DLD 351: Mandates and Contracts

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American Airlines made some changes to IROPs and accommodations policies in recent days. Or a long time ago an just never bothered to update the way those were communicated to passengers.

And, yes, the new CoC is much more in line with the reality of how the airline acts towards travelers.

But what if, instead of changing the contract to match the active policies, we fixed the policies to not suck?? Seems worth at least considering.

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