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Host Karl caught up sales trainer and coach Gil Cargill to talk about the importance of business-focused communication during sales calls. You hear it all the time: Don't talk about what you sell; talk about the client's needs. But how do you actually do that? How do you guide the conversation away from the price and still get the sale? Gil gives u…
 
This podcast is where we discuss different ways to run your IT business whether you are a one-person shop or leading a growing IT service providing business. This is the place for you. Video Podcast every Tuesday and Thursday Hosted by: Paco Lebron from ProdigyTeks Rick Smith from Renactus Technology This week's Guest: Colin Knox CEO from Gradient …
 
Learning how to run your I.T. Business is easier than you think! Join us for this weekly podcast where we discuss different ways to run your business whether it’s Managed Services, Consulting, Break-Fix or anything in between. We discuss topics ranging from how-to, customer service, business practices, and more. Be a part of the show by emailing or…
 
Reminder: Killing IT Live is January 19th Register now http://killingitlive.com/ ----- Topic 1: A Dose Of Reality: Big Promises vs. Small Results in Emerging Tech Money makes innovation possible. But there seems to be a disconnect between big, big investments and successful innovations. We look at the failure of big market growth through actual, ta…
 
Host Karl interviews Christopher Barber, a Maryland MSP. Chris' MSP is called Cheaper than a Geek. Chris refers to himself as the Chief Nerd at Cheaper Than A Geek. They are an MSP that’s about to celebrate 22 years in business just outside of DC and Baltimore that specializes in the smaller SMB space. Chris currently serves on the Board of Directo…
 
Note: Don't miss Killing IT Live - January 19th at 9am Pacific - Register now at https://killingitlive.com Topic 1: The “Cyberdemic” will continue, according to Experian. Record breaking number on cyber breaches. Many elements conspire against us. What can you do? Link: https://www.bloomberg.com/press-releases/2021-12-06/the-cyberdemic-will-continu…
 
I love talking with Dave Seibert for lots of reasons: One is his optimism. Before we hit the record button, he just kept going on and on about all the great opportunities he sees in 2022. So I hit record and made him slow down a bit. Dave is a longtime community builder, managed service provider, influencer, Microsoft MVP, and organizer of the SMB …
 
Note: Don't miss Killing IT Live - January 19th at 9am Pacific - Register now at https://killingitlive.com Topic 1: Is troubleshooting possible when complicated becomes complex? If no one person can make a technology, can anyone fix it? What does complexity mean for our industry? Will we need to change our troubleshooting practices going forward? G…
 
Host Karl caught up with Vadim Peskov, CEO and Founder at Diffco. The company develops mobile AI and computer vision solutions. Vadim has a lot of expertise in FinTech, cybersecurity, and B2B software development. He is also an advisor at Alchemist Accelerator and numerous startups. He is an expert and speaker who combines years of experience in AI…
 
Topic 1: Fake Fake news . . . Birds Aren’t Real Birds Aren’t Real, or Are They? Inside a Gen Z Conspiracy Theory. Links: https://www.nytimes.com/2021/12/09/technology/birds-arent-real-gen-z-misinformation.html https://birdsarentreal.com/ Topic 2: China uses American influencers to promote their version of reality Links: https://www.nytimes.com/inte…
 
Host Karl talks with Scott Sandland from Cyrano.ai, a company that is developing smart "AI" software that will help counselors address some tough emotional issues. Scott started out focusing on teen suicide and has built up systems from there. Scott is the former world's youngest hypnotherapist. A few companies (and decades) later he is the CEO of …
 
Topic 1: F.T.C. Sues to Stop Blockbuster Chip Deal Between Nvidia and Arm Arm provides technology that other chip makers need. Does this give Nvidia an unfair advantage? And is the merger a completely unnecessary move prompted by the need for investors to show a profit? What is the channel takeaway? Link: https://www.nytimes.com/2021/12/02/technolo…
 
Host Karl talked to Matt Solomon and Kevin Lancaster from Channel Program. They are producing a series of new programs for the SMB IT Channel, including Channel Pitch, Channel Explorer, and Channel Cash. Kevin is the CEO and Matt is the Chief Business Development Officer of the new company. They have joined forces again to start Channel Program, an…
 
Topic 1: China mucking around with Iran and Israel China attacks Israel and makes it look like Iran did it. Meanwhile, Iran really is attacking Israel. And now Israel is attacking Irananian fuel supplies and Iran is exposing personal dating profiles of Israelis. It looks like Israel is attacking Iranian train systems, and Iran is attacking Israeli …
 
Host Karl interviews Harry Brelsford and Scott Lopez about maintenance as the great new MSP opportunity. Scott is the creator of AOM - Alternative to OEM maintenance (AOM). Technology entrepreneur Harry Brelsford has teamed with Austin-based ZPI to bring the AOM World ecosystem to market to drive MSP success. Harry is best know for the SMB Nation c…
 
