19.07 - Shifts in trust and other emerging trends to prioritize in 2021

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Manage episode 280156346 series 1352968
By BAI Banking Strategies. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.
We’re just a couple of weeks from flipping the calendar to 2021, so naturally many are wondering what the new year may bring — though perhaps with a little more eagerness than usual after the many challenges of 2020. Karl Dahlgren, managing director for research at BAI, discusses a number of trends heading into the new year, including shifts in consumer trust, the prioritization of diversity, equity and inclusion efforts, and the most important financial services needs by generation.

198 episodes