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The PHCPPros Behind the Wall podcast delves into the personal journeys of those who have created successful businesses within the PHCP industry. Every month, Host Ellen Rohr — PHC News columnist, plumber's wife, COO of Zoom Drain Franchising Company and overall industry icon — holds vulnerable conversations with guests to explore insights gained and lessons learned. Let's go behind the wall!
 
Throughout every month, our editors are holding conversations with plumbing, heating, cooling and piping leaders on current events, business, leadership, challenges, celebrations and more. The views and opinions expressed in these conversations are those of the guests, and do not necessarily represent a position of PHCPPros.
 
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show series
 
Did you know? The core product that Little Giant still offers today was originally conceived in 1926 when plumber R.M. "Doc" Wolfe had an issue with the currently available pumps failing at a frustrating rate. As the company celebrates its 80th anniversary, Little Giant’s Rob McConnell joins PHC News Editor Steve Smith to discuss this fascinating h…
 
Originally from Dublin, Ireland, Alan O'Neill started his journey in the home services industry more than 40 years ago as an apprentice plumber. Now the CEO and Founder of Abacus Plumbing and the Regional CEO-Central for Wrench Group, Alan shares his advice for navigating the industry and discusses the mentors he’s had throughout his life, how he h…
 
Kenny Chapman launched The Blue Collar Success Group to fill what he recognized as a gap in the industry — to offer expert technician training and assist owners and leaders in creating businesses that serve their lives. Kenny entered the in-home service industry in 1994 when he bought a truck and plumbing company in western Colorado doing only $1,0…
 
In 2020, when COVID-19 changed everything, we reached out to Jack McDonald, president and CEO of Matco-Norca, to discuss the economy, our industry’s business climate — and above all — safety to customers, employees and the community. So much has happened since last year, and we wanted to know what the horizon looks like now for the supplier of glob…
 
Host Ellen Rohr goes behind the wall with Chloe Davis, CMO of Express Plumbing, Heating & Air! While in high school, Chloe started working at her father's plumbing company as a CSR taking customer calls and booking jobs. Today, she has been proudly working at Express for four years as head of the marketing department — all while attending college f…
 
Since 1999, Brad and Sarah Casebier have owned and operated home service company Radiant Plumbing & Air Conditioning, offering plumbing, drains, heating, and air conditioning services to residents of Austin, Texas. Tune in to learn how the husband and wife team started working together, what continues to drive them as leaders, and the ways they’ve …
 
Mark Matteson discusses the lessons he’s learned throughout his career — from air conditioning and refrigeration technician to best-selling author and international speaker. Tune in to discover what motivates him to help others grow and learn, why he takes a personal approach to his work, his advice for setting and achieving goals, and more!…
 
Tune in to our interview with Troy Locke, manager of technical training and technical support at Viega, to get the scoop on Viega’s two new press tools: the Pressgun 6 and Pressgun Picco 6. Plus, you’ll learn all about the benefits of press technology, the current state of the press fitting market in the U.S., the training opportunities the company…
 
PHC News Editor Steve Smith and Milwaukee Tool Group President Steve Richman discuss how the company started to develop solutions for plumbing and heating contractors and the ways it continues to meet its philosophy of “Disruptive Innovation.” Plus, tune in to learn about some of the company’s new products, what’s in store for the year ahead, and m…
 
Ellen Rohr and Chris Hunter discuss his journey through the skilled trades — from HVAC technician to business owner to his current role at ServiceTitan. Discover what moments and decisions changed his life forever, the lessons he’s learned along the way, and how he's sharing strategies and insights to help home service companies succeed through his…
 
PHC News Editor Steve Smith is joined by Cathy Ahern, director of facilities and grounds at Finger Lakes Community College (FLCC), and Eric Morrow, product manager, micro-combined heat and power products. The trio discuss Lochinvar's Micro CHP XRGI25 and why FLCC chose to integrate the combined heat and power system into a new KNIGHT boiler system.…
 
PHC News Editor Steve Smith discusses the benefits of hydronic heating with Lochinvar product managers Dan Rettig and Robert Wiseman. Tune in to learn all about the latest residential and commercial trends, tips and tricks for installers, how to convey the advantages of hydronic heating to both homeowners and commercial property owners, and the new…
 
National Kitchen & Bath Association (NKBA) CEO Bill Darcy joins The Wholesaler Editor Ruth Mitchell to discuss the innovations that have enhanced brick-and-mortar showrooms during the COVID-19 pandemic, the results of the latest Kitchen & Bath Market Index (KBMI), and the 2021 kitchen and bath trends to watch for. Plus — discover how the associatio…
 
Evelyn Pacheco is an Army veteran who became Nevada’s first black female union plumber nearly 20 years ago. Find out what impact joining the military had on her life, why she entered the skilled trades, and how she continues to prepare other women in Nevada for successful careers in high-skilled trade occupations!…
 
