelly Perez, Debra Borchardt, and Christine De La Rosa. Today we’re going to talk about an important new white paper series called Building New Foundations in the Cannabis Industry: Creating Gender Parity through Ownership, Leadership, Boards, Pay Equality, Branding, and Capita…
 
Scott talks about: · What it means to be ICONIC · Why companies run from their own uniqueness. · How you should “Go Negative” The book that has influenced Scott the most in the past year: · Be the Best at What Matters Most: The Only Strategy You Will Ever Need https://amzn.to/3hobA5B His note to all customer service professionals: “If I were being …
 
Medicine of Cannabis policy paper with Paloma Lehfeldt, Paul Muchowski, Vireo Health/Defined Research today on NCIA's Cannabis Industry Voice only on Cannabis Radio. As one of the only physician-founded, physician-led medical cannabis companies in the world, Vireo Health collaborates with research organizations to better understand medical cannabis…
 
Antonia talks about: · The importance of building a world class culture first · What it means to emotionally engage with your customers · How to differentiate on brand experience The book that has influenced Antonia the most in the past year: · Prosperity: Better Business Makes the Greater Good: https://amzn.to/35XMFAK Her tip to power meaningful c…
 
Incunabulum Inc. with Kathee Brewer today on NCIA's Cannabis Industry Voice only on Cannabis Radio. Kathee Brewer is the editorial director for Incunabulum Inc., including award-winning publications including mg Magazine and CBD Today. Kathee is an award-winning journalist, author, and Air Force veteran, and has covered everything from dog shows to…
 
Darren talks about: · What people say about UX · How to decipher between a real UXer and a fake one · How to seamlessly connect UX and CX The book that has influenced Darren the most in the past year: · Multipliers: How the Best Leaders Make Everyone Smarter: https://amzn.to/3qnWb9w His note to all customer service professionals: “Ascribe to Excell…
 
Byers Scientific with Marc Byers, Founder and President, and William Vizuete, Chief Scientific Officer, today on NCIA's Cannabis Industry Voice only on Cannabis Radio. Odor emissions, which is purely a regulatory issue that doesn’t seem to impact the product itself, so we talk about why emissions and odor at cultivation sites are an environmental a…
 
Howard talks about: · What it means to be digitally driven · Why Executives grimace when you want to focus on CX · How to prioritize your Digital Transformation The person who has influenced Howard the most in the past year: · Shep Hyken - Cult of the Customer · Tom Goodwin - Digital Darwinism His note to all customer service professionals: “You ar…
 
Product safety in cannabis with Terra Vera CEO and Co-founder, Carlos Perea today on NCIA's Cannabis Industry Voice only on Cannabis Radio. Terra Vera an agricultural technology company offering innovative solutions to replace conventional pesticides and increase product safety and consumer confidence within the agriculture industry. Carlos is a se…
 
Jane talks about: · Lessons she learned from her Dad · Talks about her time on Undercover Boss · The importance to taking caring for your people The person who has influenced Jane the most in the past year: · Chick fil a – They are the best out there in Customer Service. · Dare to Serve by Cheryl Bachelder: https://amzn.to/3pwKLzP · Thanks for Comi…
 
Movement in Congress In Cannabis Policy Reform with Michael Correia and Michelle Rutter Friberg today on NCIA's Cannabis Industry Voice only on Cannabis Radio. Host Bethany Moore checks in with NCIA's D.C. team about the most recent movement in Congress in cannabis policy reform. NCIA's Director of Government Relations, Michael Correia, and Deputy …
 
The Interview Discusses: The state of the NYC real estate market and why he believes it will quickly become a seller’s market. Areas outside of NYC where he is currently finding compelling long-term investment opportunities. His firm Serhant which he launched in the beginning of the pandemic. The process he takes when branding properties including …
 
Michael talks about: · What CX has to do with better experience in the contact center · How to improve employee retention · How training in the contact center is different than general CX The person who has influenced Michael the most in the past year: Art Ginsler’s book: Art’s Principles – 50 years of hard-learned lessons in building a world-class…
 
Weediatrics with Erin O’Hearn today on NCIA's Cannabis Industry Voice with Bethany Moore only on Cannabis Radio. Erin has a passion for producing thought-provoking, compelling, and entertaining films with storytelling that delves into significant social issues. After graduating from Cornell University, she worked in the corporate communications dep…
 
Chris Voss - World's #1 Negotiation Coach, Bestselling Author "Never Split The Difference" - CEO at The Black Swan Group, Ltd - Part 2 of 2 [Negotiation] Chris talks about: · What is mirroring and why it works? · What is the beauty of silence? · How do you get comfortable being uncomfortable? · What is the importance of visualization? · What tactic…
 
Chris Voss - World's #1 Negotiation Coach, Bestselling Author "Never Split The Difference" - CEO at The Black Swan Group, Ltd - Part 1 of 2 [Negotiation] Chris talks about: · How long do you have to make that first impression? · How did you make your first impression count? · How do I get the customer who is fired up to calm down and get them to tr…
 