Topic 1: Apple goes after the NSO Group Apple takes companies to court to prevent them from cracking into Apple phones. This touches on privacy as well as treating huge corporations as nation-states. Science fiction or reality? Links: https://www.protocol.com/newsletters/sourcecode/taking-down-pegasus https://www.theverge.com/2021/11/23/22798917/ap…
 
Host Karl interviewed Manoj Srivastava, General Manager of ID Agent and Graphus. Today's employees have a better understanding of cybersecurity risks than in years past, but it can still feel like a massive undertaking to get everyone to complete even the most basic of training. While hacking into a system is difficult, sophisticated social enginee…
 
Solutions For Modern IT Management With NinjaOne, businesses can turn IT into a source of growth and innovation. NinjaOne’s intuitive platform enables a modern IT management experience that supports a distributed and remote workforce, all from the cloud. By reducing the cost of onboarding and training, proactively identifying and troubleshooting co…
 
Topic 1: New Fad - Work from Work Wednesdays Zooming from the office is what the NYT calls the “Worst of both worlds.” https://www.nytimes.com/2021/11/16/business/return-to-office-hybrid-work.html Topic 2: Apple has killer deals with several State DMVs Apple having states pay for their tech rollout -- how much is their responsibility, when Apple co…
 
From Karl: Everyone is a little overwhelmed with the fast-changing world of cybersecurity and what we should be doing. I wanted to give folks some clear, precise guidelines and questions about starting this process. I go into some detail on the questions and process I recommend for engaging EVERY client in this discussion. I make reference to the m…
 
Join us as we announce the winner of the Synology raffle from TechCon Unplugged and discuss a new opportunity to win an additional Synology NAS! Learning how to run your I.T. Business is easier than you think! Join us for this weekly podcast where we discuss different ways to run your business whether it’s Managed Services, Consulting, Break-Fix or…
 
Topic 1: Skimpflation: Will this affect us? Aside from basic inflation, will the labor shortage cause this for IT services? https://www.npr.org/sections/money/2021/10/26/1048892388/meet-skimpflation-a-reason-inflation-is-worse-than-the-government-says-it-is Topic 2: China’s Privacy Law China's new policy looks "western" at first, but is used for st…
 
Host James Kernan interviews Dakota Fitzgerald from the new TDSynnex to discuss the Tech Data-Synnex merger and what it means for IT Service Providers. Dakota is the SYNNEX StellrCloud Cloud and Platform Strategist. Her background is in coding, development, and mass communications. In her current role, she works to develop new and innovative Cloud …
 
Topic 1: Looking at Tech Companies as nation states When one organization has so much money and does so many things that they "compete" with nation states, should we begin to treat them that way? Note that one article is from Foreign Affairs magazine. Links: https://www.axios.com/newsletters/axios-login-0e7854d2-2b30-44e4-921a-e78b4e2db256.html?chu…
 
Karl W. Palachuk has been an IT Consultant since 1995 and is one of the pioneers of the managed services business model. He is the author of twenty books, most of which are also available as audio books. He is the founder of the Small Biz Thoughts Community and maintains four blogs, including Small Biz Thoughts and Relax Focus Succeed. Karl has own…
 
Host Karl talked to Corey White. Corey is a proven security industry veteran with more than 25 years of success building and implementing security strategies and leading consulting teams. His work encompasses virtually every industry, including government, high tech, hospitality, critical infrastructure, finance, healthcare, and manufacturing. Core…
 
Topic 1: Trolls Are Born, Not Made While self esteem is a factor, Internet trolls don’t have low self esteem. They have a high tendency to sadism. When mixed with high self esteem, you get a troll. Who are these people and how did they become trolls. Research gives us some insights. https://theconversation.com/new-research-shows-trolls-dont-just-en…
 
Host Karl talked to Larry Mandelberg, one of the founding members of the National Society of IT Service Providers Board of Directors. Larry is a long-time technologist and business consultant. He is the author of the forthcoming book, Businesses Don't Fail, They Commit Suicide. Larry is a "serial entrepreneur" who solves complex business problems f…
 
This special edition of The Killing IT Podcast was recorded before a live audience in a special presentation made possible by Cisco. If you missed the “Live” portion, register at killingitlive.com to listen to the bonus topic and receive announcements about the next Killing IT Live broadcast. -- -- -- Topic 1: After much fanfare, what’s up with The…
 
Host Karl caught up with Toby Nangle, a channel sales pro with Field Effect. With a 23-year career in technology channel sales, Toby has worked extensively in the Education Technology, Cloud, IT Infrastructure and IT Security sectors. His expertise lies in developing cohesive channel strategies, identifying and developing the shortest path to reven…
 
Interesting tidbit of the day: Statistics Don't forget to join us for Killing IT Live - October 20th - https://www.killingitlive.com Topic 1: Slack upended the workplace -- and gave power to the employees Slack (and other technologies) are revealing some inner turmoil at companies such as Apple. Is this something caused by the technology, or merely…
 
Cascade Technologies is a Managed IT Services provider based in Myrtle Beach, South Carolina! We service many clients along the Grand Strand, as well as clients in North Carolina, Florida, and Texas. We have found our niche in the Restaurant Industry, providing a wide variety of services to several staple restaurants in Myrtle Beach! Learning how t…
 