Cheryl discusses how she began her career and the lessons she’s learned along the way. Discover how she combines her love of tech and the trades, as well as how she has staked her claim in the two heavily male-dominated industries! Cheryl McRae is the Director of Vertical Marketing and Producer of The Sharpest Tool™ podcast. She spearheads Scorpion…
 
Host Ellen Rohr interviews Michael Werner, CEO and founder of HomeX. They discuss why Michael entered our industry, his experiences working with family, advice for businesses looking to grow, and the motivation behind HomeX, a home services platform combining world-class technology and next generation service operations. Michael also shares how his…
 
We sit down with Chris Carrier, director of marketing, Americas for Reliance Worldwide Corp. (RWC) to discuss how the company is raising awareness for trade careers through its SharkBite and HoldRite brands, including its recent "Jumpstart a Plumbing Career" video that was released during Careers in Construction Month. Video Link: https://bit.ly/2H…
 
Jay Egg was fascinated when his wife, Kristy Egg, explained that epidemiological studies can be thought of for requiring seat belts in cars, and for the banning of lawn darts. He was even more fascinated to learn about Legionnaires Disease and Pontiac Fever, and why HVAC systems can be such a breeding ground for them. Ellen Rohr interviews the duo …
 
PHC News Editor Steve Smith discusses the importance of workforce development initiatives with Carl Pinto Jr., senior director of marketing communications, Bradford White Corp., as well as the state of industry trade shows and what the company is doing to strengthen customer relationships now that we're more than six months into the COVID-19 pandem…
 
Chicago Tube and Iron Co. has been in The Wholesaler's Top Distributor listing for many years. Dr. Donald McNeeley discusses the company's 100-plus years of accomplishments, roadblocks, learning blocks and reflective moments in the seventh episode of our special series celebrating the 75th anniversary of The Wholesaler magazine!…
 
GTS services the plumbing, heating, and HVAC trades as well as the general public by offering efficient and cost-effective product solutions for any project. Take a look at how the company has reached its 70th year in business with the seventh episode of our special series celebrating the 75th anniversary of The Wholesaler magazine!…
 
Founded in 1924, Traeger Bros and Associates is Miami’s oldest and largest stocking distributor of pipe, valves, and fittings, serving a broad scope of industrial and commercial supply needs for North America, South America, and companies around the globe. Find out how the company has achieved success by “doing the right thing, every time, all the …
 
With a 103-year-history rooted in family, community, investing in employee development and engagement, Torrco lives its motto of “A Great Place to Work, A Great Place to Buy." Jump into this rich and colorful company history and family story for the fifth episode of our special series celebrating the 75th anniversary of The Wholesaler magazine!…
 
Host Ellen Rohr interviews Josh Kelly, CEO of Clover Marketing, a marketing consulting business for contractors. Tune in to hear their vulnerable discussion on life as a serial entrepreneur, working for a family business, and finding love, as well as how Josh went from working 80-hour weeks to establishing his ideal work-life balance and staying in…
 
Established in 1928, Consolidated Supply Co. is now in its fourth generation of family ownership and operation. At the helm is Karla Neupert Hockley, who ensures the company lives its mission of “We take pride in doing ordinary things extraordinarily well.” Don't miss her conversation with Editor Ruth Mitchell on family traditions, experiences, and…
 
In the third episode of our special series celebrating the 75th anniversary of The Wholesaler magazine, Editor Ruth Mitchell interviews Tom Brown, the founder of PHCPPros (formerly TMB Publishing). Tom established the company in 1990, when he had taken over as the new owner and keeper of The Wholesaler magazine. Tune in to learn how he has brought …
 
In the second episode of our special series celebrating the 75th anniversary of The Wholesaler magazine, Editor Ruth Mitchell interviews Rick Fantham, president and CEO of Hajoca Corp. Tune in to learn how Hajoca has evolved since its beginnings in 1858 and what challenges it has overcome along the way.…
 
In celebration of the 75th anniversary of The Wholesaler magazine, Editor Ruth Mitchell is hosting Off the Cuff conversations with PHCP distributor CEOs and leaders! Their discussions focus on overcoming challenges, company missions and how they have evolved, and how roadblocks help build solid foundations. First up is Scott Robertson, president of…
 
Ellen interviews Dennis Hamon, co-owner of Zoom Drain Seattle and Gene Johnson Plumbing and Heating. Tune in to learn about Dennis' unique career path (he's perhaps the world's only plumbing mortician) as well as how he's helping young people get the most out of their apprenticeships.By PHCPPros
 
Laura Kelly is the head of sales and marketing at RevuKangaroo and partner at Clover Marketing and Consulting, a full service marketing firm that specializes in the home services industry. At only 24 years old, Laura has consulted one-on-one with billion-dollar businesses and CEOs, toured the country with a venture capitalist investment group, and …
 
Ruth Mitchell, editor of The Wholesaler, connects with Wes Lobo, vice president of marketing and product development at Watts Water Technologies. The duo discuss the AERCO and PVI brands, the importance of staying connected, and how the company's employees are essential to the success of the business.…
 
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