How company culture within the cannabis industry looks with Cassandra Michaud of Elev8 on NCIA's Cannabis Industry Voice only on Cannabis Radio. Cassandra is a marketing professional who has worked in various retail management positions, strategizing business development and sales training to drive record-breaking revenue margins. Since then, she b…
 
Paul talks about: · The Fireside Chats Without The Fires Podcast · Why some managers only see their employees vs. family · Why he sees his employees as a sports team The person who has influenced Paul the most in the past year: Limitless by Jim Kwik His note to all customer service professionals: “Be authentic to the customers’ needs.” Transcript: …
 
Success in many different aspects of life requires time, effort, and lots of patience. Coming to America with only $50 in his pocket, Dr. Nido Qubein, now known as an educator, president of High Point University, and a business leader, shares his amazing success story and the fundamentals of business that got him to where he is today. He talks with…
 
The Interview Discusses: Lessons learned from working with media mogul Barry Diller. Why they decided to take a 12% stake in casino giant MGM. Which businesses within the IAC portfolio he is most excited about. How he approaches capital allocation at IAC. Which stage he believes Angi is at in their fixed priced transformation. Why he believes Angi’…
 
Medical Cannabis Access and Insurance with Anne M. Davis, Esq. today on NCIA's Cannabis Industry Voice only on Cannabis Radio. Anne has been practicing law for 20 years. For the past 12 years, she has been recognized as one of the state’s leading experts in marijuana law and policy. In that role, Davis has presented workshops and seminars nationall…
 
Brad Cleveland - Author, Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results [Customer Experience] Brad talks about: · Why organizations should build a core leadership team around the Customer Experience · The importance of effective communication · How to get Employee Feedback The person who has influenced Brad t…
 
Jeff Toister, Author of The Guaranteed Customer Experience [Customer Guarantee] Jeff talks about: · What is a customer guarantee? · How do you ensure promises are kept? · How do you recover from a broken promise? The people who have influenced Jeff the most in the past year: · Denise Lee Yohn · Leslie O’Flahavan His note to all customer service pro…
 
Cannabis Big Data with CEO & Founder Henry Finkelstein today on NCIA's Cannabis Industry's Voice. Henry empowers colleagues and clients by spinning data into gold with intuitive, actionable insights. After working in e-commerce, consulting, healthcare, and government contracting, Henry saw the opportunity to create a modern-day data toolkit for can…
 
Bob Burg - Bestselling Co-author of “The Go-Giver” [Giving] Bob talks about: · Your true worth is determined by how much you give in value than you take in payment · The Five Laws of Stratospheric Success · And the importance of communicating with tact and empathy The person who has influenced Bob the most in the past year: Nancy at the Juno Beach …
 
Ron talks about: · What it takes to build a service culture · The difference between excellent service and service culture · And the importance of a service mindset The person who has influenced Ron the most in the past year: Afeef Hussain His note to all customer service professionals: “Be grateful for the privilege you have for today to touch and…
 
Melina talks about: · The old adage “Perception Is Reality” · How to shift your business to be customer-obsessed · What drives buying behavior · How to leverage the power of questions The person who has influenced Melina the most in the past year: Scott Miller – EVP of Thought Leadership at Franklin Covey and his book Marketing Mess to Brand Succes…
 
Changing cannabis laws with Michael Williamson, Pipp Horticulture, today on NCIA's Cannabis Industry Voice only on Cannabis Radio. Michael currently serves as Director of Cultivation for Pipp Horticulture and Chief Operating Officer for Catalyst BC is a legacy licensed cannabis operator and pioneer in vertical farming. Michael relocated to Denver, …
 
Mary Poppen - Chief Customer Officer, Glint at LinkedIn [Customer Success] Mary talks about: · Why it’s important to be happy at work · How to become happier and more successful · And company culture plays a role in employee engagement The person who has influenced Mary the most in the past year: Vincent Manlapaz: https://www.linkedin.com/in/vincen…
 
Dan Brousseau – Principal at McorpCX [Customer Experience] Dan talks about: · What it means to have a double bottom line · How to turn insight into impact · And the steps to take to get impact The book that has influence Dan the most: The Power of Moments by Chip & Dan Heath: https://amzn.to/3eQIAlL His note to all customer service professionals: “…
 
Raising capital for a cannabis business with Cliff Whatmore and Sumit Mehta today on NCIA's Cannabis Industry Voice only on Cannabis Radio. Sumit is a cannabis strategist, an internationally recognized speaker, and the author of the MAZAKALI GreenPaper, an authoritative voice on deep industry trends in its sixth year of publication with over 70,000…
 
Marcus Sheridan - Author, They Ask, You Answer [Customer Obsessed] Marcus talks about: · Why companies should obsess over customers · Why don’t companies educate their customers · Why consumer ignorance is no longer a sales and marketing strategy The person who has influence Marcus the most in the past year: “Never Lose a Customer Again” – Joey Col…
 