Host Amy interviewed Ben Yarbrough, CEO at Calyptix Security Corporation about their new product launch. Ben founded in 2005 and has focused on the Small/SMB space from the start. He is an experienced Chief Executive Officer with a demonstrated history of working in the computer and network security industry. Skilled in Firewalls, Managed Services,…
 
Fun question of the day . . . If you were offered the position of mayor of your city, would you take it? . . . wherein two of our hosts determine that they are two halves of a politician. -- -- -- Promo: Join Us for Killing IT Live - October 20th Info and registration at killingitlive.com No editing. No second takes. Join hosts Dave Sobel, Ryan Mor…
 
What did we learn at TechCon Unplugged 2021 and why in person events are important? Learning how to run your I.T. Business is easier than you think! Join us for this weekly podcast where we discuss different ways to run your business whether it’s Managed Services, Consulting, Break-Fix or anything in between. We discuss topics ranging from how-to, …
 
Host Karl talked to Noelle Johnson, Co-Founder and Learning and Development Partner with Johnson Squared Consulting. Noelle has over a decade of experience working in operations and transforming company culture into a more equitable and happier work environment. She has earned a positive reputation for her expertise and has been quoted in Forbes, F…
 
Question of the Day: What was your first W2 job? Topic 1: Vendors Selling Around their Partners Listener Lucy asks: "Why the **** do vendors keep overlooking the sales rep who owns the customer in their Channel program?" There's natural tension between vendors and their solution provider partners. Why do we have to keep revisiting this topic? (Also…
 
Mailprotector® is a SaaS-based B2B email security, compliance, and encryption platform delivered exclusively through a network of global IT partners. Founded in 1999, Mailprotector’s complete email security platform includes anti-spam, anti-phishing, email continuity, email archiving and business-class hosted email solutions. Additionally, Mailprot…
 
Host James Kernan interviews Amy Woods from Content 10X. Amy is an expert in content repurposing and the Founder of Content 10x – a niche creative agency. She helps content creators grow their audience by maximizing their return on the content they create. She works with businesses, entrepreneurs and thought leaders, and is the content repurposing …
 
Question of the Day: What is a photo? Topic 1: When AI Breaks Bad Once again we address the question of ethics and AI. From Axios: "A new report about artificial intelligence and its effects warns AI has reached a turning point and its negative effects can no longer be ignored." Have we reached the point where we should automatically look for the n…
 
NinjaRMM is committed to building high-performance, scalable, secure, and easy-to-use IT management products that monitor, remediate, and enable MSPs and IT professionals to deliver business continuity and drive profitability. Our user experience was designed from the ground up to lower the costs of onboarding new users and maximize automation to d…
 
Host Karl caught up with Marvin Bee from Fort Lauderdale, FL. Marvin runs MB Systems of South Florida Inc. You may know Marvin at the host of the Podnutz Pro Podcast (see www.podnutzpro.com). We start out with one of Marvin's famous "Florida Man" news stories along with his own business origin story. Of course that leads to the general issue of dea…
 
Question of the day: What is a sandwich? Topic 1: Apple Pay . . . Again The headline says Apple lost … but the article makes it clear that Epic is the one who is disappointed and is appealing. Let see: Epic violated their agreement and owes Apply $3.5 Million. But Apply can’t have those kinds of agreements going forward. And Apple’s not a monopoly.…
 
Karl caught up his long-time friend Dave Seibert. Dave is a managed service provider, a Microsoft MVP, organizer of the SMB Techfest events, and much, much more. Dave is an internationally-recognized community builder. This includes his status as a Microsoft Influencer and his own ProTier Peer groups. On top of all that, Dave's whiz on LinkedIn and…
 
Topic 1: CISA Guidelines for MSP Clients Like it or not, the US Government has defined Managed Services, and published guidelines for your clients and prospects to evaluate you! We expect a lot of heat - and maybe some light - to come out of this document. Related Links: - https://us-cert.cisa.gov/ncas/current-activity/2021/09/03/cisa-insights-risk…
 
The average MSP has $260,000 of dirty data. Gradient is helping them clean it out of their PSAs. Learning how to run your I.T. Business is easier than you think! Join us for this weekly podcast where we discuss different ways to run your business whether it’s Managed Services, Consulting, Break-Fix or anything in between. We discuss topics ranging …
 
Host Karl talked to Abe Stein, Co-founder and General Manager at Matter365. Matter365 is a practice management solution for law firms, accounting firms, and SMBs of all kinds. It is built on top of Microsoft 365. As an experienced entrepreneur and sales leader, Abe has led Go-To-Market and business development for early stage and growth stage cloud…
 
Topic 1: Gartner's Latest Hype Cycle - Emerging Technology How can you use Gartner's research in your business? Does it matter if truly useful changes are at least two years out? Gartner Hype cycle graphic: https://www.techrepublic.com/article/gartner-identifies-3-themes-to-watch-for-in-emerging-technologies/ Topic 2: AI for Changing Accents Is thi…
 
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