Dr. Chris Phelps - Dentist, Author & Cialdini Method Certified Trainer [Influence] Chris talks about: · The difference between telling vs. influencing employees · How to improve patient experience · The results of behavioral science in his practices The person who has influence Chris the most in the past year: Robert Cialdini. Books: Influence: The…
 
The nomenclature project Jacob Enslein from AJ Cannabis Consulting, and Paul Coble at Thalo Technologies today on NCIA's Cannabis Industry Voice. We dive into their subcommittee Cannabis Nomenclature and talk about what it is their doing. We have seen tons of value in having shared language in our industry. So we talk about the difference between t…
 
J.J. Peterson - StoryBrand Chief of Teaching and Facilitation at StoryBrand and Co-Author of the Book, Marketing Made Simple [Marketing] He talks about: · How to get a customer interested in brands · How to pique someone’s interest · Why it’s important to obsess over your customers’ success · The importance of empathy and authority in storytelling …
 
Ben Gertz - Director of Learning and Development at EcoWater Systems LLC [Learning & Development] Ben talks about: · Learn & Development, and why it is important · The benefits of L&D · What happens after training · How companies can be intentional about L&D when we are working from home His note to all customer service professionals: “Training doe…
 
Future-Proofing The Cannabis Industry with Kathy Knutson, Ph.D. and Dr. Kathryn Birmingham today on NCIA Cannabis Industry Voice. Kathy Knutson is an Independent Contractor with ImEPIK - who sits on NCIA’s Education Committee for a second term. Dr. Knutson consults internationally with food, dietary supplement, and cannabis manufacturers on recall …
 
Kieron Kitson-Walters - Senior System Administrator at Under Armour [Customer Service] Kieron talks about: · The importance of blending both empathy and technology · How to empower your agents to provide empathy · How to set clear expectations · The importance of innovation at Under Armour His note to all customer service professionals: “Listen.” T…
 
Ebrahim Hyder - VP Consumer Support at Michael Kors [Customer Service] He talks about: · Why and How to establish operational excellence standards · How a brand like Michael Kors create customer loyalty · How to improve your First Call Resolution The book that has influenced Ebrahim the most in the past year: ✔️ Pushing Boulders: Oppressed to Inspi…
 
The Cannabis Business with Author Charlie Alovisetti today on NCIA's Cannabis Industry Voice only on Cannabis Radio. Charlie is a partner at Vicente Sederberg and chair of the firm's Corporate Department. He is recognized by Chambers & Partners as one of the top cannabis lawyers in the United States and is the co-author of The Business of Cannabis:…
 
Marc Havercroft - Global Chief Customer Officer - SAP Cloud Business Group| SAP SuccessFactors [Human Experience] He talks about: · Individualization vs Personalization · Removing obstacles and listening to your people · The importance of Emotional Intelligence The book that has influenced Marc the most in the past year: ✔️ Grit: The Power of Passi…
 
Life is a battlefield. You need to be well-equipped in order to survive, or you will get left behind. In today's challenging world filled with competition, how do you even stand out from the rest? Do you need to have a great pedigree and education in order to succeed? Or what if someone that has a troubled past and horrible childhood ended up being…
 
Alice Sesay Pope - SVP, Global Head of Contact Centers at VISA [Digital Transformation] She talks about Digital Transformation: · Who should have a seat at the transformation table? · How to mitigate risk? · How to build a business case to digitally transform a company? The book that has influenced Alice the most in the past year: ✔️ Switch: How to…
 
Compliance In Cannabis With Frank Nisenboum, Vice President of ERP Sales. Frank is a trusted advisor at c2b technologies who has guided organizations of all sizes enabling them to establish a technology presence and expand their business through technology. His proven ability to analyze the current and future plans of a company and work with team m…
 
Genefa Murphy - Chief Marketing Officer at Five9 [Marketing / Contact Center] She talks about: · The similarities between marketing and the contact center · The importance of being predictive instead of prescription in sales, marketing, and customer service · The difference between brand loyalty and brand intimacy The book that has influenced Genef…
 
Jason Bradshaw - Chief Customer & Marketing Officer at Volkswagen Group Australia [Customer Experience] He talks about: · The importance of customer feedback · Setting clear expectations · Explains the biggest roadblocks in delivering great CX The book that has influenced Jason the most in the past year: ✔️ Cult Status: How to Build a Business Peop…
 
The vaping crisis with Ramon Alarcon and Arnaud Dumas de Rauly today on NCIA's Cannabis Industry Voice only on Cannabis Radio. Arnaud is currently Co-Founder and CEO of The Blinc Group. He is a thought leader in the science, technology, and supply chain of vaping products. Arnaud also serves as Chairman of the ISO (International) Standards Committe…
 
Stacy Sherman - Director of Customer Experience & Employee Engagement at a global company, Schindler Elevator Corporation [Customer Feedback] She talks about: · Companies should live and breathe CX · How to drive behaviors · The importance of customer feedback *Opinions are her own. Stacy does not represent any company. The person who has influence…
 
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